Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphone were the best I ever had, I would definitely buy another Great headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bellarina. Thank you for your feedback on your Sony headphones!. It's great to hear that you are satisfied with the quality. This motivates us to continue making great quality products. Thanks for choosing Sony!. -Milton
pretty great headphones for the anc
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so good i bought two, this being the second, as a gift. definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenC,
Awesome! We appreciate the support and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Best Headphones Ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! The noise-canceling works wonders! I would definitely recommend these headphones over any other kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Not Much
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t feel like the sound quality on these is any different compared to my current Shure SE 215 earbuds… The build is fantastic and the headphones are very small. Color doesn’t look as pleasant and vibrant as it does on photos or pictures, it’s more like a boring mix of grey and beige. Noise cancellation is better than XM3 but it still can’t do much against noise such as laptop fans or desktop fans. My head still gets hot immediately as I’m using these. Overall, it was a mistake to give these a second chance. XM4 is intended for traveling on an airplane and maybe loud cities. If you want to listen to music or play games with good sound Quality, look elsewhere. I’ll be getting Shure Aonic earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RSas,
Thank you for your review. We are really sorry if the sound quality, color, fit, and noise canceling function of our WH-1000XM4 did not live up to your expectations. We appreciate your feedback. Despite the issues, we are glad to hear you are satisfied with its awesome build design.
For sound quality, the WH-1000XM4 features an equalizer with the use of the Sony | Headphones Connect app. You can adjust it according to your preferences to suit your overall listening experience. You can also change the sound quality mode from the Sony | Headphones Connect app to "priority on sound quality mode" so the headphones will prioritize the sound quality of your audio device.
For noise canceling, you can enhance this feature by following the steps provided on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
For fit or comfort issues, the WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
You may also find the information provided on the following link helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
If there's anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
LOVE these headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! The noise-cancelling is no joke...10/10 recommend! Recommend toggling with the adaptive settings as well to get the sound how you like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi happyuser,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Very good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is so good, it makes me wanna headbang so hard but cant because the headset is gonna go flying. Thats the only negative side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paupau,
We're glad that you like the sound quality of the headphones. Your feedback about the fit is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for the noise cancellation and glad I did! Even without sound through them, the outside noise is greatly reduced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomofTeen, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of touch features in the headphones, custom button settings, and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bran,
Great! We're glad that you like the touch function, controls, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
great quality sound. Look at xm3 also
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features especially with the price drop. The only thing is its missing the aptx codecs from the xm3s. The earcup controls are very handy and the pause when you take off the cups are something that you never knew you liked so much unless you already had airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pickle,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the aptX codec support is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a set of Bose QC35 and the Sony has much better sound quality. The controls are awesome and so far I love them. Can’t wait for my plane trip to see if they are the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBuyingFool, we're glad that you're enjoying the sound quality and controls of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We hope you also enjoy these headphones on your plane trip. Thanks for choosing Sony.
~Ralph
Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! Wears them daily. It's nice for me and my wife because we don't have to listen to the same music he does and we don't have to hear him complain about what we listen to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipH, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with your purchase and your son is enjoying everything about his new WH-1000XM4 Wireless Noise Cancelling Headphones. Thank you so much for choosing Sony! -Jess
Great sound. Great comfort!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and really good comfort. The bluetooth will connect everytime!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrAonair, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better then apple headphones. I enjoy listening to my music while hearing it in the best quality. The sounds is beautiful. Sometimes it does make errors and sound goes weird but overall I enjoy these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sylvia, we're glad that you are enjoying your music with your new headphones. For sound quality issues, please follow the steps on the Help Guide and ensure the software is updated.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The noise cancellation exceeded my expectations. If I have any complaint, is that they can get a bit warm if I’m wearing them for extended periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helenkeller, we're glad that you like the noise canceling function has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
Amazing Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money. Hands down a perfect buy. Unbelievable Sound...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldC,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Forever Customer Returns
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made sure to upgrade to the newest set, and wow! The noise cancellation and 360 Audio experience blows me out of the water! Love these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaptainInsaneO,
Awesome! We're glad to hear your satisfaction and enjoyable experience with your new headphones. Nice to hear you love the noise canceling features and 360 Audio of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.Looking forward to your continued support and thank you for trusting Sony! - Kris
Sony XM4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, stylish, and very good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWG400, we're glad you like the comfort and sound quality of our product. Thanks for choosing Sony. ~Earl
Jimmy.mejia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal ,best sound and i like how easily to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and I love the noise canceling. Will buy for Christmas gifts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylT, we're glad you love the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loved this birthday present. Total noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trinigahl,
That's awesome! We're glad that your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David