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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12455 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 12,455 reviews
  • Rated 5 out of 5 stars

    The great things may be a bad thing,let me explain

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Although, the bass could be a little better, it still delivers surprisingly well. I’m coming for beats studio and this is just way better in every aspect. It’s probably more than what you need it for. Me personally, I wanted to synced to two device. That there was the selling point for me. The billion other things it does is just icing on the cake. Not all is good. Some of the things it’s does well can get annoying. So you’ll have to turn off some features. The swipe to turn up/down the volume and change songs works maybe 60% of the time and it takes some getting use to to swipe the exact location for the function. The feature where you start to talk to listen and have a conversation with someone else is a little too sensitive. Don’t even both using this feature if you’re working out. Banging of the weights would activate it instantly and all the time. So spend some time on the app. You won’t regret it. Now the all time best feature is the lightness. It’s literal like nothing is on your head. If this thing didn’t cuff your ears and play music, you’d never know you’re wearing it. A little exaggerated but you get the picture. That feature is also a down fall. Don’t drop the thing from a decent distance. The swivel is easy to break. I broke mine that way and you have to come out of pocket to get it fixed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheHarshConsumer01,
      We appreciate your feedback with the WH1000XM4 Wireless Industry Leading Noise Canceling Overhead Headphones. We value your feedback on the features and function of the headphones.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Magic for your ears

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set of Sony headphones is quite possibly my favorite set of wireless (and noise cancelling) headphones up to date. Music through these comes through beautifully and (depending on the format) you'll even catch the tiniest of details. The noise cancelling works pretty good too, works best with things like blocking out the sounds when you're flying on plane but still works nicely overall. The battery life is great, lasts me several days with noise canceling on, and best of all, they fit my rather large head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maple! Great choice! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Xm4 Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, adjustable bass, and in depth app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the positive review, BradM!

      We are so pleased to hear that you are enjoying the great sound quality and the adjustable bass features of your WH-1000XM4 headphones. It is great that you are also utilizing the in depth app to customize your listening experience!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony is back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and noise canceling rocks. Battery Life was superb on long flight. Bass and treble are very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmeBest, Thank you for the purchase. We're glad you like the bass and treble of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent incremental upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a excellent incremental upgrade from the previous XM3. The sound quality seems to be more balanced this time around and not as bass heavy has the XM3, but it's still not a flat sound like some reference headphones. The touch controls are better, but still iffy. Comfort wise, these feel the same as the XM3. I really like the build quality even though it's mostly textured plastic, but that makes them lightweight and the clamp force is perfect. The only downside to this entire line of sony headphones is that the depth of the earcups need to be increased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Indian94,

      We're glad that upgrading to the WH1000XM4 headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the earcup size is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the hype!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the short time I've owned these headphones, they've been incredible in both sound and battery life. Music is crystal clear and the EQ is top notch. I can also wear them comfortably for hours on end (as I do while working) while never needing to recharge them for a solid two days. If I had any complaints, it's the weird touch-based controls on the side of the ear cups that don't quite make logical sense when resting your hand against your head. It works, but I feel it's a little too sensitive if your fingers brush the ears. Nevertheless, it's absolutely worth the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Venjix,

      Good to know that you like the comfort, battery life, and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Treat Yo Self

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are truly worth the cost. I was very hesitant them because they are so expensive but after having them for about a month I have no regrets. Their is a weight room next door to my office that is in heavy use for the last hour of my day and these cancel out all the racket coming in and let me keep my focus. They are very comfortable and have a great depth of sound. They are easy to set up and integrate well with your notifications. The battery lasts a long time too. If you are on the fence about these I hope this gives you the push to get them. You wont regret it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for the gym. These are very comfortable to wear for long periods of time. I was worried they would get ruined by the sweat but I make sure to dry them after every workout and I added a couple of silica bags to keep them dry after each use. They have a great sound and excellent sound quality. The battery last for a very very long time as well. Ever since I bought them back in February of 2022 I’ve only charge them 3 times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, Thank you for the awesome review! We're glad you like the comfortable fit, excellent sound quality, and long battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Best Headphones for Music Lovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love music and prefer the highest quality sound possible, then the XM4 is the best set of headphones hands-down! The clarity of the bass, mids, and highs makes these the top performing headphones all-around. The XM4s sound great out of the box, and you further enhance your experience with custom EQ. The bass is very punchy for basshead lovers, or if you're like me, you can turn up your mids and highs and hear all the instruments that usually get faded and lost. I have my EQ settings pretty balanced, where my lows and bass sit around a 4, while my mids and highs sit at 8 (10 being the max). These are by far the best sounding headphones I’ve ever heard, and I’ve tried a lot. None of the previous ones can even compare. The companion app comes with a bunch of settings and features to help enhance the XM4s like adjusting your EQ settings of course. It also provides features such as fit testing for 360 reality audio and ANC/ ambient sound control. One of my favorite features is the Adaptive Sound Control. It’s able to detect where you are, and depending on how you have your settings, it will auto-enable ANC or ambient sound. For example, if I’m at work, the headphones will automatically enable ambient sound so i can still listen to my music while also being aware of the chatter of my coworkers around me. If I’m at home, i can fully immerse myself in my music thanks to my headphones auto-enabling active noise cancelling. Another neat feature i love is the headphones can detect if your’e speaking, and will automatically pause your music and go into ambient sound mode to allow you to converse. Then after you've stopped speaking, it will resume your music in whatever previous mode you had it set to. And of course you can always turn all these features off if you wont be utilizing them. Overall, I’m really impressed with these headphones. I’m upset i didn't try them out sooner. It’s definitely worth the price. It looks good, travels well, has a ton of features, and most importantly, sounds great! 10/10 for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amosvane,

      You made the right choice! We're thrilled that you are enjoying the sound quality, dedicated app (Sony Headphones Connect), Adaptive Sound Control, and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Still great after 5 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Even though its the oldest in the current xm line, it still holds up. The signature Sony sound is alive and well in the xm4. Where the xm5 and xm6 have a brighter neutral sound, the xm4 has that rich warmer more rounded bass thats easier on the ears, but if you want more seperation in the mids and treble, id look to the xm5 and 6. The ANC still holds up to everyday use but isnt as robust as the xm6. You can still hear muted higher pitched sounds and voices but once the start playing a song, it covers up those voices. Its also extemely comfortable as consumer cans with it being light weight and having the headband sit more comfortably on the top of your head with an nice even seal around your ears. The app is well made for it and i recomend getting it. It can have some connectivity issues since pushes sound quality aggresively (LDAC). You can set connecticity priority in the app over sound quality and itll fix the issue. On most phones, it shouldnt be too much of a problem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed review, MichaelK!

      It’s great to hear that you’re enjoying the "signature Sony sound" and find the warmer, richer bass profile so comfortable for long listening sessions. Your tips regarding the Sony | Headphones Connect app and managing LDAC connectivity are incredibly helpful for the community! It’s wonderful to know that even with the newer generations out, the XM4 still holds its own as an excellent value.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Vary good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a vary good par of headsets and are vary comfortable to wear for a long period of time. The build quality is great and the touch input works well. I would recommend getting these if they fit your budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua123, that's great! We are glad that you like the comfort, build quality, and touch controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best noise cancellation and battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is incredible. Superior to any earbud style headphones with noise canceling, including my AirPod pros which I was using previously. The battery lasts all day which is important to me since I use them for pc gaming and watching videos for long periods. They are very comfortable and surprisingly light on your head. Yes, they are pricey, and I was hesitant to buy until I saw they were on sale. But now that I’ve been using them regularly I can be confident in purchasing future models at full price if need be.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rrmm, Great! We're pleased to hear that you like the noise canceling feature, battery life, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    If you’re thinking about it, just buy it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loveeeeee! They’re super comfy on the ears especially and piercing friendly as well! Sound quality is great and I love that you can skip/pause as well as adjust the volume without having to use your phone! Also if you’re one who forget to charge your headphones you can easily get a few hours of use with just a couple minutes of charge!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saki,

      That's awesome! We're glad to hear that you love the comfortable design, sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Excellent ANC, but Ambient mode could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's a great product. I'm not a huge music person, but i still can appreciate the audio improvements over my Pixel buds pro. The ANC is excellent, but the ambient mode could be better. It still works and is perfectly usable, but found it slightly worse than my Pixel buds pro and no where as good as the Airpods pro, which is $100 cheaper. But other than that, it's very comfortable to wear and then battery life is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chai,
      Thank you for your feedback and we are pleased to hear your satisfaction on the audio quality and excellent ANC of our WH1000XM4. We're also glad that you like the comfortability and battery life of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good ANC headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence about spending a lot on a pair of headphones, but I have to say I continue to be more and more impressed by these headphones. The noise cancelling is outstanding, they are very comfortable, and the sound great. I really like the bass response. It’s strong without being muddy or overwhelming the rest of the music. It’s also great that they have several eq modes to help find a sound that suits you. Finally, the ability to connect to two Bluetooth devices is very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, You've made an excellent choice! We're glad you like the excellent noise canceling feature, comfortable fit, great sound quality, bass response, multiple sound mode options, and multipoint connection feature of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Worth the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality, extremely comfortable, battety life is among the best, and the noise cancelling is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodiM, Awesome! We're delighted to hear that you're enjoying the wonderful sound quality, comfortable fit, long-lasting battery, and exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Superior Silence and Incredible Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Review I couldn't be happier with these headphones! They have completely transformed my daily commute and work-from-home setup. Here is why they deserve a full 5 stars: • Top-Tier Noise Canceling: The active noise cancellation is world-class; it blocks out everything from engine hums to office chatter perfectly. • All-Day Comfort: The ear cups are incredibly soft and the headband is light enough that I can wear them for hours without any discomfort. • Crystal Clear Audio: The sound profile is rich and detailed, with deep bass that doesn't overwhelm the vocals. • Long Battery Life: I rarely have to worry about charging them, and the quick-charge feature is a lifesaver when I'm in a rush. Overall Rating: Excellent — These are a must-have for anyone who values high-fidelity sound and peace and quiet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmoirD,

      We are thrilled to hear that the WH-1000XM4 has transformed your daily commute and workspace! It is wonderful to know that the noise cancellation and long-lasting comfort are providing the perfect quiet environment for your music.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    NO Ear compression

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cover the ears, and there is no pressing on the ear. The noise cancellation is great, along with the overall sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelC,

      That is excellent feedback! We are delighted that the comfort and superior sound quality, especially the great noise cancellation, of your WH-1000XM4 headphones are meeting your expectations.

      Thanks for choosing Sony.
      Best regards,
      Eliab sony-global

  • Best Buy Employee

    Rated 4 out of 5 stars

    Pretty decent

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall it had really good noise cancellation but the sound quaity could be better. really good comfort and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Solomon, thank you for sharing your experience with the WH1000XM4. We are delighted to hear you're enjoying the noise cancellation function and their comfortable design –remember to use the Sound Connect App to customize the audio settings and take the sound to the next level! Thank you for choosing Sony! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound, quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user904934,

      That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US