Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The adaptive noise cancelling is a great feature on top of perfect headphones. Comfortable, great sounding, and excellent battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi onaroadtrip1996, Excellent! We are happy to hear that you like the comfort, sound quality, features, and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Well worth every penny!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of WH-1000XM4’s. And by far the best headphones I’ve owned. I upgraded only for the color and to have one dedicated for work and the other for traveling. They are extremely comfortable, easy to use, and the sound is top notch. Money well spent especially if you can catch them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adad23girls,
Wow! That's nice! Thank you for your purchases and we are delighted that you are enjoying your XM4s for its comfortability, sound quality and easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, they close up nice to put away, Audio is amazing, don’t fall off my head while running. Highly recommendd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
We're so glad to hear that you’re loving your WH-1000XM4 headphones! It's great to know they fit well and deliver amazing audio, even while running. Thanks for the recommendation!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Bass, Sound quality
Went from the 2 to the 4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the jump from the 2 (had them for years finally starting to wear out) to the 4. They are of a better sound quality, deeper bass for sure. The 2's were plenty fine and clear, these are maybe a smidge clearer? Outside of the bass and a little bit in the highs not a huge sound upgrade so if your 2's or 3's are still cranking I'm not sure its worth it to jump up. That being said, the features, noise cancelling, some of the talking features, etc they are much better than on the 2s. Overall I have found these to be the best NC Wireless headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayBee, we're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality, Weight
Light weight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just a great headphone of great quality. I love the fact of noise canceling. Not heavy at all and the best comes with the bag to keep it safe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraA, Thank you for your review on the WH1000XM4! They're indeed known for their excellent noise-cancellation capabilities, comfort due to their lightweight design, and the convenient carrying case. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Buy immediately
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen. Go out and purchase. You won’t regret. Love these headphones!! Best sound quality. Best connectivity. Everyone should own a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaB, Your enthusiasm is infectious. The Sony WH-1000XM4 headphones seem like a must-have with that sound quality and connectivity. Thanks for the recommendation and for choosing Sony! -Jess
- Pros mentioned:Sound quality
best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.are one of the best headphones iv worn and fit great. they fit over ear perfectly and dont slide off like some others when doing stff. the audio itself is some of the best coming from headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clos, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Glad to know you like the amazing audio and exceptional comfort these headphones deliver. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Very worth the money
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. You'll hear more bass in your audio when you have it under an EQ preset but can be customized in the Headphones app Sony has. The foldable design made me prefer it over the XM5. great for phone calls and how it can connect to two devices at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello shin238,
Thank you for your purchase and for your feedback. We are very happy that you are enjoying your XM4 and were able to customized the EQ settings through the Sony app. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned. Great sound, comfortable even over long periods of time, and the battery goes above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRainWithin,
Amazing! We're glad that you like the sound quality, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Overall excellent except for battery remaining %
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Very comfortable. Fantastic noise cancelling. Great colour. My only issue is the battery is finicky when it comes to charging. I ONLY use these headphones for flights so after some odd battery remaining figures, I just charge before flying (regardless of what the battery indicator says) and all is usually okay. I am taking away 1 star for the 2moverseas flights in which my headphones died 1 hour in due to me thinking there was 90% battery left.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamB,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, noise canceling function, and design of the headphones. Your feedback about the battery life is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
Usage hours may be different depending on the settings and conditions of use. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
If you continue to have battery issues, reset and initialize the headset. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
- Pros mentioned:Comfort, Sound quality
most comfortable headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love my headphones! they are the most comfortable pair i’ve owned and they look aesthetic. i use them everyday on my commutes to work and the noise cancelling feature works great to block the sound of trains. very satisfied with my purchase!!! highly recommend and worth every buck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaR, We are thrilled to hear that your new Sony WH1000XM4 wireless headphones are the most comfortable pair you’ve owned and you are using them everyday on your commutes to work. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. The quality of sound is amazing and I cannot hear anything in the outside world when I have them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Constance,
It is great to hear that you are finding the noise-canceling capabilities of the WH-1000XM4 so effective. We designed our Dual Noise Sensor technology specifically to create that immersive "outside world" silence, allowing the incredible sound quality and fine details of your music to take center stage without distraction.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Solid headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pre-ordered this headphone based on all the hypes about XM3 and how Sony has improved over its last generation product on the current version. Overall, I am very impressed by the quality and the battery life. The sound is clear and the spatial effects are easy on the ears. The only minor complaint is that it still hurts my head a little bit after, say 2 hours of continuous usage. I need to take it down to breathe for a few minutes before putting it back on. I will see if cooler temperature helps in this regard. To summarize, I highly recommend this unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oceanblue, We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit and comfort is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
These headphones are unmatched in quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! There is a reason these headphones have such amazing reviews! I'm in love! Incredibly INCREDIBLY comfortable, great features, easy set up, and the sound is awesome! The only downfall is the addotional incredibly amazing 360 sound is only available through apps, which i have amazon unlimited but still wish it was available for everything every time! I've never heard anything like this on headphones! They are incredibly great without it but insanely great with it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tootsie, we're glad you like the ease of setup, comfort, and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback on the 360 Reality Audio feature. You can experience sound that is extremely real and immersive by performing 360 Reality Audio Setup using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one but broke i love the audios on these headphones perfect for my 5k runs or gym workouts overall my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuanB!
We are so glad to hear you’re back to using your favorite headphones! It’s awesome to know that the WH-1000XM4 is your go-to companion for those 5K runs and gym sessions. We designed them to deliver that perfect audio experience to keep you motivated during your workouts.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best noise cancelling headphones no issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best over theear noise cancelling headphones so far in the market. These are more comfortable than their predecessors and also believe that the sound quality is also improved. The structure is more stiff and sturdy then xm3. The ability to connect to to devices at the same time is very useful as I use my phone and computer at the same time. The cup size is 10% larger so they are more comfortable as well and their ability to reduce incoming sound while speaking to someone is also very useful. They have everything that I could have asked for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
Great! We're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great wireless headphones for work and music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having problems finding good wireless headphones that I can use for both work calls through a laptop and cellphone calls. These definitely work well for both use cases, and allow you to connect to both laptop and phone at the same time. The sound quality is great, and wearing them for longer periods of time isn't too difficult. I'm still figuring out some things about how the ambient noise feature works, especially when it comes to Teams calls, but overall very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello dmaz,
You made a right choice with our WH1000XM4! We are glad you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Love these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. Super comfortable and the noise canceling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyS, thanks for your positive feedback!
It is truly wonderful to know you’re enjoying your WH-1000XM4 headphones and finding them so comfortable with superb noise cancellation. That premium comfort and powerful noise blocking are features we’re especially proud to offer.
Thanks for choosing Sony and for sharing your positive experience with us!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Top of the Line!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, adaptive, and intuitive noise cancellation, deep, audiophile-pleasing sound, maximum comfort, great multipoint connectivity, and easy to use!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones have quickly become a favorite of mine. The battery life is impressive, often lasting longer than I'd expect, and the noise-cancelling functionality is top-notch, really letting me immerse myself in my music or podcasts. However, there are a couple of gripes. The built-in Alexa support can be hit or miss, and the mobile app isn't the most user-friendly. Additionally, the adaptive noise-cancelling feature isn't really my cup of tea. Still, overall, these headphones deliver where it counts.
I would recommend this to a friend