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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12468 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 12,468 reviews
  • Rated 5 out of 5 stars

    Loved these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my wife before a long international flight. She loved them during the flight and has used them constantly since. These are the only active noise cancelling headphones that she can tolerate. They are incredibly comfortable and well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarsonG, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones are worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and comfortable to wear. Noise cancellation feature works very well and satisfied with how long the earphones last on a charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jabob,

      Awesome! We are glad you are satisfied with the sound quality and the comfortable ear pads of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Fantastic purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing, are comfortable to wear, the batteries last forever, and connect to multiple devices easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pnknhead,

      Perfect! We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the best!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these is phenomenal. Watching movies is such a treat. The bass is also punchy and clear. Battery life is really good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SiMfAi, thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the exceptional sound quality and long-lasting battery life of your new WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Good noise canceling, terrible microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for noise canceling with good audio, this is great. But because it's Bluetooth, whenever the microphone is active, the audio quality drops significantly. Would not suggest for any use case that needs a microphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your detailed feedback, user889544.

      We're pleased to hear that you find the WH-1000XM4 headphones to be great for noise canceling with good audio when listening to music or other content.

      We certainly understand your frustration regarding the audio quality drop when the microphone is active, such as during a call or video conference. This is a common characteristic of Bluetooth technology: when the microphone is engaged, the headset often switches to a lower-bandwidth profile (like HFP or HSP) to prioritize the simultaneous transmission of both microphone audio and speaker audio, which results in a necessary reduction in overall fidelity.

      While this is an inherent limitation of the current Bluetooth standard, we truly appreciate you highlighting it as a major point of consideration for users who rely heavily on the microphone.

      Thank you again for providing this honest and specific feedback and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Must have for parents & anyone else needing focus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this in black. It changed my life. I bought the midnight blue for my husband. He loves it. We are parents. Does it block out my child with a self-professed love of nonstop talking? Not if we're in the same room. But it does make everything much quieter when I need to focus. It helped me finish my degree. I listened to music on a flight recently. I did not hear the baby crying. I love the extra features, too. Simply touching fingers to the headset to navigate controls is awesome. Very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane! Awesome! We are so glad to hear that you and your husband is happy with the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony WH-1000XM4 headphones, and they have exceeded all my expectations. Overall sound quality is awesome, they drown out noise really well and I love that there’s an app where you can I have seen these go on sale from time to time, but I couldn’t wait, They last extremely long without me having to charge frequently which is a big plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VeteranGamerX, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones deliver incredible sound quality and industry leading noise cancellation. They're super comfortable, smart and perfect for music, calls, and travel. Premium performance that truly stands out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Noise Cancellation & Quality Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, they have a really great sound and clarity. They are very loud but with noise cancelling on other noises just don't exist anymore. Bass is pretty good. Not too heavy but a great level for listening to various types of music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevB, thanks for commenting!

      We are so happy to hear that you are satisfied with the incredible sound quality & industry-leading noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    AWSOME

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones turn out to be good and they are comfortable I use them in gym all the time they cancellation on them are good as well battery last long too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM4 headphones! It’s fantastic to hear that they are contributing positively to your fitness journey at the gym. The WH-1000XM4 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your workout without distractions. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best pair of nose cancelling headphones I’ve owned

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down love these over the ear headphones! Bought a pair for myself, two for my partner (lost one pair on a flight), and gifted for a friend on Christmas. Noise cancelling is amazing, carrying case is handy and have even used it for gaming when I forgot my gaming headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maddie,

      It brings us great satisfaction to hear that the WH1000XM4 has become such a favorite for you and your loved ones! We are delighted that you are enjoying the industry-leading Noise Canceling for a focused listening experience, as well as the versatile connectivity that allows you to transition seamlessly from travel to gaming.

      Thank you for making Sony part of your listening experience!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great but not the Bose-killer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted these to outperform my Bose 700s, since I felt like the XM3s beat out the QC 35s in every way except some small annoying things (manual device switching, one device connection, etc.). I waited anxiously for months for their release and bought them right away. They’re good, but not great. They solved some of the small annoying things, but they still make you very reliant on a pretty non-friendly app interface to control your headphones. The touch controls are ok but it hammers your ear drum when you tap on the ear cups. The ANC and sound quality seemed to me to be almost identical to the XM3s, which I also owned. Very good in both cases, energetic sound, punchy bass, and almost no outside noise and very low hiss. These are really good headphones, but sadly, still not a Bose-killer for me. The 700s have the ANC edge, the phone call clarity edge, the fullest sound, and the easiest setup and app usability edge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, we appreciate your in-depth review of the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks again for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Bliss

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best set of headphones I have owned. Yes, the price is up there but these are premium headphones. I've had them for a month now and I wear them about 5-6 hours a day. Super comfortable and don't give me a headache. I have a pair of wireless Beats and my only complaint is the comfort or lack of it from them just an hour or so into use. The sound stage and noise-canceling options are icing on the cake. The ability to "turn off" the sounds around me is amazing. If you are debating getting these headphones, they are currently on sale, get them! You will not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MRPhoto,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk bout noise cancellation! Not only do I use these bad boys to hit the gym so I can stay focused we let my daughter wear them as ear muffs for her first hockey game because she sensitive to loud noise an she had no problem. Super comfy an just a nice style

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TreveirD,
      Thank you so much for your valuable feedback! We're really glad that you are enjoying your WH1000XM4 headphones especially while working out at the gym. It's also nice to hear that the headphones were a big help for your daughter's first hockey game. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancellation. Decent battery life but it's to early to tell since they are brand new. Really comfortable around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose, We're glad to hear that you appreciate the sound quality and noise cancellation of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Perfect just perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good…..i think for thr price i paid (200$) on sale these are great. A buddy of mine has the xm5’s and while i can say the headband is slightly lighter in the xm5’s its not so much of a difference that i genuinely care or wish i had gotten the 5’s. And as far as sound quality goes the xm5 has negligiblably better base like if you tweak around the EQ settings with the 4’s to get yiur desired base the sound is almost indistinguishable from the 5’s. If you have 400$ get the XM5’s and if you only got 200$ and the xm4’s are on sale def get the 4s you def wont regret it and i know i sure dont

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Very worth the money

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. You'll hear more bass in your audio when you have it under an EQ preset but can be customized in the Headphones app Sony has. The foldable design made me prefer it over the XM5. great for phone calls and how it can connect to two devices at the same time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello shin238,
      Thank you for your purchase and for your feedback. We are very happy that you are enjoying your XM4 and were able to customized the EQ settings through the Sony app. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    The best choice for over-the-ear Noise-Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones, the reason I went with this brand and model is a recommendation from my son, as he has a pair. He was not wrong, they are comfortable to wear, play sounds precisely, and the noise cancelling is absolutely perfect! When I use noise-cancelling its like I've been transported to a quiet zone made just for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi welldone,
      You definitely made the right choice! We're thrilled to hear how much you love the amazing sound quality, comfortable fit, and noise canceling features of your new headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    XM4 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent investment, it lasts long, has amazing sound quality, and is simply comfortable to wear, but they do start weighing on you after you have worn them for a while, like for 3-4 hours straight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Jeampy! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    XM4 better than the XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, Great feel. XM4 , in my opinion, better product than the XM5 and i see no noticeable sound difference for the non audiophile , Bought on sale so way cheaper than comparable competitor and worth waiting for them to be on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnalex731, Awesome! We are so glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US