Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
What a game changer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound. You can really detatch from the rest of the world with these. Noise cancelling is legit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
REVIEW
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing quality. Loud background noise and they easily eliminated all of it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaS, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plan to buy another one as a gift! Professional customer service!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinC,
We're so pleased to hear you had such a positive experience with our customer service and that you're planning to gift another pair! It truly means a lot when our customers trust us enough to share the joy with others. Thank you for choosing Sony.
-Eliab
Hey em quick!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for studying and long trips! Also the ANC on these things are best out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackP, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Hp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that block any outside noice. Great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Thunder10,
That's awesome! We are truly happy that our Sony WH1000XM4 works well in blocking outside noise but still lets you enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
GREAT HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MY DAUGHTER LOVES THEM. THE CANCELING OF NOISE IS GREAT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GuadalupeR,
That's awesome! We are delighted to hear that your daughter loves her new WH1000XM4, especially the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
Good Sometimes but not all the time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these headphones for a couple days with hours of listening but returned them. The noise canceling feature was amazing when it worked. My AC was almost completely silenced and noises while running errands were much quieter, making my audio content much more engrossing. If you’re a bass head, you will be underwhelmed but if you like a nice balance of highs, mids, and a decent amount of low frequencies, you’ll like these. Unfortunately the pair I bought started to develop a slight hissing noise. It sounded like wind in a microphone or the faint sound of a waterfall in the distance. The hissing sound would take me out of the experience of my music or podcast. Whenever there was a pause in a conversation or a fade out of music, I would start to notice the hiss. I thought switching between devices would be easy but it was cumbersome. Switching from an iPad to an iPhone took some effort, having to restart the app or switch off Bluetooth on one device. The app isn’t properly designed for the iPad either so you’ll either have thick black borders or a stretched UI meant for phones. I will reconsider purchasing these headphones again since I hear so much praise for Sony’s noise canceling tech but I will wait a few months. By then I hope manufacturing, software, and firmware is refined to avoid this problem. Best Buy has been great and I will continue shopping here for years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TurtleScarf, we're glad that you like the noise canceling function of the headphones. It's unfortunate that you had to return these headphones because of the hissing sound. Resetting and initializing the headset might have resolved this issue. The multipoint function ( Connecting the headset to 2 devices simultaneously) must be turned on using the Sony Headphones Connect app.
We appreciate this honest review. Rest assured that this feedback would help us improve the quality and performance of our products. We hope you consider Sony in your future purchase.
~Ralph
Excellent Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good music quality. Bought primarily for noise canceling use. Works very well for that. The noise canceling plus low volume of music blocks out a noisy work environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megan, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Not bad but way too expensive; not what i expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these headphones a 3.5 in rating. I only got them because i kept hearing that the bass is better than the bose qc 35 but they aren't, not by a longshot. I tested it with several songs and the qc 35s sound way better. Which was disappointing because of how expensive these headphones were. Also i did not like the touch sensor or the voice control. The touching sensor is very sensitive; the slightest little bump and your music cuts off. And it took me forever to figure out how to cutoff the voice control. Everytime i sang or talked out loud the music stopped. So it isn't very user friendly if you're new to sony. Overall i returned it 2 days later and im happy i didn't get rid of my qc 35s just yet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lashay,
Thank you for taking the time this write this review. We're sorry to hear that we were not able to meet your expectations with the bass sound, touch, and voice controls and headphones has been returned. The WH-1000XM4 is compatible with Sony|Headphones connect app where you can set the Equalizer which allows you to customize the sound that suits your music, change the function assignments to the touch sensors of both the left and right units and switch between enabled/disabled the automatic audio detection and set the Speak-to-Chat which helps if you have any issues while wearing the headphones. Your feedback is greatly appreciated. We hope that you will shop again Sony in the future and thanks again for purchasing Sony. - Kris
Worth the cost.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone work really well. The noise cancelling works perfectly. The sound is rich and full, with deep base and crisp treble notes. I enthusiastically recommend them.
I would recommend this to a friendAmazing noice canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The king of noice cancelling is this one, even with the new generation this one is still good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tugs, Thank you for the great feedback! We're vey happy to hear you appreciate the amazing noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
you've gotta get some!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are excellent; the noise-cancellation works perfectly, and I can study even while my family is making a racket!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peaceful, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
zone out from everyone and everything
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW one of the best headphones i have ever own. i always like the clarity that sound produce great for and long bus ride and to zone out from everyone and everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JThong, Wow! We're very happy to hear you appreciate the industry-leading noise cancelation and audio clarity this unit delivers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfy as hell, the noise canceling is top tier combined with high sound quality this headphone id awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boobeh6, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl
headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent pair of head sets. The sound is amazing, clear and very clean
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaN, great! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Sony is the best!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones period! Purchased xm 2, xm4 and xm5 love each one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
That's fantastic! We are very happy to know that you love the amazing performance of your WH-1000XM2, WH-1000XM4, and WH-1000XM5.
For the WH-1000XM4, intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for trusting Sony!
- Romeo
Very good, ideal headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these about 2 weeks ago and I instantly fell in love with them. Pricey but the quality makes it worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marasrocha, we're glad you love our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Fire Headphone!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as an Xmas gift for my bf and it was the perfect gift. Headphones are comfy around the ears and can integrate with different platforms including Amazon’s Alexa!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chenai,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Sound quality is super, noise cancelling is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Konnie, Amazing! We are extremely pleased you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. We're also glad that you are very satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There could be a murderer behind me and I wouldn't even know it. The ANC on these headphones are legit. And the sound quality is amazing on its own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCBA, That's awesome! We're really glad that you like the excellent noise cancellation and you are having a great listening experience using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess