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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12503 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 12,503 reviews
  • Rated 5 out of 5 stars

    GOOD HEADPHONES

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, noise canceling is the best now I don’t have to listen to my dads horrible music when I listen to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alan, Awesome! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These an excellent for protecting my ears on long flights and for sleeping ..I use an airline pillow to accommodate the earphones. Not great for listening to music. I’m a musician and I wasn’t expecting great sound.. sennheiser!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregN, Thanks for sharing your experience. While we're glad you find the headphones useful in your travels, we're sad to hear that you are not impressed with the sound quality. We'll take this as feedback as it can help us improve in the future. You may check the app to customize the sound settings and make sure to keep your device updated with the latest firmware for performance upgrade. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound far more better than any beats I’ve owned. I’d recommend getting the Sony app and tweak with the settings though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For better than my old headphones. Base is great when u use the app to adjust it. Also cheaper than the apple headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, Thanks for this amazing review of your WH-1000XM4. We really love to hear you like the features and superb sound quality especially the bass of our industry-leading, Noise Canceling headphones WH-1000XM4! Good to know you are utilizing the built-in equalizer on the Sony headphones connect app and you've seen the overall improvements of the WH-1000XM4 compared to your previous headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great ANC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The active noise cancellation is amazing, when I wear them I forget how loud my surroundings are when I take them off im like “WOW”

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi REESE, Thank you for giving these headphones a perfect rating! We're thrilled to hear you like the excellent noise canceling feature of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, awesome noise cancellation. Do yourself a favor and save a few hundred dollars if you’re considering apples headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Localyokel,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silverwood They are absolutely Great ! Awesome quality all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi newoceanblue,

      Great! We're glad that you're enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancelation

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality ! Love the color blue I got and I use them a lot for travel

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM,

      Thank you for the purchase! We're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great over the ear headphones. Very easy to operate. The noise canceling feature is very effective

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lefty,

      Awesome! We're glad that you like the design, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good love the sound and sound canceling too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicardoG, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    That sound tho

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just great, no other way about it. The noise cancelation is as good as the previous gen which was fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manny,

      Great! We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best wireless headphones on the market!! Sony is the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Subwoofer, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Like this item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very interested to using this item after I am listening in few day when I bought it. Appreciate this product ,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KHANHNGUYEN,

      We are glad you like it! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and the noise cancelling feature puts the headphones over the top. With kids running around, must have

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Anonymous,

      Awesome! We are glad you like the sound quality and noise-canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Wow! EXCELLENT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a buy! I put these on in public and I could not hear anything except the music I was listening to! A def must have headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eastcoastguy80,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, my favorite headphones to date. Despite the pandemic, I used it a lot around the house and felt completely immersed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DontBuy, We're very grateful for this positive feedback! Good to know you're enjoying the immersive experience with your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony surely did that when they made these. Best headphones to me so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Owuor,

      We appreciate the 5-star rating and we're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item travel with my company and can't hear everything while in the air!!! awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rdy2kikazz, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earphones I ever owed and the features are so good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donald, Perfect! We're very happy to hear you like the overall features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best in Class Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with true mid tones and excellent clarity. Active Noise Cancellation is best in class. No regrets on this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricL,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US