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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12468 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 12,468 reviews
  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's there to say that hasn't already been said, its the build, its the sound quality, its the look, the battery life, etc. These are pretty much the go-to as far as Over-the-Ear headphones are concerned and for good reason. They recently released the XM5s which apparently have slightly better noise-cancelling and quality but honestly for the price(especially during a sale) you can't go wrong with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnenthusiasticGamer, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1) The sound quality is great. 2) The noise canceling feature is great. 3) Very easy to link my phone; 4) Ligh weight; 5) Compact, easy to carry 6) Comes with useful accessories.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WEA10023, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good for lounging

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, light weight. I wouldn’t recommend them for working out, however for lounging, they’re amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thesteel, . Amazing! We're glad to hear that you enjoyed the great sound quality and lightweight design of your Sony WH1000XM4. We understand that they may not be ideal for working out, but we're pleased that you find them amazing for lounging. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Comfy sound boosting headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear and noise cancelling works exceptionally. These are my favorite headphones I've ever purchased to date. The only negative i have is that they slip off head while working out in different positions other than sitting/standing up straight. Other than that, no complaints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Judith!
      Great! We're truly happy that you are enjoying your new Sony WH1000XM4 for its good sound quality and noise canceling capabilities. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Hurt my head

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good. Good sound quality, work well with teams, etc. I returned them because of the fit. I wear headphones all day for work and these caused pain on the top of my head due to the shape. I don’t get this with the Bose quiet comfort or hyperx gaming headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will,
      We are thrilled to hear your thoughts on the WH-1000XM4 headphones and appreciate you sharing your experience. It's great to know that the sound quality and Teams compatibility stood out for you. These headphones are designed with smart noise cancelling and easy controls to help keep your workflow smooth.

      We’re sorry about the discomfort with the fit. Wearing headphones all day definitely calls for something that works for you and that kind of pain isn’t what we want for anyone. Your feedback on the shape compared to other headsets is super helpful.

      Thanks again for taking the time to let us know how it went and for considering Sony products.
      Sincerely,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    bought for college daughter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter said she was going to go deaf trying to tune out students with her earbuds. She likes to study in the campus center and that is where it is loudest. She said she had the music all the way up and still couldn't hear. She is so Happy with her headphones now. She wears them around her neck all the time I guess its now part of her aesthetic. I like it better because when I call her I can actually hear what she is saying. I couldn't hear the background noise like I had in the past. I love the part when I go to speak to her when she is wearing her headphones because the moment she starts talking the music stops. Now I know for sure she is listening! Definitely a win for me for anyone who has been ignored by a game playing child. The battery life is nice as well and she normally charges when she sleeps for the next day but they don't need to be. If she forgets they are still good for the next day. She loves the sound and music is her life so definitely worth the money to see her happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErinnE.

      That's very nice to hear! We're happy that your daughter loves the noise canceling and battery life of the headphones. Sony provides the best and industry leading noise canceling in the market. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can connect to my work laptop and phone at the same time, and they seemlessly go back and forth between devices without me having to touch anything. I have had them about a month now, and they have been amazing on charge as well as sound quality. I would say I get 100% noise cancelling in the office and about 95% on the plane. So for me they are once again great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mandie, Thanks for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are glad that they are the best headphones you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    I reall

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi quality headphones with some great features. The noise cancelling is really good, and like the option to have it wired as well. You will want to mess with the settings on the mobile app as well as it will help control some of the features that can be useful at times, and other times not what you want at the time like speak to pause feature. Some people might not like this if they don't want to use the app or using the touch panel to control the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Henshin, thanks for commenting!

      We really appreciate your positive feedback with our WH-1000XM4. We are also thrilled to hear you are satisfied with the exceptional sound, quality, noise canceling function, headphone connect app, and superb features of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've ever owned!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best headphones I've owned and I've had the CH700s(I think thats the right line), XB900s, Anker Space 45s and then these, and these are the best when it comes to noise cancelling and sound quality. I will say that the XBs are definitely better when it comes to bass but that's the point of the XBs (Xtra Bass). I am not disappointed with these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adenip, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing and comfortable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As all reviews say ; great noise cancelling , beautiful sound , long lasting battery , and sleek

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny,

      Amazing! We're glad that you like the noise canceling function, sound quality, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I have had them for two years now and they are still going strong. Only issue is that the feature where the music stops playing when I take my headset off no longer works. I also wish you could connect to three devices at once since I use my laptop, tablet, and phone while working. The app also sucks but other than that the headphones themselves are nice. The XM5 model are more comfortable, if you wear glasses I would get those.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift to my dad. He really liked it. The sound is amazing and very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maureen, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Honest review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sexiest, best sounding, CRAZIEST NOISE ISOLATION I HAVE EVER USED IN ALL MY YEARS IN EXPLORING NEW HEADPHONES (my experience) battery life is long and when you pair it with the sony headphones app you get so many features my favorite is the ambient sound mode it like turns off everything and turns on all the mics and it honestly feels like I have no headphones on so I can have these on listening to music while getting the perfect sound quality while still engaging in a conversation with someone next to me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Does not disappoint

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. Very comfortable on the ears. Battery life did last as advertised. Vast improvement on phone calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACSalter, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality, battery life and comfort of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Impressive Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is next level. I can completely tune out the world when I need to focus or just enjoy peace and quiet. It works beautifully in noisy environments like airports, coffee shops, or even at home when things get busy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PaigeB

      Thank you for your fantastic review of the WH-1000XM4 headphones!

      We're absolutely delighted to hear that you find the noise cancellation "next level" and that it allows you to completely tune out the world for focus or just enjoy peace and quiet. It's great to know they perform beautifully for you in all those noisy environments like airports, coffee shops, and even at home.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Solid headphones that compete with others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were recommended to me by an associate. The battery life is amazing, lasting me through most of my week of business travel. The touchpad is easy to use to control volume and to skip tracks. The noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianPDX,
      Great! We'er glad that you are pleased with the long battery life of our WH1000XM4 as well as the noise canceling capability and easy to use touch control panel. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    AMAZING 10/10

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these headphones, bought them months ago and they are still my everyday headphones. amazing battery life, amazing audio honestly there is nothing wrong with these headphones. they're even perfect for my healing piercings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones better than beats hands down. I bought a pair of beats studio and didn’t like the fit and sound was poor. For the price you would think the sound would be better. I exchanged them for these and wow they are awesome. The sound is great and super comfy. It took me a sec to get use to the no buttons on the headphones but I do like that you can turn them off manually vs beats that to turn it off you have to close them. So far they are running smooth and comfy. Def recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NYCArtChic, You chose the best headphones brand and we are glad that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better then the Bose 700, they also feel more comfortable and don't lose connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garcia91,
      Awesome! You made the right choice. Good to know that you're enjoying the the Headphones especially by its comfort and connectivity. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your feedback and 5-star rating!. Thank you for choosing Sony! -Kris Sony_US

  • Rated 5 out of 5 stars

    Great sound. Great Features. Great Price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t traveled at all since buying these, but I have had the experience of using them at home while my wife and I were both on phone calls. The noise canceling is as good as my old Bose headphones (which my wife uses now), and the sound is spectacular, both on calls and for listening to music or watching streaming movies. They are quite comfortable and can be worn for hours without issues. I look forward to traveling again when I can really get the best out of these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WFHmonitor, we're glad you like the sound quality, noise canceling feature, and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US