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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12493 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 352 Showing 7,021-7,040 of 12,493 reviews
  • Rated 5 out of 5 stars

    Amazing noise canceling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for flights. Its amazing how much noise these headphones get rid of.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sascha,
      That's perfect! We're glad that our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones were able to live up to its purpose of eliminating unnecessary noise. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling works well. Easily syncs to 2 devices like my iPhone and iPad simultaneously. All while having excellent audio. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkC,

      We appreciate the positive feedback and we're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Super comfortable and premium sound quality with awesome noice cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YoelF,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    20 year old son’s Christmas gift delivered!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son is a music lover who dabbles in percussion himself, so appreciates high sound quality. He reports excellent performance on sound snd on noise cancellation feature as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShellyGP123, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Performing....as advertised!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still maintaining Sony's high standards. Only upgraded from the XM-3's due to their tweaking the of quieting down even more of background noise during calls and the added feature dual connection at once on two devices like the QC 35 II. Only wish they were water resistant like the Jabra 85t's. Hence 4 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buzz, we're glad that you continue to choose Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the water resistance feature is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    They really are excellent headphones amazing build

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really are excellent headphones amazing build quality amazing sound if you can get them on sale and you got the extra cash definitely snatch them up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdoge, Wow! We're glad you like amazing built quality and excellent sound of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best sound/price ratio

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who used to produce music as a sound engineer these headphones are one of the best for the price point. Comfortable and easy to hook up for bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelL, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones obviously have amazing quality, however I am impressed with its comfortability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeithM, Thank you for the positive review! We're so glad to hear you like the amazing quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! I have the previous model and these are just a great step up! Definitely love the pause when taking off and how it'll pause when being vocal rather than holding onto the right side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spencer, We're glad that you're enjoying the amazing feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Get the best Noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones. I wanted the best and got it. This was on multiple sources the Top headphone around of its kind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rainmaker, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the excellent noise cancellation and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    the best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, custumizable, 10 out of 10 noise cancelling!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmelynB, That's great! We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are the best headphones ever for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Great sound quality. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TammyD,
      Nice! We are very happy that you are pleased with the excellent sound quality of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good, I bought them for the noise cancelling so I can block people out at work. Definitely worth the money and it has a good mic when I need to take calls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dash, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 very good for the gym the price may be high but you get everything you pay for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyC, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is better than my Bose headphones. They only thing I don't like about them is they kept beeping on me during my flight. The ambiance sound kept turning off and on and would beep every time. Very frustrating! If I could return them I would but it is past the return period.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tsmith,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the ambient sound function. Make sure to turn off the adaptive ambient sound control function on the Sony Headphones Connect app. You may find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Elders/and/hippys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort and durability. Hours of TV every night, took some getting used to the automatic turn-off, but now I am in control, unassisted. Perfect tor the hippy and the elder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elderhippy,

      We're glad that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good for neurodivergent people with sensory issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound cancellation is great and helps a lot with my misophonia and sensory issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HassetA, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is excellent and functions as advertised

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Osas,
      Awesome! We're glad that you are pleased with the long battery life of our WH1000XM4 as expected. Enjoy long listening hours and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    BEST CANS EVER MADE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands-down the best headphones money can buy. Nothing I’ve ever used can come close to these cans! The sale price made these an even better deal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Degar,

      Great! We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, delivered on specs accurately, better than expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EbenezerM,

      We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US