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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12498 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 377 Showing 7,521-7,540 of 12,498 reviews
  • Rated 1 out of 5 stars

    For cell phones only. Do not buy for desktop.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Youd think a 300 dollar headset would work good with pc it doesnt. All of the audio sounds like trash when you use it on the desktop. Its only redemption is the quality of audio difference is so drastically good when using on cell phones only. The app is crazy hard to use as well. The headset has a hidden touch sense button on the right side of the headset that is easily touched to activate its function which puts the headset into call mode... the only way to disable the hidden touch button is to use the app and program it to be disabled. The wireless range isnt that good either you can about 15 feet before the signal starts cutting out on Bluetooth which is a shorter distance then a ps4 controller which has an average range of 25 feet. Also made by sony. The battery life is solid tho so if you want a long lasting headset this is the one. You can go like 16 to 20 hours on a single charge sometimes longer depending on use. I am severely disappointed in this purchase since i only wanted a new headset to use for my desktop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Teenager loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a teenager and they love it! Definitely would recommend this to anyone looking for headphones like this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyPar3nt, Amazing! We're glad that they love our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Purchased for my daughter and she LOVES them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Emstng,
      Perfect! That's nice to hear that your daughter loves her new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. She can enjoy listening to her favorite music without any distractions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Peace, Finally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, I no longer have to listen to the teenager hip hop junk my kid is playing and I can relax to great music. The noise cancelling on these is the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harley,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very good headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were great and very bassy the eq is helpful to tune your music to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abel, Thank you for this amazing review of your WH-1000XM4. We really love you love the exceptional bass, sound quality, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    The best I’ve tried

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive tried multiple headphones within this price range and nothing beats this. I’d totally recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Long standing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted two years and still Going strong! Good quality sound & durable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lone. Great! We're very pleased to hear that your Sony WH1000XM4 have provided a reliable performance for two years and still going strong. And good to know you appreciate the excellent sound quality and durability of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granddaughter loved these headphones for a birthday gift, she was really impressed with the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CASH,
      Awesome! This is definitely a great birthday gift for your granddaughter. We're glad she loves the incredible sound quality of the WH1000XM4. These headphones is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best I have ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product!! Great look and even better sound quality! Noise cancellation is truly amazing! Highly recommended!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome GEE328! We're glad you're enjoying the noise cancellation feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sound is incredible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the noise cancelling. I compared it with the lower priced Sony headphones, and the difference is huge. Of course they are $100 more than the lower one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elsereturn,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good quality headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter and tried myself and love the sound quality. I have Bose Quiet Comfort ii model but Sony beats it as it one sounds much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Siva, This is a great gift idea! We're thrilled to hear you and your daughter love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Nice piece of headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good headphone with so many functions, especially the ANC. I would have loved the control options by the right ear to be in form of buttons, rather than swiping left, right, up and down. I'm still studying other functions, so as to get used to the headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wilfem,

      We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about physical buttons is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Outstanding Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceed expectations. Noise cancellation is outstanding. Sound quality nice equal to my Bose or Beats. Not as comfortable as Bose. Overall a Great value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Captainsteven, Great! We're pleased to hear that you like the noise canceling feature and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have an amazing feel when you put them on and the noice cancellation is excellent and the well built features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel,

      Awesome! We're glad that you like the design, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and great noise cancellation especially while music is playing. They move a little when I move my head, but good for stationary use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Talia, we're glad you like the sound quality and noise canceling feature. We're understand your feedback regarding the fit of your SONY unit. Adjust the slider of the headphone for comfort. Please check this link for more details:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancel earphones! When out it on, the world become yours. However, when you connect 2 device, you can’t use LDAC, which is sad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vergil,

      Thanks for sharing your 5-star review of these amazing headphones. We're glad that you like the noise canceling function of the WH1000XM4. Your feedback about using LDAC during the multipoint function is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Solid headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed these for a couple months. Sounds is very crisp. Nothing too too crazy but I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GabeG,
      Great! We're glad that you enjoyed listening to your favorite music with our WH1000XM4. It's nice to hear that you are pleased with the crisp sound quality of our XM4. Your recommendation is highly appreciated and thank you for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    xm4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great pair of headphone good and light build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,
      Nice! We're glad that you are pleased with the performance and quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    My favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very liked , good price, good sound , I’m recommend 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IdaniaG, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Top of the line, noise cancelling headphones.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones I've experienced. Built in microphone make for great use on a numerous video calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi merri232, You've made an excellent choice! Glad you like the video call clarity and great noise canceling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US