Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
GREAT noise reduction headphones, but not perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, I’m hesitant to give only 4 stars because after testing several sets of noise cancelling headphones, these were by far my overall favorites (although I haven’t had a chance to test out a pair of Apple AirPod Max yet). Here is a short list of great features, and those that we’re disappointing: Pros GREAT price (for its level of quality) Sound quality (my favorite sound of any headphones) Comfort Sony app (some great custom options) USB-C charging Hardline connection (essential for travelers who want to use inflight entertainment systems) Cons Physical controls on the right headphone (just an absolute mess... I end up skipping songs everytime when I try to change the volume) Sony app (the never ending pushing to allow location to be turned on is annoying and disturbing... RESPECT USER PRIVACY) Overall a fantastic buy with just a couple of flaws especially given the recent price reductions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're glad that you like the amazing features of the headphones like the sound quality, comfort, USB-C charging, and in-flight functionality. It's unfortunate that you're not having the best experience with the touch controls and Sony app (privacy policy).
It is recommended to use your index finger when controlling the touch sensor. You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Sony takes your privacy seriously. Sony maintains a Privacy Policy to help protect your personal information, as well as that of your family, and to provide information about how we may use your information. Sony does not share your information for third-party marketing purposes without your consent.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one only best Headphones ever created by Sony. Amazing sound quality and comfort. Comes with a travel case. Easy to use and amazing batter life. Comes with customizable equalizer and HiRes LDAC output
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohithGoud, Thanks for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
High Quality Features Delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones really do live up to the hype of other online reviews and customer feedback I reviewed prior to my purchase. Crisp clear sound with enough base to enjoy the songs but not so much that it drowns out the rest of the range. Noise cancelling is perfect for noisy rooms and can be used with variable ambient noise settings. The app is easy to master and it maximizes the headphone's features. The touch control on the headphone ear piece is sensitive and instinctively programmed. Within the headphone price point they are competitively priced, but I am glad I picked them up during the black Friday sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyK, awesome! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best on the Market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. Connects easily, sound is great, maintains connections to both iPad and iPhone at same time. Comfort is really good. Noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LostAggie, we're glad that you like the multipoint feature, connectivity, comfort, and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Good battery life, great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claire,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the noise canceling, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Newly found love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling and ambient option when someone is speaking to you. The side of the headphones is a control panel and it is super easy to use! The battery life also last a while and I’m a frequent user. If you’re looking for something loud with quality? These are it! Note: just turn the speak option off if you’re a singer because your headphones will think your talking to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billehh, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
Decent headphones but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones, good bass and ANC but coming from an airpods user or someone im the apple ecosystem, was a huge downgrade. Not to mention the inability to change settings of the headphones on a mac (main reason why i got it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!
-DiegoV
- Pros mentioned:Sound quality
Great sound and ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, plus awesome noise cancelling feature. I recently used it on a flight and I could not be happier, I enjoyed the movies and entertainment in flight very much Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Chico,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH1000XM4 headphones delivered great sound and impressive noise cancelling during your flight. It's wonderful to know they made your in-flight entertainment more enjoyable. Thank you for your recommendation and for sharing your experience with us—it truly means a lot.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony - WH1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is the best I ever heard, I tested it with a loud bathroom exhaust fan and it is able to almost completely remove the noise. You cannot ever hear the toiled flushing! Really, really impressive. Comfort is also exceptional, you can wear it for many hours without even remembering you have it. The sound quality is good for commuters, frequent travelers, and for outdoor listening, which is the main target of this product. However, if you are looking for Hi-Fi, this is not the right product and you should look for brands specialized on high fidelity. Like other reviewers noticed, the bass are not well controlled and the midranges, in particular voices, are muffled. You can correct this in some extent by using the built in app, but overall you will still miss some excitement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great soundstage, but lacks in sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been eyeing these headphones for over a year and finally cracked after my Bowers&Wilkins PX headphones' left ear piece broke off after a couple years of use (ironically, the same thing happened to my B&W P7s...). Anyways, enough about that, let's get into the actual product at hand. Sound quality: the sole reason why I'm giving these headphones 3 stars (I'm usually a 5 star reviewer). The good: Upon first listen, I was quite impressed with the sound stage of these headphones. It is much more immersive than any other headphones I've tried. The low frequencies were the most impressive: there are tones and depths that I haven't found with any other headphones. The bad: although it has a large sound stage, it really lacks in the middle frequencies. Many songs feel almost muted and muddled. I'm often left wanting more from these headphones, as it the sound often feels like it is missing something. The high frequencies are somewhat crisp, yet much less crisp than B&W (granted they are known for being bright and crisp). And as much of a bass head as I am, the bass is perhaps a bit too aggressive. I can see myself getting exhausted during a multi-hour listening session. While these headphones excel on illuminating low frequencies, the mids and the highs are just quite flat. Reading all of the other reviews, I was expecting the sound of these headphones to knock my socks off, but in reality, I am left wanting something more... Noise-cancelling: I'm quite impressed by the noise-cancelling. It blocks out almost all ambient noise, much more than other headphones I've tried. It also does not violate the authenticity of the music nearly as much as other headphones do. Comfort: quite light-weight and comfortable. I could easily wear these for 5+ hours and not be bothered. My one complaint is the size of the ear cups: they are a bit large and do not create as good of a suction as other headphones do. They are also not replaceable, something I admired about B&W's sheepskin ear cups. Accessibility: it took me a bit to figure out how to adjust the volume and turn pairing mode on but for the most part, it is pretty self explanatory. I would prefer actual buttons rather than the tap/slide feature for play/pause and adjusting the volume. I can see this feature deteriorating over time, and I often have to attempt numerous times to actually pause the music. All in all, these headphones have left me feeling empty. While the sound quality is definitely better than most in its class, it has room to be so much better. If I could afford it, I would likely keep these for commuting and travel and pick up a nicer pair of non-noise-cancelling headphones for at home listening. However, I can only afford one pair of headphones. As such, I wouldn't be surprised if I end up returning these and picking up the Bowers&Wilkins PX7's instead. While I don't expect the PX7 to have as immersive of a sound stage, I expect them to be much more honest about the sound. These Sonys just really lack in exposing and appreciating the mids, especially without having impressive high frequencies to make up for this. They are a solid pair of noise-cancelling headphones for your average listener, although I expect audiophiles to be a bit disappointed by them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yerbderb, Thank you so much for your honest review. If you still have the unit with you, we'd love to troubleshoot this and make this a better experience for you. For the sound quality, we recommend having them updated with the latest firmware version using the Sony Headphones Connect app to fine-tune your music. In this application, there is also an equalizer that can be used to tailor the sound to your liking.
Should you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Xm4 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are very good headphones especially with the noise cancelling.
I would recommend this to a friend - Pros mentioned:Sound quality
Budget Friendly Option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent purchase for late 2025. There are newer models, but the XM4 is a solid choice if you want a budget-friendly headphone with premium-quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OmarR,
Thank you for choosing Sony!
We're honored to hear that you view the WH1000XM4 as an excellent purchase with premium-quality sound at a budget-friendly price. Your recognition of its lasting value, even with newer models available, truly highlights the quality we aim to deliver. Thank you for sharing your thoughtful review!
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome sound quality with android ldac support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome first time , heard a lot about them. Very happy with sound quality especially if you have a android that supports LDAC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoC,
We are really happy to hear that your first experience with these headphones has been so awesome! It is great to know that the sound quality is standing out to you, especially when taking advantage of LDAC support on your Android device for a high-resolution wireless listening experience. These headphones are designed to deliver industry-leading noise cancellation alongside that premium audio, and we are thrilled they are living up to the hype.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that provide good sound. The charge time is quick and the comfort is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinH,
Thank you for choosing Sony!
We're glad to hear you are enjoying the excellent sound quality, quick charging time, and superior comfort. The WH-1000XM4 is designed to deliver an outstanding audio experience, seamlessly integrating ultimate convenience and comfort. We are confident that you will continue to appreciate these features.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
Deeper bass than AirPods Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AirPods Pro are my daily drivers but these take the experience to a whole other level. The bass is noticeably louder, and the 360 degree audio is cool. I also like how it can switch between two Bluetooth connections and you almost forget you’re wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stop, Thank you for the amazing review! We're glad to hear you appreciate the powerful bass, 360-degree audio, and multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality all around! Sound connectivity and comfort are all A+++++ Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, Sound quality
Verified Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good touch functions, comfortable, durable, and good battery life. The sound quality is good too. But most importantly, yes you can jack up the bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verified,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best Decision Ever !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling and the sound quality! I use these at the gym and It helps me get into my zone. Im excited to use these when college classes start, I'll be able to study with no distractions forrealll. They last super long, I use them quite frequently and they don't die fast at all. The tech with swiping on the sides are also super cool and convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amya, we're glad you love the noise canceling feature and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing headphones for remote working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only noise cancelling headset I have that does not hurt my ear when wearing for a long time. All my other headset started to hurt my ear due to my glasses. The sound quality is as good as it gets, and mostly due to the limits on the bluetooth bandwidth. I haven't got a chance to try the lossless streaming, but I doubt the current streaming protocol would suggest the bit rate for a true lossless CD.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chennix, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Sony head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them I run and it fits perfect over my ears and I sweat a lot still I feel great when I use them 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeF!
Thank you so much for sharing your feedback! We are really happy to hear that your WH-1000XM4 headphones fit perfectly and make your runs more enjoyable.
These headphones are designed with comfort in mind, have industry-leading noise cancellation, and offer long battery life, so you can focus on your workout without any worries.
We appreciate you choosing Sony!
Best regards,
Estefany