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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12503 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 408 Showing 8,141-8,160 of 12,503 reviews
  • Rated 5 out of 5 stars

    A good buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an audiophile, but I wanted a top-ranked set of wireless headphone, and this one sounds pretty good to me. It does a pretty good job of sealing off outside sound even without the noise cancelling on, and with it on it's pretty amazing. This headphone is also rests on the head quite comfortably. I haven't had it on for extended periods, so I can't yet attest to its comfort for a long a flight or a long winter's night, but so far, so good. I do recommend them, especially if you get them on sale as I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Safari10,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Worked perfectly as a noise canceling device while on a long flight with babies around us

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jestr4269, Awesome! Glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. The noise canceling is beyond amazing and does an excellent job of cancelling unwanted noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,

      Awesome! It's good to hear you're enjoying the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Headphones -WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are true noise-cancelling headphone. They are definitely top of the class. A must buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goodguy40, Thank you for the great review! We're very happy to hear you you're enjoying your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Music gets more musical with these

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they were cheaper but there are no better headphones than these in the world rn. If you can, get these asap.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beigekidd,

      Thank you for the 5-star rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    A little pricey but worth it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever owned. The sound quality is awesome and the noise canceling is the best yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bghnter,

      Awesome! We are so happy to hear that you are satisfied with the exceptional sound quality and fantastic noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony m4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ive try lots of headset and these are by far the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, Awesome! We are so glad to ear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, good sound. Buen sonido. Bought on special price. I used it whit all my electronic devices. Great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajuyir, Thank you for the 5-star rating! Good to know you love the great sound quality and industry-leading noise cancelation feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good phone! I highly recommend it! All features described are trustful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FabianeA,

      Thank you for choosing Sony!

      We're thrilled to hear that you recommend the WH-1000XM4 headphones and find all the features described to be trustworthy. These headphones are renowned for their top-notch noise-canceling capabilities, exceptional sound quality, and user-friendly features, making them a favorite among many users. Your recommendation is highly appreciated!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Nice upgrade from the XM3's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the great sound quality from the previous model plus the great new features like the automatic pause when you take the off your head!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JIMBOB, Great! We're happy to hear that like its new features like the automatic pause and play function when wearing and removing the headset. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Get them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve had so far. They have noise cancellation and the sounds come in clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashley, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. We're also glad to know you're enjoying the excellent noise cancellation and top-notch sound quality of our WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review! -Jess Sony_US

  • Rated 4 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heard good reviews and recommended by friend. Purchased for gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience, NRNR! It is most rewarding to hear that the great reviews and recommendations from a friend led you to choose the WH-1000XM4 as a gift.

      We are so pleased to know that our products' reputation for quality and performance inspired your confidence. The WH-1000XM4, with its industry-leading noise canceling and premium sound, is a fantastic choice, and we hope the recipient of your thoughtful gift loves them as much as our customers do.

      Thank you again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best. Headphones. Ever!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say that hasn't already been said about these amazing headphones? They are amazing and I love the Bestbuy exclusive color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Head phones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the ear headphones in the market Best pick

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your glowing review, SushyanthreddyI! It is most rewarding to hear that you consider the Sony WH-1000XM4 headphones the best over-the-ear headphones on the market. It's wonderful to know that they are your top pick for exceptional audio quality, noise cancellation, and overall performance. Your feedback is highly valuable to us, and we appreciate your support. Enjoy your listening experience!
      Thanks for choosing us!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Oops

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are quality headsets. Returning as they were ordered in error. Needed headset for television hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAGGIE,

      Thank you for the review and we're glad you like the headphones. It is unfortunate that the unit had to be returned. If your television supports A2DP Bluetooth connection, you can pair these headphones to your TV wirelessly.

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are a nice head phones have a good quality. My daughter like it !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fridgefilter, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    These rock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work so very well. The outside sound is muted so well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tibi,

      Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    MUSIC STUDIO WORTHY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE SONY-WH-1000XM4 HEADPHONES, GOES DOWN AS ONE OF MY BEST. I AM GOING TO USE THEM FOR THE MUSIC STUDIO.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IVIZIOLEDY,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Blocks out outside interference and distractions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were perfect for my husband who is hearing impaired. They block out the outside notice and distractions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria, Awesome! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent!! Really do a great job of cancelling out the noise. I would recommend these to everyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoots210, Glad to hear that you are happy with the noise-canceling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US