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Customer reviews

Rating 4.7 out of 5 stars with 12591 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 418 Showing 8,341-8,360 of 12,591 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and sound clear. Noise cancelling is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestest, Thank you for the 5-star rating! Good to hear you like the comfortable fit, audio clarity, and industry-leading noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Didn't end up with the silver ones, but they are great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones I’ve Ever Used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. They are perfect at doing everything I want headphones to do and the noise cancelation is actually amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric,

      You made the right choice! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and great sound quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for the gym!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking to escape the noises of everyday life, I sincerely recommend this headphones!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amigomegaman89, Awesome! We are so glad to hear that you found the perfect headphones for your gym activities! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony XM4s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in excellent condition. Employee came to my car and delivered it. He was very nice and helpful when I asked about the return period.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlonsoC, We're pleased to hear they arrived in excellent condition and that your experience with the delivery was so positive. Glad to know you like everything about your new WH1000XM4 Headphones. Thank you for sharing such an excellent shopping experience! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    oooh, so silent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely banger headphones. 100% worth it. Can't hear the highway near my house now lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaptainRache, That's awesome! We are glad that you like the noise canceling feature of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great. Good for sitting and listening. If you bend over it may fall of your head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WendyK,
      Thank you for your feedback and for purchasing our WH1000XM4. We're glad that you like the audio quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a b-day gift. Works great. Quality is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bell,

      That's wonderful to hear! We're delighted your WH-1000XM4 headphones were a great birthday gift. We strive for top-notch quality and performance, so it's fantastic to know they're working great for you. Enjoy your music and audio experience!

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I didn't know music could sound this good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at the price, but after hearing these, I'm a convert. I didn't know music could sound this good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nifleon,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr G Hset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling feature is awesome, the sound quality is very worthy for the price of the unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gpablo,

      Great! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!! This is the second Pair of Sony headphones we’ve purchased.We Updated to a new pair. Will buy Sony brand again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamR,

      Great! Good to know that you've been enjoying our amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wearing them transports you to a different dimension

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Javitachi, That's awesome! We're truly happy to hear you're having an enjoyable experience with your WH-1000XM4 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality of the headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Trusted brand

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase. I can really enjoy the music because he sounds are perfect!! Sony brand can be trusted!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cool,

      Awesome! We appreciate your trust. Good to know that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice pair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a out of country trip for the plane. Overall sound is very nice as well as the cancellation. I did notice that they had a tendency to disconnect and then reconnect several times during flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christmas, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html?search=stable

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love them

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome, i love these better than the Beats, noise cancel is great. Highly recommend. the look and feel great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oz666,

      Great! We're glad that you like the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    the best headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones you can buy. quality in everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewO,

      Amazing! We are so happy to know your satisfaction with the incredible sound & quality of WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones works well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the extra money for a better pair of headphones . Glad we bought them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TracyS, You've made a fantastic choice! We're thrilled to hear that your new Sony WH1000XM4 works very well. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. I absolutely love it! The sound it’s great and the sound cancelling is awesome too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Wyogirl,

      Thank you so much for your positive review!

      We are so happy to hear you love the incredible sound quality, industry-leading noise canceling function, and overall performance of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling and #1 sound quality, perfect for any occasion SONY is a pro in Audio quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Best, We are glad that you like the sound quality and noise canceling feature of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Too good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nought them for my daughter. She ne er takes them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating! We're glad that your daughter enjoys them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig Sony_US