Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Needed for quality sound and good base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!
-David
Great sound and long battery life
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound and an adjustable EQ. The noise cancellation is the best I’ve heard. The headphones are comfortable as well, though the top of my head is sensitive so I do find myself needing to adjust where headband sits on my head periodically if I wear the headphones for several hours at a time, but probably less so than other similar headphones due to these being very light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer987654321, we're glad that you like the noise canceling feature and sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Controls sensitivity a concern but not enough to change rating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're truly heartened to learn that you're enjoying your Sony headphones—thank you so much for sharing your generous 5-star rating! It's fantastic to know the sound quality and battery life are delivering such a rewarding experience for you. We appreciate your honest note about the controls’ sensitivity, and value your feedback as it helps us continue to refine every detail.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Best pair of headphones you can buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality sound I've heard from a headphone set, easy to use, noise canceling works great, it's comfortable to your ear and battery last for hours I would recommend it to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jesus,
Thanks for the feedback and for the recommendation! We're glad that you are pleased with the audio quality, comfortability, long battery life and with the superb noise canceling caapbility of our XM4. Enjoy and thank you for choosing Sony! - Marco
Just the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it's been years since I've had a headphone upgrade and my biggest complaints about my previous device were that it was too heavy and the noise cancelling was uncomfortable. Both issues are virtually non-existent here. These are super super light and comfortable and the noise cancelling doesn't have that weird suction feeling some headphones have. Honestly for the price these are the best headphones money can buy.
I would recommend this to a friendAmazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a bit now and they're absolutely fantastic. The Audio quality is fantastic. You'll be surprised at how amazing music sounds and you just want to listen to every song you know so you can see how it sounds now. It is super comfortable, has a good battery life, and comes with a great case. My only complaint would be the build quality as it feels a bit cheap
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wolverium,
Fabulous! We are extremely pleased to hear you are satisfied with the incredible sound quality, comfortable fit design, long-lasting battery life, stylish carrying case, and overall performance of these headphones. We greatly appreciate your feedback with the build quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
A no for gamers, but overall good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s an issue with these headphones that I can’t let slide, the Bluetooth 2-way audio sucks. If you like talking to your friends while gaming, the game will sound terrible. 99c earphones sound better than that. This is the same issue my $25 headset has, I did not expect this same one to arise in $300+ headphones. I’ve heard Bluetooth audio can be pretty bad in general, but I was hoping for it to be better. I wish I was aware of this issue before purchasing. Besides that, these are comfortable for people who have glasses, noise canceling is good, and the sound is great, battery lasts long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reila,
We're glad that you like the comfort, battery life, and noise canceling function of the headphones. Your feedback is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. They are great at noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCDC,
We are thrilled to hear that you are enjoying the WH-1000XM4 headphones! It is also great to know you find them very comfortable for extended listening sessions, and we're especially pleased that you think the noise cancelling performance is fantastic.
Thank you for the five-star review and for trusting Sony!
Regards,
Dominick
Not bad but pricey
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product. I ended up returning simply because I don't think they are worth the money. Full price 300 on sale 250. Its a lot for a product i wont use every day and a product that has a lot of reviews complaining about the hinges breaking and sony not doing anything for their costumers. I bought the xm4 and the xb910n together and honestly the xm4 are better. The anc is a bit better. The sound is more balanced and they have speak to chat and a sensor that pauses the music whe you take them off. The xb910n are missing these features. And they are not as balanced soundwise like the xm4. But. I paid 120 dollars (sale price) for the xb910n vs 250 to 300. I couldn't justify the price and the anc on the xb910n is not bad. The sound is good once you play with the EQ a bit, the battery life is better than the xm4s and the codecs supported by the xb910n are exactly the same as the xm4 so hi res audio is possible to be listened to on both. I am a musician so i care how well music sounds. But i dont consider myself an audiophile. I hope this is helpful. I enjoy tech but i tend to be a little frugal and i also dont find important if someone notices if im wearing a 250 dollars headphones or 150 dollar headphones as long as i get what im looking for. Thanks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Admecastillo,
Thank you for sharing your honest review/feedback with our WH1000XM4. We truly appreciate this. While we're glad that you appreciate the audio quality and capabilities of our XM4 and XB910N, we regret to hear that you had to return the item. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We hope you still consider Sony in your future purchase! - Marco
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones after eight months of use. Easy to pair, great sound, supremely comfortable even with my glasses (this frames though). If something happened to mine I'd buy another pair, no questions. I use them with a variety of devices (iPhone, MacBook, Sony X900H TV, Switch) and appreciate that they include the option to run a wired cable. Battery life is strong, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi squidge,
Amazing! We greatly appreciate your enjoyment with the WH1000XM4 headphones. We're glad it suits your needs and expectations. Nice to know your like the easy connection, amazing sound quality, comfort and long battery life of the unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks you for choosing Sony! - Kris
Great Headphones only one downside for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to both my laptop and phone at the same time. The noise cancelling is fantastic. Music quality is great. The comfortability is great too. I can wear this for a good 4 hours or so and not be uncomfortable. Like most headphones they do get warm so you do have to take them off get a breather. The battery life is fantastic. The only downside I have is when connected by wire, the headphones do have their bluetooth connection turned off. So if you are connected to a xbox controller you can't connect to your phone over bluetooth. But other then that they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kosta,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the wired function is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good but do be aware of these things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is phenominal, battery life is criminally good, and honestly they’re just nice to wear! My only complaints are: 1) That the actual durability is questionable… The adjustment arms feel super flimsy which is horrifiying considering these things cost 300 bucks. Everytime I fold them or extend them I feel like they’re gonna break. 2) The noise cancelling also isn’t the geeatest. Some of the features sound cool like when you walk the actual passthrough changes, but its super buggy if you’re working out or doing other tasks. A lot of things also just go straight through it so I often wonder if I even have noise cancelling on at all! Not good. It can be fixed with better software… hopefully they add it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JollyRanch,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, battery life, and comfort of the headphones. Your feedback about the design and noise canceling function is greatly appreciated.
These headphones are made with premium materials. Rest assured that they are durable.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Sound Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. With the “Sony | Sound Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. Disable Speak-to-Chat, and check whether the situation has improved. Make sure that the software version of the headphones is up-to-date for optimum performance.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Best and Worst All in One Pair of Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write reviews, but the experience I've had with these warrant writing a review. Buyer beware. Pros: (when they work): Unmatched noise cancellation Decent call quality Most comfortable pair of headphones I've worn. I often use them 10 - 12 hours a day in the office. Great app and features Really good sounding with music, with customizations through the EQ. If you have a device that supports LDAC, higher quality wireless audio Great battery life Cons: Quality, Quality, Quality! It took three pairs of headphones initially before I got one that worked correctly (the first two pairs failed within the 30 day return window). My 3rd pair has recently developed a nasty bug that requires a warranty replacement. That's 4 pairs of headphones *in one year* I work in an open office plan, and these are my go-to headphones for comfort, noise cancellation and making calls. If they weren't soooo good when they work, I would have abandoned these long ago. Prior to owning these, I used the Sony WH-1000xm3 headphones for almost two years. That entire time I didn't have any issues, and they were still in great shape after 2 years. I wish Sony could figure out the quality issue on these. When they work, they are the greatest wireless headphones I've every used. However, when they glitch they aren't using even if they were provided at no cost. It's the Best and Worst experience all in a single pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobotHarris, we're glad you like the noise canceling feature, comfort, and sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better issue you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Use them everyday, genuinely block out all noise even in large crowds. The base is amazing. Lots of ways to customize the sound just the way you like it. Also very comfortable! Overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaraJ, We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony and for the 5-star rating! -Carl
Comfortable, Lightweight, Long Battery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, Lightweight, Long Battery, Awesome Noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techexplorer, Glad to hear that you are happy with the battery life, comfort and noise canceling of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a big fan of the Beats Headphones and Bose Sound Link series. I own both of them: beats on-ear and Bose around-the-ear headphones. My ears feel a lot more comfortable with the over-the-ear style headphone. I was looking for a new headphone option when I found the Sony WH1000XM4 series. I was instantly captured! The sound is incredible! The noise-canceling feature is perfect, in my opinion. The app you use with this headphone is something else, and so many settings can be used to tweak your sound. I wanted to use these headphones while walking and hiking, but I would not recommend them if you are a person who sweats. The headphone does not like moisture. The instructions that come with the headphones go deeper into the subject. I did it anyway. I will not do it again. I am very satisfied and pleased with my purchase. This is one happy customer!! I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpeckCase,
That's very nice to hear! We're glad that you're enjoying the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great buy, great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy, such great sound. I love how easy they were to pair and use immediately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherP,
We are thrilled to hear how much you are enjoying the comfort, sound quality, and seamless usability of your WH-1000XM4 headphones! We specifically engineered the earcups for all-day wear and designed the quick pairing feature to get you immersed in your music immediately.
Thanks for choosing Sony.
Best regards,
Eliab
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing— it helps me lock in when working out or studying and I love how portable it is as well! My fav thing is that it’s batter life lasts so long I don’t have to charge it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnnieL,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 has made such a positive difference for you! Knowing that the sound quality helps you lock in during workouts or study sessions means a lot to us, as we're always striving to enhance those moments of focus and enjoyment. We're also delighted that you're enjoying the portable and convenient design of our headphones! It's great to hear that the long battery life is providing you with more freedom.
Best regards,
-Fred
Great sounding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding and light weight. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Utnascarnut,
Awesome! We're thrilled that you like the sound quality, design, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for travel and workout and they feel amazing and sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello maddicon,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM4 headphones have enhanced both your travel and workout experiences. It’s wonderful to know that they provide you with comfort and exceptional sound quality during your activities. Your positive feedback motivates us to continue delivering products that support your lifestyle seamlessly. Thank you for sharing your experience!
Best regards,
-Fred