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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12490 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 12,490 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    best headphones i’ve ever owned!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise canceling is amazing! love the ability to completely customize the headphones in various conditions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ekovinchick, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was listening to high quality audio with some true wireless headphones I got a couple years ago, but these blew them out of the water. The sound is crisp and the noise canceling is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, you get your money's worth. You can hear the difference of the quality of sound in the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmanuelAndayaINCRadio,

      That's awesome to hear! We're glad that you're enjoying the sound quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My music is spot on and the outside noise is gone!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dirich, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    LOVE!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for travel, especially airplanes. Flew 6 hours peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oreovision,
      Great! Looks like you found the perfect travel headphone. We're glad that you like the quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect headph

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound quality. I love it! It helps me stay focus while doing homework.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulissaC, Thank you for the amazing review! We're very happy to hear you love the exceptional sound quality of your Sony WH1000XM4. And good to know that it helps you stay focus while doing your homework. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Music in my ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love lightness, can take everywhere to enjoy music of any kind

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CatherineC, Awesome! Your assessment is spot on! They are designed with portability, as they are lightweight and can fold easily into a case, which you can carry wherever you go. We're also happy you are enjoying the exceptional audio of these WH-1000XM4 headphones. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Better than Beats. You can’t hear anything outside of the headphones when you have them on, even when not playing/listening to anything. They’re perfect and really good looking in person.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VMiami, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound I use them everyday and they are durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mya2,
      Thank you for providing your feedback and we are happy that you appreciate the audio quality and durability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Wh-1000xm4 are solid

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear. Well made. Ear foam seems solid. Connects well to multiple devices. Compared to other headphones in the same price category, they perform as well or better in all areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cliverman, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good earphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, sturdy and beautiful sound. I recomend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanyaP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good over the ear headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH XM4 are mazing over the ear headphones. I have big ears and these kinda fit into the ear cups. Sound quality if awesome. I wouldn't wear this continuously for long periods. I have been on 2-3 hour long calls and they have worked great. The app makes sure your firmware is up to date.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshnKiks, We're glad you're enjoying the outstanding sound quality of the headphones. Good to know you're utilizing the features of the Sony headphones connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks you for choosing Sony! -Jess Sony_US

  • Rated 3 out of 5 stars

    Not what I hoped they would be

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a lot of complaints about the microphone. No USB option so can only use it with a laptop. The sound is good. Noise-canceling amazing. "Magic" side "buttons" are just awful and the only one that works consistently is double-tap to answer the phone.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewDHokie, Thank you for choosing Sony. While we are glad to hear that you are happy with the audio and noise-cancelling of the headphones, we are sorry to hear that it did not meet your expectations when it comes to the microphones. We have taken note of your feedback as it will help improve our product.

      Should you need assistance with the WH-1000XM4 Headphones, please contact us for help.

      Please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Block out the world

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Can’t watch tv without headphones late at night , and these make experience so much better. You’ll be lucky to hear thunder or transformers blowing up in the yard outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dustin, That's really cool! Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're glad your investment is worth it. We're also happy to hear you like the incredible noise canceling feature and you're having an enjoyable listening experience with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    THE audio BEAST has entered the arena. #SONY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an awesome product. You will never look over your shoulders with this purchase. SONY continues to set the trend in TV, technology and sound. Great upgrade from previous model with this one SONY.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meks,

      Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Fathers Day Gift

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough this for my husband for fathers day he loves it so much. The noise cancelling works fantastically.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brianna,
      This is definitely a great father's day gift for your husband! We are glad he loves his new headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Aweseome and worth every penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG talk about noise-canceling! These headphones are great for working around the house, gym, and my office for conference calls. I have not found any cons to these yet because they are all pro.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi damondu, We are thrilled to know that you are using your wireless headphones with your everyday activities. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. When I had them on the world disappears. I love the dark blue color. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LeidyS! We're glad that you are impressed with the noise-cancelling feature of the headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Super nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice and comfortable headphones!! It's also compact and good for traveling or anywhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShanT,

      That's great! We're happy to hear that you like the comfortable and compact design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US