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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12499 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 387 Showing 7,721-7,740 of 12,499 reviews
  • Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now this is true noise cancelling, have tried many other cheaper alternatives to canceling out noise, but none had been as good as these Sony headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yorch,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones. A lot to tinker with, good battery life and great sound quality. I use it almost all day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Celdic12, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought the samsung buds live but those hurt my ears. These do not hurt.my ears and have a 30+ hour battery life wowza

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello captainawesomeo,

      Thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the comfortable fit design and long-lasting battery life of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones but makes ears hot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my ears hot for more than 30 minutes on my head, but otherwise awesome and best ANC headphones I've owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ro49, we're glad that you're enjoying the noise canceling function of the headphones. Make sure to adjust the headband for the best fit and comfort. You may also find this link helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Expensive but great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the WH-1000XM3 as well, and the difference is noticeable Incredible thing these headphones. I couldnt be happier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cdc690, We really appreciate you being a loyal customer and helping to share the word about us. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you go wrong with these. They are so comfortable and amazing. Love the features that adapts to your listening style. All in all so happy with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wipeout74,

      Awesome! We're happy to hear that these headphones fit your lifestyle perfectly. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, I love them, they have great sound both hi and low

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Square,

      We appreciate the 5-star rating and we're glad to hear that you love the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    If you are hesitant buy them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck! classic headphones that will be dependable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndreaR,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony does it again

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features at an awesome price (especially when on sale). The ANC and sound quality are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sneezer, Excellent! Good to hear you like the industry-leading noise cancellation, great sound quality, and cool new features of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    I would buy them again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got these for me for Christmas and I love them. The noise cancelation is great and the other features are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, Great! We are glad to hear that you are happy with the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, they are great. love the noise cancelation it works great. The music sounds awesome with these on. The speak to turn off music is good also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pepe,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Super Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pair of headphones, super clean, crisp bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, great! We're glad you like our industry-leading noise canceling headphones! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Decent headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones worked pretty good. You get different features if you use an iPhone or an Android. I felt like it was much better on an Android. The battery life was great. This was just a little too much for me price wise, even with it being on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I love these !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these noise canceling headphones. I don’t think there is anything on the market, at the moment, that can beat the sound quality for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobV,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other headphones can compare ever. I recommend to 1000 people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldA, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Yay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that matches the description!!! Works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsabelF, we're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best headphones ever! Noise cancellation is supurb and the pause feature is great too. They sound amazing also

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ryno9182, Great! Glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, very happy with my headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allan,

      That's great! We're glad to hear that you like the noise canceling of the headphones and happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great headphones. I got it as a gift for a friend. Sound quality and features are good and worth its price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raka, We are glad that you're satisfied with your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!!! Work great and have amazing sound quality!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US