Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Top of the line headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane! There’s many more features I’m forgetting, do the research & promise they won’t disappoint!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
Thank you for sharing your awesome listening experience with our WH1000XM4. We are thrilled to hear that you are very much pleased with the quality, especially with the noise canceling capability of our XM4. You can listen and enjoy your favorite music or vibe without worrying the noise of the outside world. With all its smart features, design and carrying case, definitely worth the price! Thank you for choosing Sony! - Marco
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. The spund quality is great and the noise canceling is awesome. The only thing is that I think mine are defective because when i try to swipe to change songs, sometimes it doesn't do it. The volume one works but the one to swipe left or right sometimes doesnt work. I hear the swiping sound but it doesn't do it. Other than that I think these are reall good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV,
While we're happy that you are enjoying its amazing audio and excellent noise cancellation, we're sorry you've been running into difficulty. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. Additionally, the headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove your glove, and operate the headset with the ball of your finger.
It is important to note that when you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
We do have good information on this link here if the touch sensor control panel does not respond correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you are unable to resolve your concern, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Awesome sound quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alejandro,
Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Headphones for Students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I love the noise cancellation + the long battery life. The sound quality is also very clear. It makes working and studying a little more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeytonK, we're glad you love our product. Thanks for choosing Sony. ~Earl
Best impulsive purchase!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new pair of headphones for the gym. I use the Sony XM4 almost everyday and I don’t need to charge them for a few days. Comparing to the other models this was a safe choice. The sound quality is amazing. For the price; the noise canceling feature is immaculate. I don’t think anything else compares.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyB, Thank you for choosing and purchasing the WH-1000XM4 Wireless Noise Canceling Headphones. We're glad you like the superb sound quality, excellent noise cancellation of the WH-1000XM4 and that it is helping you stay fit in the gym. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
By far best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
What a nice present you got there! You made the right choice and we are happy that you are audio quality and performance of our XM4, especially the noise canceling feature of it. Also, we're glad that you were able to utilize the Speak to Chat feature and enjoy listening to your music while talking to someone. Thanks for the awesome review and thank you for choosing Sony! - Marco
Me and my headphones against the world ˙ᵕ˙
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!!! The noise canceling feature really helped when I had to study. I take these headphones everywhere! It’s surprising how little I charge it, and I use them for hours !!! There’s not a day where I don’t use them. Highly recommend˙ᵕ˙ the color is also a plus! They’re so cute
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaM,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your recommendation means a lot to us. Thank you for choosing Sony!
-David
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones at this price range. There a little warm around the ears. I think I would have preferred bigger and a different material padding around the ears. Sound is grate.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Kobe!
We're so pleased to hear that you think the WH-1000XM4 headphones offer amazing sound quality, especially for their price range. That’s a wonderful validation of our audio engineering efforts!
We also appreciate your honest feedback regarding the comfort, specifically noting the warmth and suggesting a preference for larger ear padding and different material. Comfort is key to long listening sessions, and we understand how important it is to find the perfect fit. We will certainly pass along your detailed comments about the earcup design and materials to our product development team for future consideration.
Thank you again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Amazing Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy setup, and a nice design. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're thrilled that you like the sound quality, design, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Who needs Apple AirPods Max?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the hype about Apple AirPods Max (both my kids have them) and Bose and Beats trending, I wanted some over the ear headphones for myself. I tried them all on, compared prices and value and read a ton of reviews and these Sonys came out on top. Even better than subsequent generations. They have amazing sound and solid noise cancellation. Don’t spend more than you have to. These are a home run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganScan, Thank you for your detailed review of the WH-1000XM4! It's great to hear that you found them to be the best option after comparing them with other popular brands. We're glad that the sound quality, overall value and noise cancellation lived up to your expectations. Thanks for choosing Sony! -Sam
Great gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife got these for me on my 55th bday. I’ve never owned a good set of headphones and I love these! The noise canceling feature is great. I’m able to tune out the noise behind me as I’m bowling!
I would recommend this to a friendLOVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took these on a trip with me to Europe and they survived my 11 hour flight with no charging! I absolutely love them so much. They also helped me sleep during my flight and bus rides were silent with the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brmm, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Best value in over ear headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll start by saying I’m not an audiophile by any stretch but also share I’m highly selective and thoroughly test/research any consumer electronic device before purchasing. I’ve been a Bose, Beats, Master & Dynamic, Apple and Sony user throughout the years. I would place these headphones at the top of the list between all of those brands. The sound, features and build quality check nearly every box. I personally believe this model is even superior to the newer 1000xm-5. I sampled both prior to purchase and believe the drivers and foldable design make these the better purchase. Thank you Sony for continuing to raise the bar and still provide outstanding value. Easy recommendation if you’re in the market for a new pair of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SlideGuy, You've made a great choice! Thank you so much for the kind words and for taking the time to leave us a review of your WH1000XM4. We're thrilled to hear you like the excellent sound quality, features, and built quality of your new Sony headphones. And we're delighted that we've exceeded your expectations and that you find the XM4 to be a great value. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. -Sam
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it’s noise canceling abilities, battery life and softness around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, we're glad you like the noise canceling feature, battery, and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. I’ve been on the hunt for a good pair of headphones and these ones are the best. and the noise canceling is just perfect. Only problem I would say I have with it is the battery life. It’s DECENT. But again, these are my first pair of actual headphones ever so I’m not sure how others are in the market when it comes to battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Thank you for the 5-star rating! We're thrilled to hear that you love the noise-canceling feature and overall performance. Regarding your concern about the battery life, it's important to note that the usage time can vary depending on the settings and how the headphones are used. For instance, turning off features like DSEE HX Auto or the Equalizer setting in the Sony | Headphones Connect app can help conserve battery life. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00265295
Thanks for choosing Sony! -Sam
Top tier
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones to use when I'm overstimulated. Gives the right sound proof when working out in the gym. High quality with a bunch of personal features. Sony headphones forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julea, we are thrilled to learn that your WH-1000XM4 headphones have become your ideal companion, enriching your gym workouts!
It's fantastic that our industry-leading noise canceling and the ability to customize your sound with the Sound Connect app's equalizer are making such a positive difference in your daily life. We designed these features to give you precise control over your listening environment and it sounds like they're doing just that.
Thank you for your loyalty to Sony headphones!
Best regards,
Estefany
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound and noise canceling make for a great listening experience. I recommend this product to anyone who wants a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your positive feedback, RogerA! We're delighted to hear that you're enjoying the exceptional sound quality and industry-leading noise canceling of the WH-1000XM4. We've designed these headphones to deliver an immersive listening experience, whether you're at home, commuting, or traveling. Your recommendation means a lot to us, and we're glad to know the product is living up to your expectations.
Thanks again for sharing your experience and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are exactly what I needed! They have great sound and the ANC works great at my job where there is some consistent production noises. I have been using them for a week now and am not disappointed at all. They comfortably fit over my ears without looking too bulky. I only wish I had noticed that the black color had rose gold metal accents instead of bronze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAITLYNT,
That's excellent feedback! We're thrilled the WH-1000XM4 headphones are the perfect tool for your job, delivering both great sound and effective Noise Cancelling to deal with production noise. We're also glad they offer a comfortable and non-bulky fit. We appreciate your specific note on the accent color and will certainly keep that in mind as we continue to refine our product aesthetics!
Thanks for choosing Sony.
Best regards,
Eliab
Comfy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable pair, with decent audio. I dont know if im just not using them correctly, but I really have not seen where the AI make the headphones better. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acheron3478, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
They’re awesome :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually headphones like these give me a headache because they squeeze my head but these are really comfy. The noise canceling is really helpful especially when I’m overwhelmed or trying to do work at school. I enjoy these a lot and I’m glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xogi,
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. Nice to hear your enjoyable experience with the comfortable fit and noise canceling features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
