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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12504 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 424 Showing 8,461-8,480 of 12,504 reviews
  • Rated 5 out of 5 stars

    Real music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my headphones. Makes me love music the way it was meant to sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cyborcom1,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones on the market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch noise cancellation and sound quality. Touch controls and app are so easy to use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheRealBeefcakes,

      Great! We're glad that you like the sound quality, touch controls, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have them for a few months now. Work just fine. Hold the battery amazing. Satisfied with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MBarani,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son tells me the sound quality is great with these headphones and the price was excellent for the build quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good service and I really like the best buy and product too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey DharmP, thank you for your positive review of the WH1000XM4 headphones!

      We're delighted to hear that you had a great experience with Best Buy and that you love our product. Your feedback is greatly appreciated and helps us continue to provide high-quality products and services.

      Enjoy your WH1000XM4 headphones, and thank you for choosing Sony!

      Gus Sony_US

  • Rated 5 out of 5 stars

    My experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones allow you to hear things in certain songs you wouldn't be able to do on regular everyday headphones. These have the comfort of everyday headphones, however, the immersion within the headphones itself is an experience—a unique one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaiedS,
      That's awesome! Thank you for sharing your wonderful experience with our Sony WH1000XM4. We're glad that you like the comfort and quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancelling

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing high quality headphones with excellent noise cancellation, these are a must have for flights

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicholas,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Ok headphones TOO pricey

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but personally they aren’t worth the high price tag. They don’t get loud enough but the noise cancellation is decent.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Letsbeloners,

      We're glad that you like the noise canceling function of the headphones. Your feedback about its volume is greatly appreciated. The overall volume may vary depending on the source content. These steps may help improve your experience:

      -Turn up the volume of the headset and the connected device.
      -Connect the Bluetooth device to the headset once again.

      You can also use the equalizer function of the Sony Headphone Connect app to tailor-fit the sound quality to your needs.

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pair of rocking headphones good sound wuality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi best, Thank you for the amazing feedback! We're very happy to hear you're enjoying the great sound quality of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market hands down. Nosie cancelling option is phenomenal. Well, worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lito,

      Awesome! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my partner and she loved them, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerrickP, we're glad you love our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Incredible!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! Can't wait to try them on the plane. Battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, We are so glad to hear that you are happy with the battery life and overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice headphone for price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and wearability of these over the ear headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi devajee,

      We appreciate the 5-star rating and we're glad you love the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Cool Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Love how my music sounds and how I don’t hear any noise that distracts to what I’m listening too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FCheadphones,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I’d Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, quality build and well worth the spend. I’d highly recommend for everyday use for work or for play.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Barzini,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XMH4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound awesome. The noise cancelling works great and the app lets you customize your listening preferences.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is really good on these headphones. I love the sound quality and build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Labie, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 4 out of 5 stars

    Excellent sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is really good. However, I had numerous issues pairing these headphones. They would either not pair or would suddenly unpair. I had to return them and replace them...may have been a defective unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul, we're glad that you like the sound quality of the headphones. We regret to hear that the unit was returned due to connectivity issues. Updating the software, resetting, and initializing the headset might have resolved the issue and changed your experience. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best of the best ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and great sound. I have given my Bose phones to my son, and use these exclusively.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JACIZEK,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, the noice cancellation is killer, and love the controls with tap.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vale,

      Amazing! We're thrilled that you are enjoying the noise canceling function and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US