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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 12,496 reviews
  • Rated 5 out of 5 stars

    Great Noise Cancelation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you do your homework you'll find that in this price range, these have no competition. They're that good. Use them once on a plane and you'll feel like they paid for themselves.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gixxerrider,

      Good to know that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sound is great and quality is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi resolution2021,

      Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I've ever had. The charge lasts about 2+ days for me as I listen at least 7 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneA,

      You made the right choice! We're thrilled that you are enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and work great! Got these for my Father-in-law for Christmas and he loves them! He’s learned how to connect them to his TV and iPhone interchangeably with ease.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bhavesh, Thank you so much for the 5-star rating! Awesome gift! Glad to hear that the WH-1000XM4 works well and that you are happy with the comfort of the headphones! If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Value outweighs price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i wasn't happy with the price. But the sound and capabilities of these made me a one man party!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregoryP, Great! We're very happy to hear you're enjoying the amazing sound quality and cool new features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these headphones for almost a year now, and they are pretty awesome. They don't cancel out all noise (like on an airplane can sometimes hear what's going on around me), but for the most part they work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bhunter, Thank you for the amazing review! We're very happy to hear you're enjoying your Sony WH1000XM4. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the effect of noise canceling is not sufficient, please follow the steps on the link below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Easy to use and the sound is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anna, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Didn't end up with the silver ones, but they are great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfortable headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and produce great sound. The downside is that the noise canceling isn’t the greatest and they drain my cell phone battery quickly. I would recommend them to anyone looking for a great pair of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them to go to the gym, they are excellent for noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Puma19,
      Great! Thanks for purchasing our Sony WH1000XM4. We're very happy that you like the noise canceling feature of your new XM4 and were able to use it in your gym sessions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones , work good , sound good , and are easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jorden,
      Awesome! Thanks for your purchase and we're very happy that you are pleased with the sound quality, performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm!! Sony, and Best Buy, have always Exceeded my expectations!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the gym! Keeps noise out just as advertised!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NestorL,
      Great! It's nice to know that our WH1000XM4 performs well, keeping out the noise and letting you focus on your exercise, thanks to its noise canceling capability. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Five Star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted. Still learning to navigate, but Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, LynnL!
      That's awesome! We're truly happy that you found the right headphone for you. We're delighted to hear that you like your new Sony WH1000XM4 and it's comfortable to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Such clear sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, thats the only word I can use to describe these. What an amazing headset. The sound quality is second to none. Just trully remarcable sound and noise cancelation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ablot,
      Perfect! We're happy to know that your are enjoying the excellency of this headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones they work very well sound grate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelB,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. I put them on and I INSTANTLY loved them because they can even cancel out my brothers yelling at each other 24/7. Perfect for spacing out to music with!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kate,

      Thank you for the purchase and we're happy to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great ! I have enjoyed them very much. To me they reproduce sounds more accurately. They also cancel noise very well. I have been a Sony fan for years!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lesd,

      Great! We're glad that you like the sound quality of the headphones and have been a Sony fan for years. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice I think this is the best headphone ever have it, I am a DJ and I am very picky about sound quality, but Sony has met all the expectations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Djalfaro, We are glad to know that your new Sony wireless headphones have met all of your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit, sound, and noise filtering are all terrific!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Arianna,
      Wow, that's perfect! We are truly delighted that you are pleased with the sound quality, fit and noise canceling capability of our WH1000XM4. Thank you for your purchase and for choosing Sony! - Marco Sony_US