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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12493 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 12,493 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    great headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound love em very much. make sure to use eq settings to make it just that much better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dannyt, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using them for almost a year, currently using them right now for my music, best headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, BrandonB! We're glad that you are enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Cool Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my sons 22nd birthday He says they work great They keep out the outside sounds He is very pleased with them and uses them daily Very much would recommend to friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bales22,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound & lite weight

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use the for work and they dont bother me at all wearing them for hours like the Apple Pro Max did

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sheallyd, That's amazing! We're very pleased to hear that these headphones doesn't bother you when you use it for work and good to know you like the lightweight design for wearing them for hours. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation works great, don’t know how it blocks out so much noise. I am using with blue tooth for tv and it does drop the sound once in a while just for a second but not enough or long enough to miss what is being said. Very happy with head phones and amazed at the noise cancellation ability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigblue,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues. You may find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      Hope this helps. Thanks for sharing your review and for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    10/10 would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the wh-100xm3 thought they where great products and wanted a second pair for my computer and well. their pretty much the same just more comfy, bigger ear holes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyPony, That's really good to hear. We are glad you like your new Sony noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones i ever use and i got one for my one of my siblings too they said the same thing i get it 5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thebestheadphonesever! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST HEADPHONES EVER. Sound canceling is incredible. Pauses when you speak to someone around you. Adjusts sound control based on movement. Just incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlakeMadison,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things work great! Highly recommend this anyone. We use them to cut grass, in the car (obviously not the driver), and for watching tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wendy,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Top quality over the ear headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is easy and quick to set up. The sound quality is excellent and the noise cancelling feature is outstanding. The only negative comment is that the charging cable is very short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello there! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect for Flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Babies screaming on a plane? Got that one guy who doesnt use headphones even when told to? This is your solution. Done deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justine,

      Awesome! We're glad that the noise canceling function is perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Solitude!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing noise canceling headphones. Far exceeded my expectations as to there effectiveness. If you are looking for a way to escape the noise of life these are for you!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve,

      You made the right choice with the Sony WH1000XM4 Noise Canceling Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love Them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable. Absolutely love the noise canceling and base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrandieH,
      Awesome! We are truly happy hearing your satisfaction on the sound quality, noise canceling capability and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! Sony always makes quality products and these are no exception. Would definitely recommend to anyone looking for noise cancelling headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi klickity,

      Awesome! We're thrilled to hear your 5-star review of these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality with noise canceling is amazing. It’s worth to buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yuki,
      Thank you for purchasing our Sony WH1000XM4 and for your recommendation. We are thrilled to hear that you are satisfied with the audio quality and noise canceling capability of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my pair. Especially the noise canceling. Perfect for traveling on the plane. I bought both my husband and daughter a pair as well and they love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alopez730, Wow! We're very pleased to hear that you and your family love the exceptional noise canceling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hands down best headphones ive ever owned! charge lasts forever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JulianM,
      Perfect! Thanks for your feedback and we're glad to hear that you are impressed with the quality and performance of our WH1000XM4 as well as the battery life. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Jammin' on the mower

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headgear. Works great on the lawn mower. I picked up a second pair so my wife could have her own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Andy,

      Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have an excellent day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones for the gym & school

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance & sound on these headphones are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bobby,
      Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    King of ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and amazing noise cancellation. Literally my best purchase over the years, totally worth the money. If you are looking for great noise-canceling headphones, go for this.

    I would recommend this to a friend