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Customer reviews

Rating 4.7 out of 5 stars with 12567 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 12,567 reviews
  • Rated 5 out of 5 stars

    Awesome ANC Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third on I have bought overs to keep or give as gifts. ANC is awesome and the transparency mode while holding the earcup is so clever and useful. I haven't tried other ANC headphones because I have never has any reason to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mundomann,

      It’s rewarding to hear that the Sony WH-1000XM4 headphones are your go-to choice, resulting in three purchases for yourself and as gifts. We are especially delighted that you find the Active Noise Cancellation (ANC) so effective and the transparency mode via the earcup to be clever and useful.

      We truly appreciate your loyalty to Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Killer Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are 1 of the best headphones I've owned with a great sound and comfortable. Do yourself a favor and get a pair of these killer sounding over the ear headphones. The app is a great addition and very user friendly. I was going with the X5 but don't waste the extra money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDNICO,

      Great! We're thrilled that you like the sound quality, comfort, and dedicated app of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise-cancelling ability! We travel internationally and the ability to cancel the loud airplane noise while watching a movie or completing a video course is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echofan,

      We are so glad the WH-1000XM4s have become your go-to travel companion for those international flights! To get even better results in the air, don't forget to use the "Atmospheric Pressure Optimizing" feature in the Sony Headphones Connect app, which adjusts the noise canceling specifically for high-altitude cabin pressure.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Very comfortable, noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MariaT,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the excellent quality, comfort, and noise cancellation of the WH1000XM4. Thank you for your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a lot of headphones. Sony, Bose, KEF, Sennheiser, Audio-Technica, B&O, Klipsch. Some wireless, some wired, some with noise-cancellation, some without. Open-back, close-back - like I said, a lot of headphones. Day-to-day usage, I've been using AirPods since December 2016, and then AirPods Pro in November 2019. Been using those as they're insanely convenient and sound good for what I use them for. The Sony XM4 is by far the best set I've ever used. Incredibly comfortable, fantastic sound, decent but not overbearing bass, a comfortable soundstage, and the best noise cancelling I've ever had. The trade off that is losing Apple's convenience factor and Spatial Audio is more than made up for with just how great these sound. Bonus points for 3D Audio (if you can find it) and the customizable EQ.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jpeter,

      You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice set of noise canceling headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scruffybuns, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Went wireles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time had come to upgrade from my trusted wired Bose noise cancelling headset to a wireless version. After some research it became clear that for the most part a decision between Bose and Sony was just about a toss-up with each having features that would apply to specific users. I went with the Sony due to some sharp pricing, longer charge life and a "killer ap" the headphones turn off when removed. In use, I am not disappointed with my decision, they are comfortable for extended use, even without noise cancellation do a great job of keeping noise out and provide an excellent listening experience. Have not yet had the opportunity to test battery life but don't see myself ever testing the upper limits of battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dealzguy,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned in perfect conditions. Love the color not too bright but not too dark. Amazing sound quality. As someone who likes to still be aware of her surroundings at times, the ambience sound does an amazing job and so does the noise canceling. One of the best noise canceling headphones I had ever used, it covers my ears completely, not allowing any other sound to interfere. They are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaP,

      Thank you for the wonderful and detailed review! We're so happy to hear that your WH-1000XM4 headphones arrived in perfect condition and that you love the color and amazing sound quality. It's fantastic to know that both the noise-cancelling and ambient sound features are meeting your needs so perfectly.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and comfort of these headphones are great. The price is also very reasonable especially for home greats these headphones function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Oscar!

      We are so pleased to hear that you find the sound quality and comfort of your WH-1000XM4 headphones to be great. We designed them to provide a premium listening experience with a comfortable fit for extended use, so it's rewarding to know we got it right. It's also wonderful to hear that you feel the price is reasonable for the functionality they offer.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Best Noise Cancelling. Love these Headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great over ear headphones! Easy to pair with my devices. The Sony App is easy to navigate and set up. I don't like that Sony advertised 360 sound. You need certain music services if you want to utilize that. So I took a star off for that. Sound is amazing! My wife thinks they are loud at 50 percent. I love how they sound though! You can play with the different equalizer settings in the app to your liking. The battery life on these are great! Love the Noise Cancelling feature. I can sit in bed watching stuff on my phone while my wife watches TV and I cannot hear what she is watching. The USB C cable is very short, which I wish Sony would make it longer. But thankfully I have other cables that are long enough. Tried these and the Apple on ear headphones. They both sound great but having an Android phone I couldn't utilize all the features the apple one has. Plus they are twice as expensive. I was able to get these at a great price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigMondo, thank you for your detailed review. We're glad that you like the ease of pairing, setup, and navigating the Sony Connect app, noise canceling feature, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Unbeatable headphones!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones then any other company, i have now had this for almost a year and they so far are still the best in the world. I have been using them for the gym and it works just fine, all you need to do is take them off for at least 5 minutes so that it wouldnt mess up the sensors inside or too much sweating. I have used them for 2 flights and i love the noise cancelations. It allows me to listen to my music peacfully and the sound is on point, the bass is super accurate and i can hear every sound and beat. Also great for gaming, makes me feel like if im in the fields which is cool, just need to buy an aux mic to be able to chat. Overall best headphones that are unbeatable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TooSugoiToDie, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Quality over loudness

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.5 stars. The crispy, smooth sounds controlled by the connection eq make these headphones great. Noise canceling could be a bit stronger, giving more volume. They lasted three days on full charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shakescobar!
      Thanks for the feedback! We are thrilled to hear you're enjoying the crispy, smooth sounds and connection EQ of your WH-1000XM4 headphones. We designed these features to give you precise control over your listening experience.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing. Sound quality is insane! The noise cancellation is also amazing. My favorite feature is definitely the pass through, being able to put your hand on the ear cup and hear others around you is so useful, especially since I am in a busy household. I love how they come with a carrying case, and fold!!! A lot of headphones now do not fold which is wild to me. Easy to transport, and store, oh and the battery life is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudeG,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery life and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best pair of headphones I've ever owned.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've ever owned. Amazing sound. No ear fatigue. Only negative is they do get a little warm after about 30 min. Great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaleB, That's great! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent battery life of your new Sony WH-1000XM4. To ensure a more comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for frequent flyers

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Id be the first one to say that these headphones are expensive. However they are worth the money for the sound quality and sound deadening alone. I have to travel a lot for work and these have been added as a must have when packing. When turned on you can barely hear the hum of the engine of the plane. Screaming baby, no problem with these headsets. Sitting next to a constant burper or someone that clears their throats; no worries the headphones got you. Ultimately these headphones are worth every cent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SHAEC,

      Thank you for choosing Sony!

      We’re delighted to learn that your WH-1000XM4 headphones have become a vital part of your travel experience! It’s fantastic to see how their exceptional sound quality and top-notch noise cancellation are enhancing your work trips. Thank you for sharing your thoughts on the pricing of the headphones.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great price and wonderful quality. Even when everything is really loud around you, it silences it so all you hear is your music or audio book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy!
      Thank you for your feedback! We are really happy to hear that the WH-1000XM4 has been a great fit for you.

      These headphones come with industry leading noise cancellation, so you can fully immerse yourself in your music or audiobooks, even in noisy environments. Plus, they offer up to 30 hours of battery life, touch controls for easy use and a comfortable design that’s perfect for all-day wear.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Practical Luxury

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort. Compact traveling and easy pairing. Great on sale purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelanieD,

      Thank you for sharing such a great review of the Sony - WH1000XM4! We couldn't be happier to hear you're enjoying the combination of premium sound, all-day comfort, and convenient features like seamless pairing and foldable portability. It's wonderful to know the headphones have brought both practicality and luxury to your listening experience—especially as a travel companion. We truly appreciate your feedback and hope you continue to enjoy your music wherever you go!

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Better than Bose but beeping makes Sony unusable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Bose 700 and these Sony xm4 headphones. All the other reviews I think are unhelpful because they compare them setting against setting without naming the differences. The Sony 360 sound is incredible - better than Bose - but only accessible if you pay for one of the monthly services like Tidal. Otherwise, the sound quality is pretty similar. However, the pre-set equalizers (with the option to customize 2) in the Sony I liked more than Bose that has a traditional bass, mid, treble setting. If you are using this for phone calls, Bose supposedly has better call quality but I could not tell the difference. What I can say is that Sony is better at muffling background noise with the noise cancelling off. And it is easier to get to noise cancelling off - both with the button and with a quick cupping of the right ear on the Sony. Bose picks up a lot of background noise when you are on a call and you are not talking - like a can opening, running water, and opening a bag of chips 50 feet away. Even turning off the noise cancellation (which I've now learned helps both Sony and Bose pick up less ambient sound through the mics), the Bose picks all this up while the Sony muffles these sounds. TV sounds can be picked up by both. Also, both Sony and Bose allow multiple connections. However, I found that the Bose switches better between my Windows 10 PC and my Google Pixel phone. I could not get the Sony to switch as seamlessly and automatically between these two as I shifted from music to phone calls. The Bose was instantaneous. The Sony is more compact because the ear pieces fold in. It feels more flimsy than the Bose but I think this is just a sensation because the ear pieces fold and rotate. The carrying case is slimmer for the Sony. Personally, I think the Bose feels more comfortable and is softer on my ears. But I imagine for other people the Sony would be better. This is likely just personal preference. Ultimately, I returned the Sony xm4 headphones because the touch panel has a beeping sound for every touch that you cannot turn off. There are a lot of other notifications sounds that you can turn off (especially if you disable an adaptive setting feature that is aware of where and what you are doing) but not the beeps that are associated with swipe up/down/left/right. If you don't change things often or if you are going to use your phone to make adjustments, then the beep may not annoy you. For me, the beeping was a deal-breaker - even though as you can see in my review, I actually liked the Sony better in terms of sound and phone calls.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoDisplay, Thank you so much for your review! While we're glad that you like its sound quality, we regret to hear that you had to return the unit. We have taken note of your feedback as it will help us improve our products. We hope you would consider Sony again for future purchases! Regards, Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Quality and Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality. Comfortable fit. Love that you can charge it with the android charger.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TyeshaH,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love the sound quality and comfortable fit of your WH-1000XM4 headphones. We're also glad to hear that you appreciate the convenience of charging them with a standard Android charger. Thank you for sharing your feedback with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The minute you put these on you can feel/hear the difference. They are definitely noise canceling and are super comfortable. With the app switching from device to device is seemless and changinging the settings for the headphones is super easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leeana, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US