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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 12,469 reviews
  • Rated 5 out of 5 stars

    The Best Purchase for Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beat headphone I had in years. the headphones are super comfy and they do not slid down. they truly are noise cancellation because when i can’t hear when people call my name, i only see them mouth but no sound comes out. definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ElizabethD,
      Thank you for your recommendation and for giving our WH1000XM4 and 5 star rating! We are truly happy to hear that you are pleased with the amazing noise canceling capability and comfortability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great for working out, and cancelling noise. I use these everywhere I go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your enthusiastic review, CjRo!

      We are delighted to hear that your WH-1000XM4 headphones are proving to be so versatile, accompanying you everywhere you go! It's fantastic to know they are great for working out and that the industry-leading noise canceling is helping you focus, no matter the location.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony makes the best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, easy to wear, especially with glasses. It has 3 modes: Noise Cancelling, Ambient Sound and Off and the noise cancelling is very good. There are some minor things like the battery and sensitivity to voice but nothing that is hard to get used to. It also folds up and the case is very hard so it protects. Overall I love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisQ,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, NC/Ambient sound mode, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Overall pretty nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and product quality. I have an extra large head though and they’re pretty tight. I usually end up with a headache if I use them longer than an hour or two. Great battery life. Sometimes they don’t cooperate with Bluetooth. They’ll be connected to something that isn’t even on and I have to go delete that option before I can use them elsewhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EllenP,

      We are really happy to hear that you are enjoying the sound quality and impressive battery life of your headphones! It is great to know that the audio performance is hitting the mark for you. We appreciate your honest feedback regarding the fit; while the WH-1000XM4 features a flexible headband and soft pressure-relieving earpads, we understand that comfort can vary for everyone. Regarding the Bluetooth connectivity, these headphones feature Multipoint Connection, and you can easily manage or switch between your paired devices using the Sony Headphones Connect app to ensure your primary device is always prioritized.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise suppression is amazing, sound quality is perfect. Easy to pack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KonnerR,

      Thank you for choosing Sony!

      We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take this from someone who doesn't ever write reviews. I’d easily pick this over any Apple product. Fits wonderfully, noise cancellation is amazing, and battery life is great. Great headphones for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erik, awesome! We appreciate your review. We're glad you like your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound controls are amazing. I love the noise cancelation and how it can automatically adjust to what you are doing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAD369,

      That’s wonderful feedback! We are thrilled you love the adaptive noise cancellation and the intuitive sound controls on your WH-1000XM4 headphones. The ability to automatically adjust to your activity is a key feature we are proud of, ensuring you always have the perfect listening environment.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Former Bose, new Sony Fan!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 700 Bose headphones first, and while the sound was 'good', had too many issues with connections and with the Source List in the app not working when I needed it. Switched to the Sony headphones and couldn't be happier!! All my issues with Bose are nonexistent with the MX 4s. Longer battery, better sound (imo), better functionality with the controls since you have twice the surface area to work with... and the cheaper price is the icing on the cake!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply excellent and great in terms of sound quality and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, lucifer

      We're thrilled that you're loving your Sony WH1000XM4, equipped with a powerful processor that ensures premium sound quality, offering well-balanced audio with deep bass and clear mids and highs, as well as soft ear pads for long-term wear. We're glad it's hitting the mark for you. Enjoy the music! Thank you for choosing Sony! Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    Quality headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable. The sound quality is excellent and it has very long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jkfam,

      Great! We're glad that you like the comfort, sound quality, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than the competiton

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong, the sound quality plus features and more importantly low wight plus comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKULNYC,
      Thank you for your kind words. You definitely made the right choice. We're glad to hear you like the XM4 when comparing other headphone brands in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! a daily wear for me and i was on the fence at first. super cute & the sound quality is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hannah,

      We're thrilled to hear you love your WH-1000XM4 headphones and that they have become a comfortable, stylish part of your daily routine with beautiful sound quality!

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    One of the best over-ear wireless BT headsets

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned Bose QC 35 IIs, but I'm happy to be back in the Sony Eco-system. The ear cups are very comfortable and can be worn for hours at a time with minimal discomfort. A lot of convenient features such as the touch gestures, USB-C charging, and "hand over right earcup to talk to people" make this headset one of my favorite. The sound quality is on-par with the Bose, and I think the headband is more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evilmanta, Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first noise canceling headphones. Sound is amazing, Lightweight, comfy and clever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ziggy47,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony, great for gaming!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is rich and deep, a classical Sony feature. They are very comfortable to wear for a long time. Great for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnahppyCamper,

      Perfect! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones for true music lovers!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. Purchased a few goodies over the holiday sale period, and these are by far our favorite. Outperform our BOSE headphones, AirPod Pros, and Jabra Elite 85Ts (yes, I know these are not earbuds). The crazy good battery life, excellent spatial/3D/360 sound through Amazon Music, makes these an even better deal. Easily 20+ hours on a single charge. Buy them, you won't regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1904J,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Buy these, you won't regret it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. Purchased a few goodies over the holiday sale period, and these are by far our favorite. Outperform our BOSE headphones, AirPod Pros, and Jabra Elite 85Ts (yes, I know these are not earbuds). The crazy good battery life, excellent spatial/3D/360 sound through Amazon Music, makes these an even better deal. Easily 20+ hours on a single charge. Buy them, you won't regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1904J,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how these headphones are comfortable and easy to pair. Thier size make them easy to transport. They have great sound as well and the bass isn't too overwhelming. I can listen to them for hours without being fatigued.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Quezo! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Work Stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, decent battery life and comfortable. Recommend to family & friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Holidayrelief, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    The great escape!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them everyday. You will get lost in the music. ANC is superior. Balanced sound. Quilts material. Lightweight!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QSound,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US