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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12503 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 407 Showing 8,121-8,140 of 12,503 reviews
  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them on sale for $70 off, but I would not have minded spending full price on them because these headphones are fantastic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EF97, That's a great deal! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Was it worth it?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well for me I think they were very well suited for me and made working out and just everyday things a lot better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience, WilfredoM! We're thrilled to hear that the WH-1000XM4 headphones have made your workouts and everyday activities better. Comfort, secure fit, and great sound are key features designed to support an active lifestyle. If you ever need tips on maximizing battery life, maintaining your headphones, or exploring more features like noise cancellation, we're here to help. Enjoy your music and daily routines with Sony!

      Thanks for choosing us!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    LDAC on PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired this with a FiiO BTA30PRO to get LDAC on my PC. Sound is really good! Noise cancelling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guerradactyl,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Personal opinon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great sound, and the noise cancelation is what surprised me the most. First pair of sony headphones and I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thoughts,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sound for ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Good quality. Good deal if it is on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VideoMode,

      Amazing! We are extremely pleased to hear your satisfaction with the exceptional sound & quality of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Gamers love them

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling headset! Great gift! Wish they had more than one when I purchased this brand. Our gamers love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlneD,

      We are glad you like the noise cancellation of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones you can buy, great sound quality and noise canceling. The best part part is you can connect 2 devices at the same time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adisri, we're glad you found the perfect headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headset I have ever owned!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this headset. The quality of materials. The blue color and the best part is the sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hasled, We're glad that you love everything about the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    overall good except for one flaw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, superb sound cancellation and bluetooth multipoint pairing, however the pairing dialogue every time the headphones pair with a device can be quite obnoxious and repetitive after hearing it over and over

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi humanbeing,

      We're glad that you like the multipoint and noise canceling function of the headphones. Your feedback about the voice guidance is greatly appreciated. You do have the option to turn off this function using the Sony Headphones Connect app. Please refer to this link for more information:
      https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My New Favorite Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for noise Cancelling and Clarity. I am very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChacaFolks, Awesome! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones only wish the audio can go higher

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EthanH,

      Thanks for the 5-star rating! We're so happy to hear you're loving the XM4 headphones! We appreciate you feedback and take it seriously for improving our products.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    GarethH

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones love everything about them sounds Awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarethH,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony vs Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits better than Bose and with easier to set up and use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertT, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional comfort, ease of setup, and use, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    a no brainer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones I've ever used, blows my bose qc15 out of the water, if you can get these on sale I highly recommend it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeeBee, Great! We're glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Affordable high quality headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb noise-canceling and very nice sound quality! Not so Airpod-easy to switch between apple devices tho.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like its sound quality and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony head set-

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two, one for my wife and one for me,, we love them, they silence the outside world, sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apple,

      Great! We're glad that you and your wife are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones for your Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took these on my vacation. I could not believe how they blocked out all if the noise on my flight! The sound is superb!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cronkerdile,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones out there

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones out there and definitely worth a buy, especially if you can find it during a sale. This is my second pair!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Noise Cancellation Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A proper active noise cancellation device I have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaideepReddy, Awesome! We're glad you like the excellent noise cancellation of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 1 out of 5 stars

    Great noise reduction but sound is lacking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the next model down from these headphones for over 5 years and they sound superior! And that is with the sony app and adjusting the sound every which way with the available frequency equalizer. I made the mistake of buying these from bestbuy and now will take a 20% bath on the return!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RONNIEP,
      We're so sorry to hear that the WH-1000XM4s haven't lived up to the standard your previous pair set.

      While sound preference is very personal, it sounds like you’ve already done the heavy lifting with the equalizer to try and make them work. We truly value feedback from long time owners like yourself because it helps us understand where we might have missed the mark for our most loyal listeners.

      We appreciate you giving Sony a chance with this product.
      Sincerely,
      Estefany Sony_US