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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 12,469 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these headphones are great. The battery lasts plenty of time on a single charge. The sound quality is great, as is the noise canceling feature. The Sony Headphones app is a must for these. They are not for exercising or sports, since they are not water resistant or very tight. Great for commuting and leisure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamH,

      Very nice! We're glad to hear that you like the battery performance, sound quality and the Sony headphone connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the best headphones I’ve ever purchased, best sound, long lasting battery, comfortable with long periods of usage

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmysDad,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit great, sound is great, voice over is awesome. And of course battery life is nothing short of awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darkk, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    BEST headphones ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfortable and super clean sounding! i had a pair of XM3s before this and this is definitely and upgrade and worth the money! absolutely blows beats out of the water and is better in every way!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loveyou3000,

      It’s rewarding to hear that your upgrade to the WH-1000XM4 has been such a standout experience! We are glad you’re enjoying the enhanced comfort and the "clean" sound signature that sets these apart. Knowing they’ve earned a top spot in your collection over the competition is the best compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Sounds Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with the Sony sound profile. It makes the excellent noise cancelling and ease of use even more valuable. Reasonably comfortable as well. In summary, I'm very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customerreviewer, Thank you for the positive review! We're very pleased to hear you're impressed with the excellent noise canceling feature, ease of use, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    These are incredible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones I've ever purchased. I started using these on Christmas daily, and there is still 30%. I've put in over 19 hours worth. They power on and pair quickly. Most importantly, the sound Incredible. Especially if you have a service like Amazon Music where they support Dolby Atmos and 360 Sound. I've never looked forward to listening to music after such a long day. These do the trick and then some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BW541,

      Amazing! We're thrilled that you are enjoying the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth The Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headset, excellent sound quality, excellent noise cancelling. Impressive! And I much prefer this design to the XM5 model. The design of the XM4 seems to be sturdier and of better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HyTekCat,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Greatest noise cancelling headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! I use them about an hour or three a day and after two weeks was down to 30% battery! They block out so much noise. I got them for when I sew so I don’t have to crank up the speakers and disturb my family. I really like the sensor in them that stops playback if I take them off, so much easier than finding my device to pause or rewind with my previous headphones. I like that I can adjust the volume and skip tracks on the headphones by swiping. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andilizilou, Thank you so much for the 5-star rating! We are so glad to hear that you like the amazing battery life, noise-cancelling and features of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall rating of 10/10 it has really good bass, the surround sound is perfect and the noise cancellation? Where do I begin, it’s Perfect!! I used to own the Skull Candy Crusher but it was wearing off, but this one is top quality product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatMoniter,
      Thank you so much for such a great review! We're delighted to hear your satisfaction with the deep bass, surround sound, noise canceling features, and overall performance of your WH1000XM4 headphones. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    worth the investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling is amazing. the sound quality is very crispy. i charged it when i first got it and didn’t get a low battery alert until over 2 weeks later. lasts very long. definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amba,

      Great! We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM4s

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost a year of ownership and constant use 10+ hours a day for school, work and so on: I want to say that the battery life is insane, lasting all day and sometimes 3 days of heavy use. Charges fast but could be faster. Noise cancelling is way too good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate, We're glad you are impressed with our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    You should get these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM4's fit my head and ears better than most of the other over-the-ear headphones I've tried including the XM5's. YMMV with fit but the sound quality is also superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donnie, we're glad you are enjoying your new noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Happy with the order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase, light weight, good battery life and excellent sound quality. Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Farddds, nice! We're glad you are very happy with your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great battery life and noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! Im so goad i got them. They are incredible at noise cancelling and look amazing. I’ve also gone WEEKS without charging- bow this was using maybe only for a couple of house (5-6) but still amazing! The only thing is, the headphones can slide off my head a bit when movinf but i don’t mind too much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adriana, Thank you for the amazing review! We're very happy to hear you like incredible noise cancellation and excellent battery life of your new Sony XM4. To ensure a tighter and comfortable fit, please adjust the left and right slider.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased these headphones. I've been eyeing them for a while for my workouts. The noise cancellation is top tier! Quick to charge and maintains charge for a long time. I would def recommend these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaH, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony 1000wm4 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for $159 when Sony began to clear them out on black friday. Glad I got them at this great price. I also bought the bose quiet comfort headphones, and I have to admit the Sonys sound quality is MUCH better (I returned the bose). Noise canceling is very good, I'm still working with the Sony app equalizer as well as my Samsung music app equalizer, but am overall happy with the sound quality. Have not noticed much (any?) distortion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaFlingHawaiian!
      Thank you so much for taking the time to leave such a detailed review. We're happy that you chose to keep the XM4s and that they are providing the clear, distortion-free audio you were looking for.

      The WH-1000XM4 is designed for more than just music; it features Multipoint Connection so you can pair with two Bluetooth devices at once, and proximity sensors that pause your playback automatically when you take the headphones off.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At one time I owned the Bose Sound Cancellers, this was a couple years back. I loved them, but I recently decided to make the switch to the Sony WH-1000XM4... WOW! These headphones are great, I wear them for hours throughout the day listening to lectures, or board review videos (medical student). Never have a problem with constant sweating. The quality is excellent, love that I can have two devices paired at the same time. Overall, would highly recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amrita, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    True sound headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and quality sound. Comfortable to wear and Excellent designs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randy, Great! We're glad you are enjoying the superb audio quality of your WH-1000XM4. Good to know you appreciate the fit, design, and comfort that are noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US