Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12503 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 411 Showing 8,201-8,220 of 12,503 reviews
  • Rated 5 out of 5 stars

    Best Noice Cancellation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is comfortable to wear, has best noise cancellation in market and so many customisation options with sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlunterBee, Thank you for the 5-star rating! Good to know you're enjoying the comfortable fit, industry-leading noise cancelation, and app customization of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    sony

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product and great quality head phones. Definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi beto8889,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Almost perfect

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for noise canceling and they only fall short of 5 stars because of the crackling in the left ear cup that many others have reported. This is especially during takeoffs for flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, we are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4! For the crackling noise on the left earcup, depending on the surrounding environment, crackling noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the noise is still significant, turn off the Ambient Sound Mode.

      Should you need further assistance, please contact us for help.

      Please email the below information to socialsupport@am.sony.com.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really well battery life is so good, highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sheena,
      Thank you for such a great review and recommendation! We're really glad you like your new headphones particularly the long battery life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and sound clear. Noise cancelling is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestest, Thank you for the 5-star rating! Good to hear you like the comfortable fit, audio clarity, and industry-leading noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! They’re an amazing pair of headphones and look super cute too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cinthya, We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Got my vote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever purchased. I have many pair. By far my favorite. The noise canceling is a winner for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tunesquad2021, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features! It determines when you are walking to let ambient noise in. Then noise canceling when you stopped walking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arlo,

      We're glad that you are enjoying the ambient sound and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    AMAZING NOISE CANCELLING

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sensitive to turn on and off. The scroll options are a bit hard to control. Noise cancelling and sound quality amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaR, we're glad you like the noise canceling and sound quality of our product. We're sorry to hear that you have an issue with the controls of your SONY unit. Please check this link to isolate the issue:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html?search=controlling

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Head Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yhese head phones are very good product. Love how they cancel out other sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Letyouknowwherecopsare,

      Fabulous! We are truly happy that you love the amazing noise canceling function and superb performance of our WH-1000XM4.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They might just be the best headphones I’ve bought

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshuaS,

      Thank you for your positive feedback on the WH-1000XM4! It truly is one of our top headphones, distinguished by its advanced noise-canceling technology and outstanding sound quality, which enhance every listening experience. It’s wonderful to learn that you are enjoying the product. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 3 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it but my son got another one that was just as good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EktaP!
      We are really happy to hear that you and your son are having a great experience with the WH-1000XM4. It’s always wonderful to know when our gear finds a place in your daily life.

      Thanks for considering Sony products!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Always out of stocks!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its absolutely awesome headphones for the last piece in the store

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NogivennameD, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you were able to get a pair. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good ANC option

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones, especially if you can find them on sale. I really like that these can fold to be more compact for traveling. The app is nice and easy to use as well. No problems pairing with my phone, and the touch gestures work really well for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alex,
      Nice deal! We're glad that you are pleased with the quality and design of our WH1000XM4. It's also nice to know that you were able to utilized the Sony app to adjust the settings of the headphone to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The best ones I have ever listened music on. Noise cancelling feature was terrific.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Applelover, We are glad to know that your Sony wireless noise canceling headphones are the best ones you have ever listened on. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Game Changer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling and sound quality. When paired with a good music app, these are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NighNight, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a present for my goddaughter. she is really loving them. She says the sound quailty is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatTV,

      You made the right choice! We're glad that she is enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are unbelievable. They make it seem like Danny Carey is playing drums inside my head. 10 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse,

      Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look nice, packaged well and sound excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jared, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and comfortable! Great audio and noise canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helamon, we're glad you like the comfort, sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US