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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12491 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 341 Showing 6,801-6,820 of 12,491 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Folding flat is a must for transport. Easy to use app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Iigo,
      Wow! That's nice to know that you are pleased with the sound quality and you appreciate the foldable design of our WH1000XM4. We're also happy that you were able to utilized the Sony app to customize the settings of your XM4 to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Noise-Cancelling Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are seriously the best headphones I have ever owned. These blow literally anything else out of the water. I can have my headphones on and I won't hear anything else going on in my house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reogrande,

      You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are the best headphones ive ever owned. I like them because its noise cancelling really works. I use them for everything and they have been working great so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi candisnf, Great choice! We are so glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Best budget headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone works great. The noice cancellation is working great. Sometime there are some issues syncing with the phone, otherwise everything works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DhanrajM
      Perfect! Thank you for sharing your feedback and we are very delighted to hear that you are satisfied with audio quality and noise canceling capability of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing headphones i ever had, sounds amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos, nice! We're glad you are enjoying the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphone to edit videos with

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ste the best headphones i have used when it comrs to editing films

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Trevinchi,
      That nice to hear that you were able to use our WH1000XM4 for editing films. Having such a good audio quality, amazing noise canceling capability and awesome battery life, making it the perfect headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is crisp and powerful. Great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Phillip,
      Awesome! We're happy to hear your satisfaction with your purchase. It'snice to know that you like the sound quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, the xm4 is very beautiful and the cancellation noise is powerful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Maoi!
      Awesome! We are very happy to hear your satisfaction on the design and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the charge lasts for days and i use it at work all the time. The only thing i am not used to is the touch options

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, Excellent! We're thrilled to hear you love the amazing battery life of your new Sony WH-1000XM4. We also appreciate your feedback about the touch control option. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents at https://us.esupport.sony.com/support/s/service?language=en_US who would be glad to help.

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    So happy I bought

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obsessed. The noise cancelling technology is incredible. I am still getting the hang of using them properly but so far I am absolutely in love with the quality and have received so many compliments

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayra,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.


      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the ear headphones I ever had. Noise cancelling is top notch. Tune the eq and get more out of them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wh 1000 m4s are probably the best things that I put on my ears ever highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi painesville, wow! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful great Comfortable Need to reach 50 charact

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jkar,
      Nice! Thanks for the feedback and we're glad that you like your Sony XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marvelous set of headphones. Perfect for air travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardB,
      Great! It's nice to know that you found the perfect traveling companion with our Sony XM4 headphone. You will surely enjoy your flights with good audio and superb noise canceling capability with this one. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've had

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comforting and I love listening to rock music with them!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JustinCredible,
      Great! It's nice to know that you are enjoying your rock music with our WH1000XM4. Listen for hours without hurting your head or ears, thanks to the comfortable design of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones that work perfectly and are comfy with glasses. worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amour, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. Good price and comes with a really nice case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NicoleP, It is nice to hear that you found your best headphone! We're delighted to know that you are pleased with the audio quality and desigh of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handphones, cancels out everything around you… good for gym workouts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MicahM! We are happy to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    Personal Experience after <30 days of usage.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS BASED ON MY POINT OF VIEW AND THE LITTLE RESEARCH I DID ON THIS HEAD SET. For the price I was expecting a better microphone quality, but it seems to not do a very good job. At least that was my experience: Sound: - For meetings it was perfect, I was able to hear everyone with no problems - Music just sounds like you are expecting it to sound, clear and on point Microphone: - If you are vacuuming or doing some activity that brings noise, you still can a conversation with someone else as the noise doesn't make it thru. - IF YOU ARE ON THE STREET WALKING WHILE CARS ARE MOVING 50+ MPH then ambiance sounds comes thru the microphone and interrupts the conversation. Im constantly on the phone and this doesnt help to isolate your voice with the ambiance. For sound works great, for communication when there is background noise going on... not so much.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElMachoMan,

      We're glad that you like the sound quality of the headphones. It's unfortunate that the call quality is not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      Customer feedback is important to us because it helps us improve our products for the future. Thank you for sharing your experience and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headsets

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as expected. When you purchase Sony product there won’t be disappointment. Excellent quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MauricioS, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US