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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12458 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 12,458 reviews
  • Rated 5 out of 5 stars

    My preferred headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones is fantastic. The sound canceling is also really great, it blocks out the vast majority of outside noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron,

      We are thrilled to hear that you are enjoying the fantastic sound quality and powerful noise cancellation of your WH-1000XM4 headphones! It is great to know that the Dual Noise Sensor technology and our HD Noise Cancelling Processor QN1 are effectively blocking out the world so you can focus on your music.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. The sound quiz gray The equalizer is good especially when you put ANC on. You can't hear anything around you dead quiet would recommend for anyone who loves music or watching movies at home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaneDiesner Great! We're pleased to hear that you're enjoying the sound quality and noise canceling. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are excellent overall. The noise canceling is top-tier and works extremely well in noisy environments like cars, planes, or public spaces. Sound quality is rich and clear, with strong bass that can be adjusted in the app. They’re also very comfortable for long listening sessions. On the downside, the touch controls can be a bit too sensitive at times, and switching between devices isn’t always perfectly smooth. They’re also on the expensive side, though the performance mostly justifies the price. Overall, the XM4s are a great choice if you want premium noise canceling, comfort, and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KhoaH,

      Thank you for choosing Sony!

      We’re delighted to hear that you value the premium noise cancellation, rich sound quality, and comfort of the Sony WH-1000XM4 headphones. Your thoughtful feedback truly captures what makes these headphones exceptional for busy environments and extended listening sessions.

      We apologize for any inconvenience caused by the occasional sensitivity of the touch controls and the device-switching experience. We also appreciate your understanding regarding the premium pricing. Your insights are invaluable in helping us enhance both performance and user experience.

      To optimize the touch controls, please ensure you’re operating within the sensor’s range and using the touch sensor panel as intended. Regarding device switching, the headphones support multipoint connection, allowing simultaneous connection to two devices. If you encounter any issues, please consult the troubleshooting steps available here:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204612

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products, was not disappointed with the surround sounds and great bass! Fit my head and very versatile with my apple products. Greats with zoning outside noise in airports, busses or college campus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Eddis! We're glad that you are impressed with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    40mm drivers still here, unlike on the XM5s (30mm)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll keep this simple. Sony shrunk the drivers on the new XM5s to 30mm. These XM4s are 40mm and if you prefer punchier and fuller bass I'd stick to the XM4s. Battery life, comfort and sound are amazing here. I don't see much reason to "upgrade" to the new XM5s? ANC performance is stellar. You can find third party ear cups too. That's a major contributing factor for me when buying premium headphones. If I can easily replace the ear cups. XM5s are not worth the upgrade. These XM4s are still an amazing value, especially when they go on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi roadie, Thank you for the excellent review! We're glad you like punchy and fuller bass, long-lasting battery life, comfortable fit, amazing sound quality, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    If only it could cancel airplane engine noise!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay here is the real deal. It's an excellent set for around the house, making phone calls it's comfortable as can be but when it's tested against the Bose 700 on a real airplane it's not the device you're going to want for air travel! But I actually prefer it around the house because it's so darn comfortable! I walked into return it but I realized I really like it for home phone calls and just walking around the house using it with the phone, tv, computer. Sound quality is excellent I can see why there's so much hype about it. Noise cancellation for walk around the block and to function around the house is perfect! And it's actually really great in traffic. Where it's not great is on an airplane. That's it I'm going to give it five stars with the caveat that noise cancellation on an airplane could be much much better! It's actually superb for phone conversations picks up right away and everyone says it's super clear and the reception is super clear. So, yes, five stars because if you're not flying it's definitely five stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TakeACall, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Comfortable fit. Lightweight. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZackaryL,

      We're excited to hear that your Sony headphones have impressed you with their amazing quality, comfortable fit, and lightweight design. Thank you for the fantastic 5-star rating—it's wonderful to know you feel they're worth every penny. The exceptional clarity and thoughtful ergonomic features in this model are designed to make each listening experience truly enjoyable.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, I’m very glad it cancels out noise perfectly. They’re extremely comfortable and don’t hurt my ears or head. Battery lasts me a few days and I use these headphones almost all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rachelc,

      That's fantastic! We are so happy to know your satisfaction with the incredible sound quality, industry-leading noise canceling feature, very comfortable & stylish design, and long-lasting battery life of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    GREAT noise cancellation in loud environments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are worth it! I started off with the regular AirPods, then got the AirPods Pro. The AirPods Pro have a good noise cancelling for everyday use but these Sony’s are impressive! The noise cancellation is the best I have ever used. I have an auto detailing business and always use them when I am working. They do a really good job at noise cancellation, my gas pressure washer, vacuum etc are very loud. These headphones do wonders when it comes canceling all that noise. If these can handle my loud working environment I’m sure it they can handle whatever type of environment you are in. I have seen the decibels get up to 100 according to my Apple Watch and these headphones make the noise very tolerable. I can still hear my machines working but at maybe 20% of the actual noise they make. The battery life is great! I got these on sale for 279. I have seen that sale happen often. They are worth the price! The Sony app is also easy to use and you can have these headphones paired with 2 devices. The controls on the side of headphones are easy to use and took me a bit to get used to since its a swipe motion instead of a clicks (airpods).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan, Awesome! Thank you for upgrading to your new Sony headphones. We're glad to hear you feel that the WH1000XM4 is worth its price and good to know you're enjoying the industry-leading noise canceling feature, long-lasting battery life, intuitive app, user-friendly side controls, and the multipoint connection feature of the unit.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Absolutely Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I have had to date! Would recommend. They come with a case and have excellent battery life. You can connect 2 devices to them simultaneously. Very light weight and comfortable to wear for extended periods of time. Noise cancelling is some of the best and the app offers tons of customization options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan, Good to know that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones for the gym!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bose quite-comforts died out on me. I took advantage of the recent sale for these and loves them. The noise cancelling feature is top notch and fits perfectly with no movement during squats and bench presses at the gym. Overall love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claude,

      That is excellent news! We are delighted that you took advantage of the sale and are thoroughly enjoying your WH-1000XM4 headphones. It's fantastic to hear that the noise-cancelling is top-notch and that they fit perfectly and stay secure even through your squats and bench presses at the gym!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Phenomenal

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own a pair in black but wanted another pair that looks nice cause i work out with my black pair. Insane sound, battery life is crazy. I rollerblade with these on and the noise cancelling blocks out the wind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiophile,

      Amazing! We're glad that you like the color, sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony MX4 Headset Review: Immersive Sound Experienc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony MX4 headset delivers exceptional sound quality with deep bass and clear highs. Its noise-canceling feature ensures an immersive listening experience, while the comfortable design makes it perfect for long sessions. With long battery life and intuitive controls, it's a top choice for audio enthusiasts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingd, we appreciate your awesome review. We hope you are enjoying your new headphones! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Rated 5 out of 5 stars

    perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned in perfect conditions. Love the color not too bright but not too dark. Amazing sound quality. As someone who likes to still be aware of her surroundings at times, the ambience sound does an amazing job and so does the noise canceling. One of the best noise canceling headphones I had ever used, it covers my ears completely, not allowing any other sound to interfere. They are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaP,

      Thank you for the wonderful and detailed review! We're so happy to hear that your WH-1000XM4 headphones arrived in perfect condition and that you love the color and amazing sound quality. It's fantastic to know that both the noise-cancelling and ambient sound features are meeting your needs so perfectly.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Worth it but there are even options around!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound so good. Honestly the momentum 4’s have just a little bit more bass but these ones sound clearer on every aspect. For sale around black friday I got them for around $229 I believe which is a STEAL. I would invest in these honestly unless you have the money to get the XM5’s. Another cool thing about these is that they fold unlike the XM5’s. If you want a good pair of headphones I would go with these. You won’t be disappointed with the sound and bass. Also for more bass make sure you customize the equalizer on the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI JRos, Thanks for your feedback and we are glad that you like your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Stamp of Approval!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not recommend these headphones enough! They check off everything you will ever need. Great noise cancelling, comfort, CRISP AUDIO QUALITY, build & battery life. I work in the media industry as a video editor and when I'm not using studio headphones these are my go to for everyday usage. Video editor stamp of approval/

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality Headphone that are versatile and comfortable. I use these headphones for when I play my PS5 because it comes with a aux cord. Not a lot of high quality headphones still have aux ports on their products, and I love that Sony still does. The sony app also does a good job of helping you EQ your sound, which beats JBL's app in terms of quality and function. I would suggest spending the money to get these headphones because they will last a long time. Sony makes great listening products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerE, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4 paired with your gaming console! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent sound and battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noice cancellation. After multiple use battery still above 80%. Stays well on ear, even running/jogging. Highly recommend. Sony best choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, AJ843!
      Thank you for your recommendation! We're truly happy to hear your satisfaction with the audio quality, noise canceling feature and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Head Phone Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and light weight. They dont get too loud but with the sound quality they provide you do not need them too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaM, Perfect! Good to know you like the super comfortable fit, lightweight design, and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Peoduct

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Gift for my son, I got this for his birthday and he was very happy, the sound is amazing, portable, lightweight, one important think is very comfortable, Of you want something special This is it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LNA1968, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US