Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OH MY GOD. The music sounds soooo amazing. Listening to Washed Out makes me feel like I'm gravitating lol. These headphones are great. The main reason I bought these headphones is so I can connect to two devices. Connecting to 2 devices are a blessing because I'm on my laptop and phone all day and switching between the two without disconnecting on either is awesome. On my galaxy buds, I don't have to disconnect but I have to click on the Bluetooth on both devices to switch. With these, I don't have to. I'm using the free trial on Tidal and I listened to music with the 360 spatial audio. It sounded ok, but it's not that special to me. I still download my music (not tedious at all lol) so I will continue to use the app my music on and use Tidal until the trial runs out. The Tidal HIFI music doesn't have enough bass for me tbh. The touch controls are great. My only complaint is that I wish they were on both the left and right side. Maybe I just got spoiled with my Galaxy Buds or something, but for now just having touch controls on one side is kinda annoying. Long story short, these headphones are AMAZING and I'm glad I bought these while they were on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maya, Wow! Thank you for this amazing review! We're very pleased to hear you like the sound quality, multipoint feature to switch between your laptop and phone, 360 spatial audio, great touch control function, and overall features of your headphones. We appreciate your feedback about not having the controls on both sides. We take into consideration all feedback to improve the performance and quality of our products.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
XM4 are still great noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So - this model - the XM4 - was debuted in 2018. I have these. My two older children have them. This is the second set I have bought for my daughter. She - literally - wore the first pair to death (24 /7 - 7 days a week.) and they fell apart after 3 years. Unless you're a teenage girl, they will probably last you even longer. These are still probably one of the best pairs of noise cancelling headphones on the market and, these days, you can often get them on sale for much cheaper than Sony's current generation leader WHXM5s. I have enjoyed my own XM4s so much that I have seen no reason to upgrade - and probably won't - until my pair finally kicks the bucket. Unless you need to have the most current shiny - these remain a great choice in HQ NC headphones.
I would recommend this to a friendExcellent headphones, defaults notwithstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent pair of headphones. I was cautious about wireless headphones after using Audio-Technica M50Xs for about five years, but the sound quality with these headphones is almost indistinguishable from a wired connection. I was not a fan of the out-of-box sound setup, but the equalizer is very user-friendly and allowed me to quickly find the right balance for me. I strongly encourage anyone who uses these headphones to immediately go to the equalizer in the app, since the default sound setup is a little hollow and wet. The headphones have excellent battery life and hold a charge quite well; I use them for several hours a day and only need to charge once a week. The noise cancelling effect makes me a little dizzy so I appreciate the option to turn it down. I also appreciate that the effect turns off when the microphone detects that you are talking. My only real complaint, as before, with these headphones is that the defaults don't sound too great. The app offers wide customization, however, so it's not a big complaint at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
You made the right choice with the Sony WH1000XM4! We're glad that you were able to set it up to your specifications. Your feedback about the default settings is greatly appreciated.
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
Practical Luxury
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Compact traveling and easy pairing. Great on sale purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieD,
Thank you for sharing such a great review of the Sony - WH1000XM4! We couldn't be happier to hear you're enjoying the combination of premium sound, all-day comfort, and convenient features like seamless pairing and foldable portability. It's wonderful to know the headphones have brought both practicality and luxury to your listening experience—especially as a travel companion. We truly appreciate your feedback and hope you continue to enjoy your music wherever you go!
Thank you for choosing Sony!
Best regards,
Dominick
Excellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. At the time of purchase I could have bought the XM5's but still chose the MX4. The MX5's felt better on my head but I think I was hearing better bass in the MX4's and I'm more into the bass side. I just liked the sound from the 4's better than the 5's and I have the 100 Daily Listener Badge too that the app tracks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenC, You've made an excellent choice! We're glad you like the amazing bass response and overall sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Bought my Son a pair for MY birthday...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy owner of the WH-1000XM3 (and the WF-1000XM3 Earbuds). Best wireless headphones I have ever owned. I am sensitive to the "pressure" effect that some noise cancelling headphones can create - not a problem with the XMx's - and the sound is great! My Son hijacked my XM3s, so for MY birthday I bought HIM the XM4s, so I could have mine back - opting to keep the XM3s for myself due to the slightly longer reported battery life (I frequently travel internationally, and nothing sucks more than your headphones running out of charge mid flight!). My Son indicated equivalence of the XM3 & XM4 in most every way, with the XM4 seeing improvements in spatial imaging and bandwidth separation. He is also a fan of the sensors inside the ear cups that detect if you are wearing them or not, to extend battery life. Though I never experience any issues with the Bluetooth 4 in the XM3s, the XM4s are Bluetooth 5. Newer = better, right? (Side note - I had an issue with my WF-1000XM3 earbuds. Called Sony and they had me ship them back to them. 3 days later I had a brand new pair. Great Customer Support!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swardan, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the Headphones! The WH1000XM4 is an awesome gift! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Highly Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using them paired with a bedroom Samsung television, and I just love them. The sound is crystal clear and they are so comfortable that I've fallen asleep wearing them. The battery life is amazing - I use them every night and only charge them once in two weeks. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minderbinder, Awesome! we are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Quality and Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Comfortable fit. Love that you can charge it with the android charger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TyeshaH,
Thank you for choosing Sony!
It makes us really happy to hear that you love the sound quality and comfortable fit of your WH-1000XM4 headphones. We're also glad to hear that you appreciate the convenience of charging them with a standard Android charger. Thank you for sharing your feedback with us!
Best regards,
-Fred
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are seriously amazing! Super comfy even after hours of wear, and the sound quality is crystal clear. You can really hear all the details in the music. Totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smoothie,
We're so happy to hear you're loving the XM4 headphones! Their comfort, sound quality and amazing batterie life make them perfect for all situations, we appreciate you taking the time to share your experience. Thanks for choosing Sony.
-Aldair
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise reduction and sound quality. Very comfortable on our flight from California to Hawaii and back. Barely dented the power reserve according to the excellent app. designed for use with these headphones. A bit tricky getting them back in the case, but that's about it for the criticism.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyBobRonson, We're delighted to hear you are enjoying the exceptional sound quality and noise canceling feature of our industry-leading noise canceling headphones, WH-1000XM4. It's also good to know you're comfortable using them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
Good sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Good noise cancelation and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NICHOLASD,
Thank you for choosing Sony!
We're delighted to hear that your WH‑1000XM4 headphones deliver very good performance, with strong noise cancellation and battery life. Your positive note means a lot—enjoy many more great listening sessions ahead.
Best regards,
-Fred
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Believe the hype!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I've used so far. The NC and the 360 audio is really impressive at this price point. I like the build quality a lot better than the Bose. I rarely have to worry about charging. Highly recommend. Also the case is perfect for travel. This is my second pair. First one got stolen :(
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, Levi. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000X4 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall performance of your headphones are greatly appreciated. Glad to know you like the build quality and included carrying case. Thank you for your purchase and for choosing Sony! -Jess
I Love These Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never go back to Beats headphones. These are the most sturdy set I have ever owned. I love the noise canceling feature and the general fit over the ears. The color is fantasy too and it matches my Macbook!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TiannaB,
Thank you for your positive feedback on the WH1000XM4 headphones! We're delighted to hear that you find them sturdy and appreciate the noise-canceling feature along with the comfortable fit over your ears. We're also glad the color matches perfectly with your laptop. Enjoy your music experience!
Thank you for choosing Sony.
Best regards,
-Fred
Quality over loudness
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 stars. The crispy, smooth sounds controlled by the connection eq make these headphones great. Noise canceling could be a bit stronger, giving more volume. They lasted three days on full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shakescobar!
Thanks for the feedback! We are thrilled to hear you're enjoying the crispy, smooth sounds and connection EQ of your WH-1000XM4 headphones. We designed these features to give you precise control over your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
Best Headphone Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is amazing!! I bought this product while it was on a flash sale, and this was one of the best investments I have ever made. The headphones sit comfortably on your ears, the sound quality is smooth with a sturdy bass, and the noise cancellation is astonishing. The battery life is great too as it can last for almost 20 hours for me. I mainly use it for the gym, and I could go on without charging it for a whole week. With a built-in swiping feature, I am also able to skip through songs and hold down the headphone to muffle the music and listen to outside noise. I highly recommend this product to anyone looking to buy nice headphones for a decent price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunY,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling function, battery life, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible...I did upgrade from the XM2 version, and this one has better noise cancelling and a later version charging cable. It is a little lighter on my head, so I don't feel it at all. The bass response is much better too, doesn't distort so fast like the other one did. I'm a fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow,
Awesome! Thank you for an amazing review. This is a great choice of an upgrade. We're glad to know that you are enjoying the comfort, noise canceling feature, bass sound and charging cable with your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Relatively Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are great. Sometimes the sound starts to skip like a scratched CD regardless of the device it's paired with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
We're pleased to learn that you rated your Sony headphones 4 stars! It's fantastic to know the sound quality and battery life impressed you, as these are key strengths of your Sony WH-1000XM4 headphones. We appreciate you sharing about the occasional audio skipping, and your feedback is invaluable for continuous improvement. We would definitely recommend checking for any firmware update on the Sony Sound Connect app, as sometimes minor bugs can be fixed by updating the software of the unit.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Super light and comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most important plus for me is that these headphones are super comfortable. Some people say it is all plastic and not as premium as some other offers on the market, but it makes them very light and extremely comfortable for longer wear. The sound is great as well. Ideal headphones for WFH
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vdoc, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfortability, excellent sound quality, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
They’re everything I wanted and more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much!! I get overstimulated a lot and I really wanted a pair of headphones that had noise cancelling (I have a pair of AirPods but I feel like they don’t do much) and these are perfect. I wear them everyday, at home and at work and sometimes to sleep (they do stay on!) and they’re super comfortable. 10/10. I would buy another pair for sure.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kait,
We're so glad to hear that our WH-1000XM4 headphones are helping you so much with overstimulation. Hearing that they're a perfect fit for your daily life, from home and work to even for sleep, is what we strive for. We truly appreciate you taking the time to share your 10/10 experience. Thanks for choosing Sony.
Best regards,
Eliab