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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12503 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 415 Showing 8,281-8,300 of 12,503 reviews
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly the best sound experience one can have. Fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melba, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    Excellent headphones, died on me after 1.5 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best audio quality of any headphones I have ever owned. Music on these sounds better than on 2.1 atmos sound systems. Definitely a huge upgrade from the previous model which only allowed one device to connect at a time. However, the headphones only lasted 1.5 years before the died on me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mihai,
      Thank you for your feedback and we're glad that you are pleased with the audio quality and performance of our WH1000XM4. It's sad to hear that after a year and a half of usage, your headphone won't turn on anymore. Please allow us to do some troubleshooting to help you out. Kindly check these links.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204484

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752841.html


      We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the XM4:


      Sincerely,
      Marco Sony_US

  • Rated 5 out of 5 stars

    Awsome sound!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound , amazing noise cancellation does great at blocking sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi China,

      Perfect! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. I absolutely love it! The sound it’s great and the sound cancelling is awesome too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Wyogirl,

      Thank you so much for your positive review!

      We are so happy to hear you love the incredible sound quality, industry-leading noise canceling function, and overall performance of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. They server the purpose in the gym. The material works for now. However, this is the 2nd replacement pair of which has been a few years. The first pair the ear foam material began to peel away with everyday use. If anything this would be the only thing I'd say that could be improved.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShavaughnS,

      Awesome! We're really glad to hear you're happy and satisfied with the top-notch noise cancellation and superb sound quality of our WH-1000XM4! Your feedback regarding the earpads peeling is greatly appreciated. Skin moisture and sweat can lead to headphones pads peeling. Therefore, you should always wipe your ear pads after using them and always store your headphones in a case or protective bag when not in use. To avoid cracking or peeling of the earpads due to long term contact with bodily fluids e.g. sweat or oil, always clean them by wiping it with dry soft tools such as cotton swabs, balls, or pads. Avoid using any sharp or potentially damaging materials or tools.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    High Price High Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones you can get, which is good cause they cost a ton

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DadOf2! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. The noice cancelling feature is the best from any previous speakers I have owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gamer181,

      Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    my earphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent and practical, well defined sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidC, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    LOVE them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so much better than the AirPods for the gym!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamelaM, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them and had good noise cancellation. Very clean sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi echlisa! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I didn't know music could sound this good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at the price, but after hearing these, I'm a convert. I didn't know music could sound this good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nifleon,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound and built beautifully. Definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emilee, we're glad you like the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Noise be gone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skipped out on the M3 model and I am glad that I picked these up. Truly a joy to experience audio through these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olbuddy,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    love them

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome, i love these better than the Beats, noise cancel is great. Highly recommend. the look and feel great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oz666,

      Great! We're glad that you like the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Pretty good, not my fave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re ok. I don’t feel like the sound is all people say it is. Also neither is the noise cancellation. To be fair, it didn’t pair well with my old iPhone and I think that was part of the reason. Also they feel a little flimsy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyA, We sad to hear that you are not fully impressed with your headphones. Make sure to keep your device up to date to improve its performance and to avoid any issues. If you are having trouble pairing with your mobile device, kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html . We also appreciate your feedback regarding the design. Rest assured this will be looked into as it can help us improve in the future. Thanks and regards, -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Love these

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling on these is facmtastic. They are fantastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Girl, we're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sound isolation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good isolating for the ambient sound. Rests well on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monta, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Nice pair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a out of country trip for the plane. Overall sound is very nice as well as the cancellation. I did notice that they had a tendency to disconnect and then reconnect several times during flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christmas, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html?search=stable

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl Sony_US

  • Rated 5 out of 5 stars

    Must have for travelers!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Cant hear a thing once they are on and they definitely sound awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jb2442,

      Great! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best over the ear headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need it some over the ear headphones for when I travel. best noise cancellation headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanker1812, Amazing! Thank you for purchasing the Sony WH1000XM4. We're glad you like the excellent noise canceling feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US