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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12499 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 390 Showing 7,781-7,800 of 12,499 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother, since she didn’t want the new ones, these are awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teescaife, thanks for choosing and purchasing our product. We're glad your mother is enjoying our the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were for my wife, and she loves them. She uses them in the kitchen when she is cooking, it keeps the noise out from our other TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his headset. Works well and really is noise canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, StephaniePB! We're happy to hear that your son loves the headset. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    My Favs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those of us Media Junkies know the 2 best are These 1m4 and Sennheiser. And these are amazing. To me the sound even sounds more tuned. I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rdot213,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sounds Great but Can Hurt

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great sounding with amazing noise cancelling, but the earcup/headphone design may have the inside of the cup too shallow for people with larger ears and cause some pain if not adjusted properly or wearing for an extended period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleK,

      We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the fit and comfort is greatly appreciated. For optimum performance, make sure to adjust the headband of the headphones.

      You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

      Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE these headphones. The noise cancelling is amazing and the touch controls are so useful once you get used to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ab638,

      Awesome! We're glad that you are enjoying the noise canceling function and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to buy the XM5 but i wasn’t quite sold on it since it’s relatively new. I saw the XM4 for quite a steal and had more reviews and i gotta say this does not disappoint. The performance is amazing and is well worth the asking price i got for it. If you got the wallet for the XM5 i’d say go for it. But the XM4 will satisfy most unless your an audio snob, then thats up to you but im happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pigothy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were a great purchase. The noise cancelling feature works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techguy123, You've made an excellent choice! We are truly happy to hear your purchase went well and you are very pleased with its excellent noise cancellation and overall features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    MX3 replacements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better features than the MX3, sound only slightly better. Less muddy bass. Also, fantastic new Blue color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XM4 - ANC at its best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. Love the sound and that the app has an equalizer to adjust for preference. Comfortable even when wearing for hours at a time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good overall headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and bass response! Noise cancellation works well! Got them for my daughter and she likes them a lot!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lime, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it as a gift for my brother; great noise canceling and great sound for his studying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi grace,

      You made the right choice! We're glad that your brother is enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset sounds great and noise cancelling is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jwin, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sound quality was great, noise cancellation ok have to tweet it on app so a bit complicated

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC, thanks for choosing and purchasing our product! We're glad you like the sound quality of the WH1000XM4. We understand your feedback regarding the noise canceling feature setup of your Sony unit. You can find this link helpful in your concern:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html?search=noise%20canceling%20

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Comfortable and great audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, smooth audio, and great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SimS, nice! We're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best hp i ever had.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation is great.i work in a very noisy factory

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charles, awesome! We're glad you are enjoying the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent quality and features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality of sound and features. It can connect to 2 different bluetooth sources at the same time which is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miguel, we're glad you like the sound quality and multipoint feature of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones. Period.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. These headphones are soft, light weight, sound is amazing and all the features are worth the upgrade from the 1000XM3 model. Trust me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi littlejohn,

      Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect for the GYM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, I enjoy working out with them. In a loud GYM, I don't hear anything but my music or Pelton app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfy and rockin

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic pair of headphones that competes with Bose easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricC, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US