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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 360 Showing 7,181-7,200 of 12,496 reviews
  • Rated 5 out of 5 stars

    My time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I can hear my mom ;) great sound blocking. Recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cariduro,
      Nice! We're glad that you appreciate the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    Mind blown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling. Stellar audio. Enough said. I will knock a point off for gesture controls. It needs to be better at detection. Hopefully a software update takes care of that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brakehorse, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the controls is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife who used my son's on her last flight. That was enough to convince her she needed a pair for travel. Great sound deadening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CameraDad,

      You made the right choice! We're glad that these headphones are perfect for your wife's travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    :)))

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, me personally i love them a lot and would recommend it for anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroC, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony doesn’t disappoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with the purchase. Sound quality and aesthetic is one that sony doesn’t cheap out on. bit pricy for what you get but they are a pretty good pair of headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whomyyou, Thank you so much for the 5-star rating! Glad to hear that you are happy with the sound quality and overall performance of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my partner. She loves them and uses them regularly to lock out the noise. I can't be more impressed with the cancelation and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOver, Awesome gift! Glad to hear that he is happy with the noise canceling and sound quality of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than anticipated. Would definitely buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Phat,
      Wow! It's nice to know that you are satisfied with the performance and quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Can't wait to hear next awesome review. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great in sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony headset as I broke the XM3. It is good in sound quality but not that good in hardware, the earcup was broken after an year of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LakshmiA,

      Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened with the earcup of your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Best all around headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best all around headphones you can buy. It plays good music, good sound for movies while watching via Bluetooth to smart tv and is good on airplanes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior,

      Great! We're thrilled that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift. Preferred Sony over the others due to feedback from friends. Sound quality is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! Highly recommend! I purchased the royal blue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinG,
      Awesome! This brings us joy knowing that you are pleased with the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! Enjoy! - Marco Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to connect between apple devices. Other than that they work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, JohnL.

      We are so pleased to hear that your WH-1000XM4 headphones are working great for you. It’s rewarding to know that you are enjoying their performance.

      We also understand your frustration with connecting and switching between Apple devices. This is not the seamless experience we aim to deliver, and we sincerely apologize for the inconvenience this has caused.

      The WH-1000XM4 headphones support a multi-point connection, allowing you to connect to two devices simultaneously, which can often streamline the switching process. We recommend ensuring that this feature is enabled in the Sony | Headphones Connect app and that the app is updated to the latest version. Sometimes, performing a restart of your devices or un-pairing and re-pairing the headphones can also resolve these connectivity issues.

      If the problems continue, please don't hesitate to contact our product support team directly. They are the best resource for providing specific troubleshooting steps tailored to your setup.

      Thank you again for being a Sony customer and for your valuable feedback.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones. They deliver great audio and the ANC is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raymond,

      Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Literally changed my life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been so obsessed with fhe noise canceling, just wish i got black instead of silver .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ja1bee,
      Awesome! We're glad to hear your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    AMAZING

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOME OF THE BEST HEADPHONES GET GET GET, WAY BETTER THEN ANY OTHER ONE IVE TRIED SOME OF THE BEST SO FAR !!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stopzer, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound quality!! Highly recommend when traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CardFan,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love mine! i wear mine at the gym and watching movies! one of the best headphones i’ve had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olivia,

      You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    EQ on app improves sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality if you download app and use EQ Reddit will have some good EQ settings to try

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaCrispy,

      Great! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve owned so far. Definitely enjoy traveling and workout in these would recommend them to family and friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julie, Awesome! We're very happy to hear that you're enjoying these headphones during your travels and workout sessions. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    I hear the difference

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality materials. Easy setup and use. Excellent sound. Superb noise reduction. My frequent uses include in-flight and video conferencing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charged,

      Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US