Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sound and Supreme Comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is a stellar pair of wireless over-ear headphones that delivers an exceptional audio experience coupled with unparalleled comfort. The sound quality is truly impressive, offering a well-balanced and immersive audio profile. The headphones boast powerful bass, clear mids, and crisp highs, creating a rich and detailed listening experience across various genres.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyM,
Thank you for sharing your thoughts on our Sony WH1000XM4. We are truly honored to know that you are pleased with the audio quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had. Good bass in the headphones with really good noise cancellation. It also comes with a travel friendly pouch where it holds all your wires. I only charge my headohones 1-2 times a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielE,
Thank you for the 5-star rating! We appreciate your time sharing this wonderful feedback regarding our headphones. We're happy to hear that you like the bass sound quality and industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
Sony Xm4000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfy with good battery life. Sound quality is pretty good.overall some great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamK, we're glad you like the comfort, battery and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved my bose qc 35 and bought these to try out. the bass is much deeper and i love for music and movies. I do like the passive technology when i fly i can easily listen to flight changes etc without removing my headphones. Comfortable and now my designated travel set. However qc35 are still a bit more comfortable for extended use like gaming or for work. also the app is great and i can manage the noise canceling from my phone-- in addition its easy to manage multiple phones synced simultaneously (i have a work phone and personal phone) so playing music on one device and getting email notifications on the other is convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Solid headphones. A definite buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They have pretty solid connectivity and the sound is phenomenal. Coming from AirPod pros, I don’t think it was a huge jump but still nice. They are comfortable but I’ve found wearing them for more than a few hours can make my head hurt eventually. I loved these so much I bought a pair for my sister as well. Bonus that these go on sale pretty often and are totally worth the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamB,
We are elated to hear that you think the Sony WH-1000XM4 headphones are great and that you loved them so much you bought a pair for your sister!
We are thrilled that you find the sound phenomenal and the connectivity pretty solid. We appreciate you mentioning the excellent value of the headphones. We constantly strive for optimal design balance between sound isolation and comfort, and we're glad they are comfortable for long listening sessions.
Thank you for trusting Sony!
Regards,
Dominick
Awesome Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really excellent headphones. Comfortable. Long lasting battery. Compact. Very balanced sound. Not boomy or fatiguing, but bass goes down low. Noise canceling feature is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jimthegamer,
We appreciate the positive feedback and we're glad you like the comfort, battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s really good! The sound quality is great and the battery lasts really long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SadieG,
We’re thrilled to hear that you are enjoying the great sound quality and impressive battery life of your new headphones! It’s wonderful to know they are meeting your expectations. Thanks for choosing Sony.
Best regards, Eliab
Amazing Product!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.
I would recommend this to a friendSolid headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - great headphones, long battery life, great sound, volume goes up high, like the app with it, comfortable on ears, adjustable, cancels out most noise, works fine with iPhone Cons - sound leaks a lot, not 100% noise cancelling, starts hurting top of head after long use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamM, Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your new Sony XM4 headphones. It's great to know that you appreciate their exceptional sound quality, long battery life, user-friendly app, seamless connectivity, comfort, and effective noise-canceling features. We understand that you may be experiencing discomfort during extended wear, and we apologize for that. We recommend adjusting the headband to better fit your head. As for the noise-cancelling feature, your headphones are equipped with a function called NC Optimizer. This feature enhances noise cancellation by analyzing factors such as the shape of your face, hairstyle, how you wear the headset (including whether you wear glasses), and changes in air pressure, such as when you're on an airplane. For optimal performance, we suggest running the NC Optimizer function the first time you use the headset, whenever your wearing conditions change, or when transitioning between being on an airplane and on the ground. For more information, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html. For more information regarding the noise cancelling you may refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752738.html Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4. Thank you once again, and we hope this helps you return to enjoying your headphones! Sincerely, Maria
Excellent sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraC,
That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco
Don’t hesitate, Go ahead and BUY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are phenomenal. Noice cancellation, in app customization, sleek design…they’re really great. I picked these up because I refuse to pay for the AirPod Max. I used the headphones in the office, at the gym, and at home. They pair almost as nice as some of my Apple products, so don’t worry about lack of compatibility if you’re in the apple ecosystem. I truly don’t have any complaints. I can keep them on for hours at a time and barely kill the battery. These are everything I need when I want to fully dive into my listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeamateurApplepro, Awesome! We're glad that you like the sound quality and noise canceling function, and design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Very happy with my purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the sound of these! The fit is super comfortable, and don’t make my ears sweat like some other over the hear headphones. The touch and voice-activated operations seem a bit overly sensitive, but I just turned them off through the app until I can figure them out. And love that they came with a great case for travel and protection. Really enjoying them so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamA,
Thanks for sharing your experience with your new WH1000XM4 headphones! It's great to hear that you're enjoying the sound quality and comfortable fit!
We understand that the touch and voice-activated controls can be a bit sensitive at first. Many users find it takes a little time to get the hang of the proper gestures for things like skipping tracks and adjusting volume.
Regarding the voice-activated features like "Speak-to-Chat," it's designed to automatically pause your music when it detects your voice, which can be great for quick conversations but sometimes a little too reactive. Disabling it in the Sony | Sound Connect app—which is great that you've already used the app to customize your settings.
We can assist you further through our Sony Support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Sony WH-1000XM4 – Still a Solid Choice, Boss!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrey yaar, if you’re looking for headphones that make the whole world go silent, these Sony WH-1000XM4 are still rocking it! Even after all these years, they’re like that evergreen Bollywood classic—never goes out of style. Noise Cancellation: Simply next level, bhai! Whether you’re on a flight , stuck in Chennai traffic , or chilling at home with kids shouting, these headphones will make you feel like you’re in Himalayas. Sound Quality: Bass is punchy, mids are clear, highs are smooth—perfect for your Arijit Singh playlist or even some EDM beats. Audiophiles might complain a little, but for most of us, it’s paisa vasool! Plus LDAC support for high-res audio—wah, kya baat hai! Battery Life: Solid, boss! 30 hours with ANC on, and if you’re in a hurry, just 10 minutes charge gives you 5 hours playback. Fast charging FTW! Smart features like Speak-to-Chat and multipoint pairing make life easy—switch between phone and laptop like a pro. Comfort & Design: Super comfy for long sessions lightweight, and foldable. Downsides? No water resistance and thoda bulky for small bags. Also, no aptX support—par chalta hai. Pros: Killer ANC Great sound Long battery life Smart features Cons: Bulky No water resistance No aptX Bottom line: If you want top-class noise cancellation, solid sound, and smart features without burning a hole in your pocket, WH-1000XM4 is still a hero! Should I make this even more desi with Hinglish phrases and Bollywood references, or turn it into a fun Instagram caption with hashtags?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SVKanna,
It is truly wonderful to know that you consider the Sony WH-1000XM4 headphones to be an evergreen classic that is still rocking it! We are thrilled to hear that you find the noise cancellation to be "next level," effectively making the whole world go silent. We are also pleased that you enjoy the punchy bass and clear sound quality, confirming that the headphones deliver on performance and value. Thank you for your highly detailed and positive feedback and for choosing Sony!
Regards,
Dominick
Premium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Can't Travel Without
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortabel,lightweight,sounds great,easy controls, and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayC,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
99% perfect headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I absolutely love these headphones. I have the wf-1000XM5 earbuds which I love, but they aren't super comfortable so I bought these. The earbuds have slightly better quality in the sound and noise cancellation but that's understandable since these are only over the ears. These are super comfortable, I can wear them for hours and even sleep with them on. The only issue I have with these is that they don't fit super tight so sometimes they fall off if I move around too much, so if you plan on using these for the gym and you have a small head like me they probably won't work well.
I would recommend this to a friendLOVE THESE THINGS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things. Currently I have all types of headphones laying around the house. Sometimes I just buy them to just see what the hype is about. These Sonys are definitely not just laying around. The battery life is amazing, last all day and into the next. The noise cancelling is great, on a plane you really cant hear much with a movie playing and noise cancelling all the way up. The headphones are comfortable and you hardly notice them. I knew the call quality was going to be all there, and i didn't purchase them for calling so I'm not taking a star. It does deserve to be mentioned that the call quality is trash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nanoz619, We are happy to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. With regard to the call quality, please make sure to update the firmware of your headphones. The updates include key features, applications, bug fixes, and feature improvements. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent