The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 12,368 reviews
Rated 5 out of 5 stars
Noise Cancelation a plus!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Performed better than expected. Noise cancelation was the best I have experienced. I was on a 4 hour flight, on a plane with a loud engine. I selected NC on.. and I heard little.to no engine! When I turned the NC off.. i hard the loud, irritating engine noise everyone else was hearing. NC on.. music heard clearly, and I slept like a baby!
It brings us great joy to hear that you had such a wonderful experience with the WH1000XM4! We're thrilled that the noise cancellation exceeded your expectations, especially during your long flight. It's fantastic to know that our headphones allowed you to enjoy your music clearly and get some restful sleep despite the loud engine noise. Thank you for sharing your feedback, and we hope you continue to enjoy your headphones on many more journeys!
Best regards, -Fred
Rated 4 out of 5 stars
Not for me.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Audio quality was solid overall, but not a fan of the ANC. I traded these in for some Sennheiser 560s and I’ve been enjoying those a lot more. Could see these having a place for travel but not great for daily listening imo.
We regret that the Active Noise Cancellation (ANC) on the WH-1000XM4 did not fully align with your daily use preferences, despite the excellent audio quality.
Please rest assured that your feedback regarding the ANC has been carefully documented and promptly forwarded to the Sony team. Such insights are essential for driving continuous improvements.
Thank you once again for taking the time to share your experience.
Best regards, -Fred
Rated 5 out of 5 stars
Xm4’s are nice :)
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
fantastic set of headphones that has lasted the test of time. the anc on this pair is excellent and for sound quality some might say its a bit too bassy but, i’d say for the average consumer its a great out of the box response and comes with its own app to customize in eq.good investment that will last you years.
That's truly fantastic to hear! We're thrilled your Sony WH-1000XM4 headphones have stood the test of time and continue to impress you.
Your feedback perfectly captures what makes the WH-1000XM4 such a beloved model: excellent Active Noise Cancellation (ANC) that truly performs, and a sound profile that delivers a great "out of the box" experience for the average consumer. We're also glad you highlighted the Sony | Sound Connect app with its customizable EQ – that's precisely why we include it, to allow users to fine-tune the sound to their personal preference, whether they want to adjust the bass or any other frequency.
Thanks for choosing Sony, have a nice day! DiegoV
Rated 5 out of 5 stars
Love My Headphones!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve been wanting these headphones for years and i’m SO happy I got them! the noise canceling is great for me and I love how they fit too.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you want a pair of headphones that are versatile, comfortable, and deliver excellent noise cancellation + immersive sound for everyday listening — whether you travel, commute, work, study, or just unwind — the Sony WH-1000XM4 stands out as one of the best all-around wireless headphones you can buy. They strike a great balance between performance, features, comfort, and price, offering premium-level experience without overspending.
We're elated to hear that the Sony WH-1000XM4 headphones have become your go-to choice for versatile, comfortable, and immersive listening. Your thoughtful recognition of their balance between performance, features, and value truly means a lot to us. Thank you for sharing your experience and for trusting Sony to enhance your everyday moments.
Best regards, -Fred
Rated 5 out of 5 stars
Best Noise Cancelling Headphones
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are some of the best over the ear headphones I have ever purchased. Well worth the money. These noise cancelling works amazing and they are extremely comfortable. 5/5 would purchase again.
Hi JaimeE, We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable fit, and exceptional performance of your WH-1000XM4, especially considering its price. Thank you for choosing Sony! - Romeo
Rated 5 out of 5 stars
Don't wait no more to buy this amazing equipment!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Sony WH-1000XM4 headphones truly live up to their reputation as premium noise-canceling headphones. From the moment you put them on, the active noise cancelation (ANC) is remarkable, blocking out a wide range of background noise, from chatter to engine hum on flights. The sound quality is outstanding, delivering crisp highs, deep bass, and a balanced midrange, making them perfect for music lovers and audiophiles alike.
Setup is straightforward, especially with the Sony Headphones Connect app, which allows you to customize the sound profile, noise-canceling levels, and other features like adaptive sound control, which adjusts the ANC based on your environment. The headphones also support multiple codecs, including LDAC, ensuring high-quality audio streaming for compatible devices.
One standout feature is the multipoint Bluetooth connectivity, allowing seamless switching between two devices—a big plus for those juggling work calls and entertainment. Additionally, the "Speak-to-Chat" feature is clever, pausing audio when you start talking, though it can be overly sensitive and trigger unintentionally. Thankfully, this can be toggled off.
Comfort-wise, the WH-1000XM4s feel amazing for extended use, with plush ear cushions and a lightweight build that makes them barely noticeable during long listening sessions. The carrying case is thoughtfully designed—compact enough to fit easily in backpacks while still offering ample protection for the headphones. The battery life is impressive, offering up to 30 hours with ANC on and quick charging that provides several hours of use in just 10 minutes.
The built-in microphone is decent for calls but not stellar—it picks up your voice well in quiet environments but struggles slightly in noisy settings. Alexa and Google Assistant integration are convenient, though voice commands can sometimes feel a bit slower to respond.
Overall, the Sony WH-1000XM4 headphones are an excellent choice for those prioritizing top-tier noise cancelation, sound quality, and smart features. While there are minor areas for improvement, they remain one of the best options in their class. Highly recommended for frequent travelers, remote workers, or anyone looking to immerse themselves in high-quality audio.
Hi Alex, Thank you for sharing your positive experience with your Sony WH1000XM4! We're thrilled to hear you like the exceptional noise canceling feature, outstanding sound quality, ease of setup, especially with the Sony Headphones Connect app, seamless Bluetooth connectivity, comfortable fit, and overall features of these headphones. We appreciate your feedback about the call quality, Please make sure to download the latest firmware version of the headphones for optimal performance. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Comfort and Quality
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very high quality headphones, don't regret my purchase. Comes in 3 color options which are all pretty good. I really like the comfort of them and ability to wear them all day without any irritation.
I like the option of wire and wireless as well. Comes packaged nicely with a reusable case.
Thank you for the 5-star rating! We're happy to hear that you like the comfortable design and quality of the headphones. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Comfy and Great!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Honestly, I was skeptical at first because I've used airpods for a while now. But these take it up a level. They're extremely comfortable and they fit snug so they're not too tight(since other brands give you a headache if you wear them too long). For once it feels like you're actually getting what you pay for. Highly reccomend!
Hi JoseR, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Rated 4 out of 5 stars
great sound and battery life :D
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i love the color and the case is a good size. usb-c charging YAY. out of the box sound is good, i haven't touched the EQ. noise cancelling is great, sometimes i forget how loud noises really are when i take them off. battery life is great, i don't use them super often and i've charged them only once, they're still on 70% as of today. i can always count on them having charge. the only reason i give them a 4 star is because my ears get hot and a little sore after wearing them for multiple hours, just be weary of that.
Hi ratonsita, Thank you for sharing your review with us! We're glad to hear you love the color, case, USB type-C charging, good sound quality, noise cancellation, and long battery life of your WH1000XM4. We're sorry to hear your discomforts while wearing the headphones for multiple hours. We suggest to adjust the headband and the earpads properly than can help reduce discomforts. Also, try lowering the volume. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information if your ear hurts when wearing headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
In case you concerns or need assistance with the headphones, feel free to contact us by sending an email to [email protected] with the following: Name: Best Buy Username: Telephone Number: Model Number: Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
Rated 4 out of 5 stars
Great Headphones!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My old Beat headphones finally gave out on me, so it was time for an upgrade. I heard about these headphones being fabulous. They are pretty lightweight and comfortable. The sound quality is excellent. I wish the battery life were a little better, although not terrible. I did turn off the automatic power-off feature because it would turn off while I was using it, so maybe that's a big reason for the battery life. I will miss the seamless connectivity between my devices that Beats provided. The touchpad seems to be very sensitive, which can sometimes be annoying. Oh, and can we talk about how pretty these headphones are? I love the tan-grayish color. Overall I would recommend these headphones.
Thank you for the review! We're glad to hear that you like the lightweight, comfortable design, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Good
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It work amazing, super comfortable on the ears and the battery life is pretty good. I forgot to charge them one time and they still lasted me like a whole day when I used it. These also charge pretty quick for the battery life, overall it’s a good product for the price
Hi Nrkn, Thank you for the great review! We're very pleased to hear that it works amazing and you like the comfortable fit, excellent battery life, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Amazing quality
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First pair of actual real good quality headphones and can say these are amazing. Battery life is amazing that I don’t have to charge every day but rather now and then. Noise canceling is so good that when i take my headphones off i can hear everything and it makes me wanna put them back on. Would recommend for sure
Hi ChrisR, That's great! Congratulations on your first Sony Headphone! We are truly happy knowing that you are pleased with the overall quality like the battery life and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature. Thanks for choosing and for recommending Sony! - Marco
Rated 5 out of 5 stars
Sony WH-1000XM4’s
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Out the box these headphones are still amazing. Their ANC is very good for its price range and the sound quality is really great. Even though these may be a bit old they are still a very great pair of headphones. The app is perfect for making adjustments on ANC and EQ. The case is very sturdy as well. The headphones are light but comfortable, for some people the it could be to small but for average people it should work perfectly well. They also offer LDAC so you are bound to get great sound quality over Bluetooth. These headphones are perfect especially on a budget and I would recommend these.
Hi WERNERL! We are thrilled to hear your feedback on your WH-1000XM4 headphones! It means a lot to us that you took the time to share your positive experience.
It sounds like you're really appreciating the excellent Noise Canceling and the high-quality audio. Plus, the intuitive controls in the app make it super easy to customize your sound and listening environment and they're built to be lightweight for comfortable all-day listening.
Thanks so much for choosing Sony! Best regards, Estefany
Rated 4 out of 5 stars
Superior ANC, Lacking Bass, Minor bugs.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I went from the Skull Candy Crushers (BASS) to these because I didn't like some of the features of the SCC.
The GOOD.....
The ANC and Ambient sound on these headphones are amazing, best I've ever experienced.
I truly enjoy the comfortability of these headphones, and the Capacitive Touch Interface is very responsive and and takes immediate action. For example, changing to the next track happens in an instant.
The Bad....
However, the volume control only seems to increase incrementally and like like a slider feel. So it takes 10 swipes up to go from 0% volume to 100%.
The bass on these headphones are lacking, but the audio has a luxurious balance of mids/highs.
Sometimes the ANC or Ambient noise gets stuck and makes the sound quality on my Mac sound distant and not very clear.
The battery life doesn't really seem like 30 hours, but I haven't taken the time to test it throughly
This reviewer received promo considerations or sweepstakes entry for writing a review.
Needed nee headphones after my kid started using my last Sony headphones and these did not disappoint. The sound is great and the touch controls on the headphones is easy to use, they are very comfortable to wear even after many hours. The noise canceling is outstanding and i could not believe how much it cut down on surrounding noise. Totally worth the price would definitely by another pair if I needed to.
Hi RubenG, Fabulous! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features, ease of use, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Rated 5 out of 5 stars
THE BEST
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best headphones ever! The sound quality is unmatched. Truly sound cancelling. These are the best heaphones I've ever bought! Battery lasts me almost 40 hours. I use them at work in 8 hour shifts and it lasts me monday-friday.
Hi AnitaM, Awesome! We're delighted to hear your enjoyable experience with the superb sound quality, long battery life and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
Rated 5 out of 5 stars
SECOND TO NONE!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I LOVE LOVE LOVE these headphones! The sound is crisp and clear. The design and color.... perfect. The noise cancelling feature is amazing! I had to look up how to change the setting that automatically turns off the headphones whenever I talked or even coughed....yes it was that sensitive. After I fixed the setting, I have to say these are the best and most comfortable noise cancelling headphones I have ever owned. Worth the extra $$ for this new version!
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Rated 5 out of 5 stars
Recommended
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has a very durable headphone battery with all the features that come with it but there’s a little bit of a trouble when it come to pairing it with a device that is not android and that’s why there’s a app for it but overall is a very good headphone very light and good noises canceling
Hi IvanT, We are glad that you are enjoying your new noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Rated 5 out of 5 stars
Sony headset
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Sony headset is very nice quality. The sound is amazing and the noise canceling is the best I’ve ever experienced. I would recommend these if over the ear is what you like.
We are so pleased to hear that you find the quality of your WH-1000XM4 headphones to be very nice. It's rewarding to know that you are enjoying the amazing sound and that you feel the noise canceling is the best you have ever experienced. We designed these headphones to provide a premium and immersive listening experience, and it's great to know we've succeeded.
Thank you again for your strong recommendation and for choosing Sony.