Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Perfect for Office and Gym
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are perfect! incredibly soundproof, have a feature so that when you’re walking it knows and it allows some ambient noise. perfect for office and gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikaelaB, We're delighted to hear that you find your WH-1000XM4 headphones perfect for both the office and the gym! Sony crafted these headphones with industry-leading noise cancellation to provide you with an immersive sound experience. The adaptive sound control feature, which allows ambient noise while you’re on the move, is indeed a fantastic addition for both safety and awareness. We're thrilled that you're enjoying their soundproof quality and versatility. Thank you for the perfect star review and for choosing Sony! - Romeo
So fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hella fire the sound is really good and the noise canceling too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeM, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Excellent sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing! They could have a little more padding on the top of the head, it gets kind of uncomfortable wearing for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechNoNerd, Glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound and feel. Only drawback compared to Bose 700 (for my use) is the overall build quality. That’s not to say the XM4 is built poorly. The material feel doesn’t fit the price, but is still reliable and put together well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trenton,
We're glad that you like the sound quality and comfort of the headphones. We do appreciate your opinion about its design. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sound and noice cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancelling abilities are great! It was a gift for my husband and he loves them. Super happy with our purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Egonz, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Sony know noise canceling. It is amazing how all sounds around you disappear. Being able to connect to two different devices is also great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 11112222,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
The hype is real
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot go wrong with these. I've had Bose for some time, and the noise canceling on Sony is much more natural. Got these for $248.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebastian,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Horrible - Do Not Buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would've returned these right away, but it was my first pair of wireless headphones for work and I was excited. I've had them for a couple years now and I am currently looking for different pair. Number one, to adjust any settings, you have to download the Sony app on your phone because it isn't compatible with the PC. So, whenever the darn thing goes into "Speak to Chat" mode on its own just by taking it on and off, I have to disconnect from my bluetooth on my PC and connect to the app and manually turn off this feature, which is not beneficial when I am in the middle of important meetings and working - relying on getting audio. But nope, not with these headphones. Apparently, you can turn off the STC with two fingers on the right side of the headphones, but this is just a pipedream. Recently, it has just started to cut audio for a minute at a time with me just sitting at my desk, not moving, or speaking. These are really the most user unfriendly, annoying wireless headphones ever!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ArianaJ,
We appreciate you sharing your experience with our WH1000XM4. We apologize if you are having issues before with the Speak to Chat feature and having the app only accessible via smartphone. This is not the news nor the experience we want you to have.
Here are some key notes for Speak to Chat feature of our XM4:
- The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
- Due to ambient noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. In this case, try speaking longer and with a louder voice. In some cases, the Speak-to-Chat mode may not activate even when speaking longer and with a louder voice in extremely noisy environments such as in an airplane.
- Music playback is paused while the Speak-to-Chat mode is active only when connected via Bluetooth connection.
- The connected device or playback application you are using may not support pausing of music playback.
About the audio issue wherein it cuts off, you may try this setting the headphone to “Priority on stable connection” mode for better connection. Kindly check this link for the full details.
Sound skips frequently.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If this not resolve the issue or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
Marco
The best option
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I personally think that this is one of the best headphones (better than the XM5).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beristain,
Thank you for sharing your thoughts! We’re glad to hear that you consider the WH-1000XM4 to be one of the best headphones available. While the XM5 offers some exciting advancements, it's wonderful to know that the XM4 holds a special place for you. We appreciate your support and are always striving to provide the best audio experience for our users.
Thanks for choosing Sony!
Best regards,
- Stephanie
Just buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obviously amazing. A no-brainer if you want good, comfortable noise canceling headphones. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathryn, we're glad you like the comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
Great NC headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are still my favorite NC OTE headphones. I have used these for a couple of years and they have been holding up great. (I only use it indoors so take that with a grain of salt) I definitely don't get the discomfort I normally do with other over the ear phones during prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ardbeg13, Thank you for the fantastic review! We're very happy to hear you like the comfortable fit and great noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones that work well with every device I've tried. The noise canceling feature works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome to hear that, Troy! We're extremely pleased to hear you are enjoying the superb features, excellent noise cancellation, amazing sound, it works great with all your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Beast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product highly recommended you wont regreat it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JhoyA,
We're thrilled you find the WH-1000XM4 headphones an amazing product and highly recommend them. We're confident that anyone who tries them will agree with you! Thanks for choosing Sony.
-Eliab
Highly recommended.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, great sound and all. Would highly recommend for usage. Definitely is a big improvement from the Sony WHXB900N.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechReviews, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Love Em!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them daily. Best headphones i have purchased by alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shifen, great! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I would say better than Bose best nosie cancelling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HitenS, Amazing! We're very pleased to hear you appreciate the top notch noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best Headphones !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent so far, Noise Cancelling is superb! App seems easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonR, Fantastic! We're so glad you're enjoying the superb noise cancellation of these headphones and the easy to use app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best Over The Head in the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones ive ever had. Downloaded the apps to equalize audio and the noise canceling is astonishing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierReviews, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for school and honestly it’s so good at blocking out unwanted voices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple, Thank you for this amazing review of your WH-1000XM4. We're glad to hear you love your WH-1000XM4 and you like its exceptional noise cancellation. Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
Audio King
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve used. The sound quality, multi-device pairing and noise canceling, speak-to-chat are top notch. Plus the mobile is easy to use.
I would recommend this to a friend