Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great sound and comfortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, long lasting battery, great mood reduction and comfortable during a long flight. Came with an adapter and cord to plug into United Airlines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joelinthebay, amazing! We're glad you like the sound quality, battery and comfort of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Bad as in really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well.. ive been saving up for these for a while now.. i work nights and its extremely hard for me to sleep during the day.. i figure l try out sonys anc and listen to some meditation music and see id that works.. the xm4s literally saved my life.. i sleep like a baby every day.. super comfortable, blocks out almost everything when i have some light music playing.. and sound quality is top notch definitely the best headphones ive ever had.. especially with the app you can really fine tune them to fit what your going for.. xm4s are on point! Only minor gripe.. is that i have a really small head haha so most headphones come off pretty easily.. i do wish they made the adjustments a little more accomodating for that.. but its still a lot better than most headphones in that regard.. again super comfortable.. 5 stars for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi K1LoFoX, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Very High Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are absolute amazing. By far the best headphones I have ever had. I honestly cant really find a downside to them. Battery life is great, quite durable, high sound quality, fast connection, good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamdenM, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Sony Excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Bose, I've had Beats, I've even had JBLs. Nothing beats the sound quality and noise cancelation of these headphones. The battery life is great and these were super easy to pair and update to my Galaxy S20. The touch controls can be a bit finicky at times, but nothing too major.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, You've made an excellent choice! We're very happy to hear you're enjoying the excellent sound, long-lasting battery, easy Bluetooth pairing, and industry-leading noise cancelation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my research before deciding to purchase them. I saw these on sale last year around this time and I did a big mistake thinking they would be on sale a few weeks before Christmas but they weren’t and I ended up buying them but I returned them because of the price which was full price. So when they came around the holidays again this year, I didn’t hesitate when I saw the price drop to the same one as last year. In my opinion, they are the best ones comfort sound and price. I’d rather buy these than the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cserivan07,
Good decision and you'll definitely love this one! We're glad that you were able to snatch this on a sale and experience the awesome sound quality, comfort and noise canceling feature of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Unexpectedly good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have surpassed my expectations especially in comfortability, noise cancelling and sound quality. I got them to replace my Beats Solo pros and this pair hasn’t let me down. I miss the almost magical integration of my beats to my iPhone and iPad but these r okay since I can connect them to two devices (AND IT HAS AN AUDIO JACK). It even comes with an adaptor for a those weird airplane audio jacks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ilyass, Awesome! We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000XM4 Headphones. Your satisfaction with the super audio, excellent noise cancellation, exceptional comfort, and headphone jack feature of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess
If you have the money, get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a little over two months now and they’ve been great. I got these headphones in particular after being told they aren’t harsh on the ears, which is an important thing for me. They fit and feel wonderful, even with all of my earrings on. As for the actual sound of the headphones, everything sounds great to me. The noise canceling is especially great since I use these in noisy environments and hardly anything distracts me from my work when I have these on. So if you are looking to get headphones, these are a great option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alyssavc, Awesome! We're really glad to hear you're happy and satisfied with the features, exceptional comfort, amazing sound quality, and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
I like them very much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was choosing between the Bose 700 and the Sony WH-1000XM4. I checked professional reviews for both and thought the Sony was a little ahead, plus price was lower than the Bose at the time I bought it. It is an excellent headphone, and don't regret choosing it. I like it that is wireless, the battery last for days, on the kind of use I have for it. I use it for Zoom meetings, for listening to music on my laptop, and to watch videos and listening to music on my phone. Noise cancelling is excellent, and has other alternatives that allow me to listen to my surroundings. Added to that I like the feature that allows me to pause the sound on he headphone by just putting the palm of my hand on the right ear headphone, so I can talk to someone or listen to anything that might be happening around me. Also I like the feature that I can control the volume, pause songs, advance to another song and more by gesturing on the right ear headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jair! Awesome! We are so glad to hear that you like the sound quality, noise cancelling and amazing features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones do not disappoint. They have excellent, rich sound with plenty of bass to make songs thump. They connect seamlessly through Bluetooth and offer extended control through the phone app. For the most part, the headphones are comfortable for wearing and have nice padding. But after a couple hours of wear the pinch force begins to hurt. Overall they are great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brucey, Thank you for sharing your experience. We’re thrilled to hear that you’re enjoying the exceptional sound quality, seamless connectivity, and app control features of your Sony XM4 headphones. However, we regret to learn that you’re experiencing discomfort during extended use. We recommend adjusting the headband to alleviate pressure or taking short breaks to ease the strain on your ears. For further assistance, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4/L. Thank you for choosing Sony, and we hope you continue to enjoy your headphones! Sincerely, Maria
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok , so These are my first over the ear headphones and they are excellent. The noise cancellation is superb. Better than my boise anc. Very comfortable and sound is excellent too. Battery life is pretty long as well. I would highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fastbleck! Awesome! Glad to hear that you are happy with the noise-canceling, comfort, and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Great purchase - worth the money spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forgot how loud an airplane can be - these may all the difference - comfortable wear and light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickN, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl
Definitely buy these!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them!! Listening to Pink Floyd with these headphones is literally heaven's gate. Best purchase ever! Battery life is amazing as well, noise cancellation is insane. I could have these on while chaos happens around me and i wouldnt even know/hear it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great for long flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear and I was able to use them for 22 total hours of travel! Sound and noise canceling quality are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LanceW,
That's awesome! We're very happy that you are pleased with the noise canceling capability, sound quality, comfortability and battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Very nice headphones but the BTH connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very nice headphones with excellent noise cancellation qualities and I originally purchased it bc of the awesome reviews I’ve seen online however I don’t know if I’m the only one experiencing this but sometimes the headphones will unconnect randomly and if you use the duo connection for two devices. On most occasions the headphones will first connect to the other device before the one you want to if that other device is close enough. I use an iPhone XS Max and an iPad Pro 3rd Gen as the two devices I use the duo connection on. I found that this problem usually gets solved when you turn off this feature but because I use it so much and find it inconvenient to turn it off and on through the Sony app before using the headphones I just deal with it (that or I just move my other device really far away so that it won’t connect to it). If it weren’t for that I’d give these headphones a full 5 stars but yeah this is basically the only problem I had with them. Leaving on a good note though these headphones have the best battery time I’ve ever seen having upgraded from my regular airpod pros. After 5hrs of use these headphones still have enough juice in them to go another 3hrs! Def recommend to anyone looking for a good noise canceling headphones with long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarah, Thanks for sharing your experience. We're glad that you like the impressive battery life and noise cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Anyhow, we are sorry to hear that you're having concerns with the Bluetooth connections. This is not the experience we want you to have. If you haven't yet, please try resetting and initializing the headphones. Please check these links to reset and initialize the headphones. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Additional information below : https://www.sony.com/electronics/support/articles/00249936. Hope this helps. Regards, -Craig
Great sound, comfortable, ambient sound miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound clear, crisp and decently balanced. I have an average sized headand they fit comfortably while still holding secure. Transparently mode not all that great especially compared to the airpods pro 2. Great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaP,
Thank you for choosing Sony!
We're delighted to hear that you find the sound clear, crisp, and decently balanced, and that they fit comfortably and securely on your head. It's also truly wonderful to know you're experiencing great noise canceling with them. Thank you for sharing your feedback on the WH-1000XM4 Transparency Mode. We greatly appreciate your insights, as they play a crucial role in our ongoing efforts to enhance our products.
Best regards,
-Fred
Hands down the best headphones you’ll ever try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is how music is meant to be listened. These headphones are comfortable to wear, lightweight to travel and the sound quality is amazing. Hands down the best purchase I’ve made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector,
Perfect! We're glad that you like the comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
worth the investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s definitely comfortable even when you’re working out, the audio quality is very good and I love how you can play around with the bass features. battery life is very good. it’s definitely worth the investment especially when you want to mute the world around you and just listen to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erikhdz0001,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
I’m so happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, sleek, light weight, and they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorixp, Fabulous! We're truly happy to hear about your satisfaction with the very comfortable fit & lightweight design and exceptional sound quality of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Comfort, quiet, and AMAZING sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked for a very long time to find a pair of comfortable headphones that have great noise cancelling (flying even during covid) and amazing sound. I can say that these more than meet the bill. I have ZERO complaints about the sound. The noise cancelling is amazing - especially with the ability to temporarily let ambient noise in to hear overhead announcements and the speak mode. The comfort, while important, was beyond expectation. Anyone that wears glasses or now has a face covering on for hours at a time knows just how bad the pressure can be behind the ear. I'm happy to say that I have worn these for many hours through airports and flights and was very happy with the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, love the ambient sound and the battery life is excellent. The best battery life so far. Also feels light on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, CharlesL!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s truly rewarding to know that the ambient sound feature and exceptional battery life are making such a positive difference for you. We designed them to be lightweight and comfortable for extended listening sessions, so it's great to hear we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team