Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Blocks surrounding noise for great sound. Feels comfortable for long period of time and holds charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vane, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible sound quality, fantastic noise canceling function, comfortable fit, and long-lasting battery life of our newest industry-leading Noise Canceling headphones, WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
Awesome sound but weak build quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Clear, crsip, music with plenty of bass for most types of music. Wouldnt recomended if you only listen to rap. Mostly using it for pop, kpop, jpop, jazz. 80s and 90s. Build quality weak. Made of plastic, not expecting to last more than 2.5 years. Previous sony headphones broke at the swivel by the ear piece. Nice carry case, great battery life, decent noise canceling especially on flights. Slighty pricey, look for a sale and handle the product with care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PopT,
We are sorry to hear about your concern. If your headphones are broken, we recommend contacting our authorized service center for further assist you: https://us.esupport.sony.com/support/s/service?language=en_US. Despite your concern, it's good to know that you like the sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
I use them all the time!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVEEEE!! I love these so much! I use them mostly on flights to block out noise and they work amazing. They have great battery life, a good app, and awesome sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaby, we're glad you like the battery life and sound quality of our product. Thanks for choosing Sony! ~Earl
Favorite Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved them! The headphones are lightweight, noise canceling, and a slick design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
We're happy to hear you love the noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the xm4 I had the bose but they did not feel as good of a quality as these. the noise cancellation was a bit iffy however I could over look it as I live in a very busy overcrowded city and so I cut the headphones some slack!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skky0,
We are delighted to hear that you are loving your WH-1000XM4 headphones! It is wonderful to know that the build quality stands out to you, especially when compared to your previous experience. We completely understand that living in a bustling, overcrowded city is the ultimate test for any noise-canceling technology, and we appreciate you giving them a chance to shine in such a demanding environment. We hope they continue to provide you with a peaceful escape during your daily commutes!
Thank you for choosing Sony.
Regards,
Dominick
Nice and Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. They are very light and comfortable to wear for those long airline flights or just watching movies at home. I was surprised to find that I can connect them to my TV for the best surround sound experience when watching movies. The noise cancelling works really well, I often times do not hear people talking to me when I have them on. The case if very compact and sturdy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rmcsec.
Thank you for such a great review! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling function and features with your new WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Soooo good!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these are absolutely amazing!! Once I have these on I focus increases like crazy. The only down side is you can’t really talk on the phone if they’re connected, you sound very muffled but that’s a given
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnjaliP,
We're absolutely thrilled to hear that the noise cancellation on your WH-1000XM4 headphones is proving to be so amazing and that it significantly boosts your focus! That's exactly what we aimed for with our industry-leading noise canceling technology. We appreciate you sharing your experience regarding call quality. While the XM4s are primarily designed for an uncompromised listening experience, we're always striving to improve all aspects of our products.
Thanks for choosing Sony, have a fantastic day!
DiegoV
Love this headphone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way music sounds. I can hear every note and the bass is just right! I like how the music stops playing automatically when the phone rings then automatically restores when call is over. I like to use noise canceling when I play video gambling. No more hearing other’s machines , conversations or loud personal phone calls. I don’t have to listen to the tv or the gambling parlor’s music as well. I can connect to my iPhone and IPad flawlessly. The sound quality is fantastic! Buy these headphones! They are worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mopsey5, Awesome review! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
⭐️⭐️ Sony Headphones ⭐️⭐️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing negative to say about the Sony headphones I purchased. The sound, noise cancelling, fit, comfort, color, case, and every little feature offered has been amazing and expectations far exceeded. I am extremely satisfied and will recommend to my family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertoC!
Thank you so much for the wonderful review and for recommending us to your friends and family.
It is truly wonderful to know that everything from the fit to the color has been a perfect match for you! We are so glad to hear that you are having such a great experience with every little detail of your new WH-1000XM4 headphones.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very customizable from a soft threshold to an extreme silent setting. Being able to pair 2 devices was a feature I never knew I needed in a pair of quality headphones. Voice detection can be a bit hit or miss, so you either love it or not. There is a learning curve when it comes to swipe gestures and connectivity so keep that in mind. Other than that - these are top tier when it comes to audio and drowning out the noise around you - these are the headphones you want if you want to get lost in pure music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FWfun, we appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
Absolutely the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones they get loud sound awesome and have all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeKidd,
That's great feedback! We are delighted that you absolutely love your WH-1000XM4 headphones and are enjoying the powerful sound and all the included features. Thanks for choosing Sony.
Best regards, Eliab
Fantastic Sound Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something you need to understand going into the prospect of buying active noise cancelling headphones is that no review — not mine, not anybody else's — is a substitute for putting on a pair and trying them for yourself. That said, I absolutely love my Sony WH-1000XM4 headphones, and wouldn't trade them for anything. It's perfectly possible to use these with no sound cancelling whatsoever, and they're fine for that, I suppose, but they really come into their own when you use them as they were meant to be used. Also, like some other manufacturers' offerings, these are intended to be used with an app installed either on a smartphone or a tablet, because in order to have full access to the range of capabilities they're capable of, you need the app. However, whether you have an Android-based phone or an iPhone, or you have an iPad or an Android-based tablet, you're good to go. Sony has made their app available on both platforms. So, if you're anathema to having or using a smartphone or tablet, then look at a much more basic model, whether from Sony or anyone else. That said, these units are INCREDIBLE at nulling out background sound. In fact, they are built to be able to identify and selectively cancel out different kinds of sound. This can mean something like train and subway noise, motor noise, and a whole range of other things. They can filter out — or not filter out — human voice. In fact, they can selectively not filter human voice yet filter out much of the rest of the spectrum, letting you have a very comfortable conversation with someone without having to take them off and put them back on again. The app, used in conjunction with a tablet or smartphone, can be set up to know if you're at home, if you're out at some specific location, or if you're on the move, and function accordingly. Riding your bike? Going for a walk? Well, perhaps you shouldn't mute out all vehicle noise for safety reasons, and these headphones allow for all those sort of possibilities. So yes, these are not cheap headphones by any means, but for what they do and how well they do it, they're worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SciFiSurfer,
Awesome! We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Better than Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio even compares to Airpods Max IMHO. Feels light on the head but yet so intuitive with the controls. Freaking long battery!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, We are glad to hear that. You chose the best brand! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent
The best headphones around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent for the price, the build quality is solid, and the the comfort is amazing. An additional bonus is that it includes a hard shell case, perfect for traveling. Overall, I recommend this headphones for anyone who loves listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MirbelG,
That's perfect! Thank you for your time writing this awesome review. We are very happy that you are pleased with the excellent sound quality, solid built/design, amazing comfortability and even the hard case for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Excellent noise cancelling and stable bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During work-from-home, I used to use Apple AirPods Pro, because of noise canceling function. However, AirPods Pro sometimes disconnects while a meeting that I struggled with. Sony WH-100MX4 has a better noise cancelling and over-the-ear style that doesn't harm to my ear, so I could use it for a long time in a day. In addition, Bluetooth connection to my mac is very stable. I never encounter unknown-disconnection. Overall, I'm very happy to use this product and keep use it while a meeting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Big bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars, but they don't connect to certain apps reliably (Slack, Zoom, and TikTok frequently have problems). Otherwise the sound is amazing as it the noise cancelling feature. Very comfortable, as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunate that you are having issues connecting to certain apps. Make sure to properly set the audio/mic settings of the application. If you are using a computer, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Best set of headphones I had
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been Through a lot of headphones and these are hands-down the best I’ve had. The noise Cancellation helps when I’m outdoors but the bass and the sound makes me feel like I’m in a studio. Definitely good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amillie, You've made a fantastic choice! We're glad you like the exceptional noise cancelation and the amazing studio-like quality of the bass and sound of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
sony headphones wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones are phenomenal. The noise cancellation is outstanding, immersing you in pure audio bliss. The sound quality is excellent, delivering crisp and well-balanced audio across all frequencies. Comfortable to wear and with long battery life, these headphones are a must-have for any audio enthusiast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thank you for the excellent review! We're so happy to hear you like the top notch noise cancellation, great sound quality, comfortable fit, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
10/10!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are exactly what I was looking for. It took me such a long time to find something I thought would meet all my needs and this was it. The quaility and battery life on them is astounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sara, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
So good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl