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Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 12,578 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Just dooooooeeeeet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Love the sound quality and the ANC is tooop notch. There was a garbage truck going crazy outside of the empty warehouse I'm working inside of, and I cycled into noise cancelling...Holy crap it's like it wasn't even there. Great buy, fantastic battery compared to my WF-1000XM3 earbuds I got a year or so back. If you can spring for these, definitely do it. Paired easily with my iPhone and Macbook Pro both with and without the app. App is also much improved from my first experiences.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pasadenaguy,

      Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall amazing headphones, love the audio quality as a person who has bought a lot of main stream over the ear headphones. I’d say these aren’t for heavy gym users. The band is pretty will and it’ll fall when laying down in my experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marco,

      We appreciate your positive remarks on the WH-1000XM4 Headphones' outstanding audio quality, and it's great to hear they stand out among mainstream options. We understand your concerns regarding stability during heavy movement, like at the gym or when lying down, as these headphones are optimized more for premium listening and travel comfort rather than intense physical activity. For a more secure fit during exercise, you might consider our sport-focused models, which are specifically designed to handle greater movement and sweat resistance.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    BUY THEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! i wear them while working out and they lightweight and don’t slip off. The noise canceling is amazing and senses the noise levels around you to adjust accordingly. easy controls by swiping your finger on the right ear for volume and skipping songs. definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jade,
      Thank you for sharing your feedback. It's nice to hear that you can enjoy your workout sessions without any distraction from the surrounding noise, thanks to the awesome noise canceling capability of our WH1000XM4. Good to know that you also like the sensor touch control. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Headphones you should try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are comfortable, function as they should, and have a long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Sandra,

      Thanks for the great review and for the 5-star rating! It’s great to hear that our product has met your anticipated standards. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you love them even more! With up to 30-hour battery life, they definitely are a game changer. Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these have truly been the best headphones, even for running. the sound and quality is truly amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelinaB!
      Thanks for sharing your review with us! We are thrilled to hear that your WH-1000XM4 headphones are working out so well for you, even during your runs. It’s great to know they’re keeping up with your lifestyle and providing the sound quality you were looking for.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Overall

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best wireless, noise cancelling headphones out there imo. These are a big step up from the XM2s which I owned previously The sound quality is great as you would expect. Comfortable and minimal. The only nitpicks I have are with a couple of features, *speak to chat* & *pause when headphones are taken off*. The ladder is nice when it works, which is most times, but not all. Speak to chat however has become annoying. Its very sensitive to noise, not just your voice. Also it seems to activate even when switched off in settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skyler,

      We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Speak-to-Chat function is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    XM4 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent investment, it lasts long, has amazing sound quality, and is simply comfortable to wear, but they do start weighing on you after you have worn them for a while, like for 3-4 hours straight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Jeampy! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So soft and sound is amazing! Noise canceling is perfect! Wish they were a little more snug. I have a small head and they can be a little loose for me. Mostly just if I lower my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ColeB, we're glad you like the sound quality and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can try adjusting the length of the headband using the sliders to a tighter setting if you haven't already.

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Huh What Did You Say

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't that impressed at first, but they got better and better. First time I really used them was for a flight from Atlanta to New Jersey, to West Africa. I probably used them for a total of about 6 hours and when I landed they were still at 90 percent power. On the flight back someone had to wave to get my attention because I couldn't hear the passenger that was 3 feet away from me that was trying to get my attention.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcDee,

      You made the right choice! We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good noise cancelling. I can’t hear my roommates loud keyboard anymore

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy,

      We are really happy to hear that your new headphones are providing the peace and quiet you need to focus!

      The industry-leading noise cancellation in the WH-1000XM4 is specifically designed to filter out a wide range of frequencies, including those sharp, high-pitched sounds like a clicking keyboard. By using our Dual Noise Sensor technology and the Integrated Processor QN1, the headphones can effectively silence the world around you, allowing you to stay fully immersed in your music or work without any external distractions.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    ABSOLUTELY LOVE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I saw a lot of reviews about these headphones and was influenced. But I could care less because THEY ARE WORTH UR MONEY. It can last days a couple days with full charge. The noise cancelling does work really well and the ambient sound feature allows me to hear things when I’m outside, so that itself is convenient. Overall 10/10. Absolutely love!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Birthday Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones absolutely brought joy to my daughter for her birthday. She loves how comfortable they are and the charge time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DaleV,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM4 headphones brought such joy to your daughter on her birthday. Knowing she appreciates the comfort and charge time makes us proud to be part of her special moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    One of my best tech purchases of 2020

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate wearing earplugs or headphones that fit on my ears. I also hate having them on so that I can't hear what's going on in my surroundings. However, I saw these on sale and they fit over the ear which was more comfortable. Not to mention the noise cancelling and the ability to still hear sounds around me in a quick second without having to take them off. The sound quality is second to none. My daughter has BOSE and these are way better. They have been staying charged for what seems like forever. They are a must-have to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DBbuysBB,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Outstanding Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from years of using gaming headsets I gotta say these are amazing they are super comfy and perfectly fit me and the battery life is amazing. The sound quality is phenomenal on its own but when paired with dolby atmos the experince is truly amazing. Works great with any game and the wireless range is pretty decient. Overall highly reccomend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, Nerthi! We're glad that you are impressed with your new Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I've ever had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, they are truely noise cancelling. You literally cannot hear anything when you have these on. The sound is outstanding. These are well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, AndrewP!

      We are genuinely delighted to hear that you find your WH-1000XM4 headphones to be excellent!

      It is very rewarding to know that you are experiencing the powerful and effective noise canceling, to the point where you "literally cannot hear anything." We put a great deal of effort into developing this industry-leading Active Noise Cancellation, and we are also glad you find the sound outstanding.

      Thank you for confirming that these headphones are well worth the money and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    WH-1000XM4 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impeccable quality. I was hearing musical textures in songs I've listened to for years for the first time. The only negative thing I have to say about it is how sensitive the touch pad is. I'm always accidently hanging up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User144668,

      We feel privileged to know that our headphones have allowed you to rediscover your favorite songs by revealing musical textures you hadn't noticed before. We also appreciate your honest feedback regarding the sensitivity of the touch sensor; if you find it a bit too reactive for your style, you can actually disable the "Touch Sensor Control Panel" within the Sony Headphones Connect app to prevent those accidental hang-ups.

      Thank you for trusting Sony and making us a part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones amd noise cancelling ive had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Greatrpg,

      Thank you for choosing Sony!

      We're elated to hear that you regard the WH-1000XM4 headphones as some of the best you've experienced in terms of noise cancellation. Knowing that our technology enhances your listening moments means a great deal to us. We appreciate your support and hope to continue delivering quality audio experiences that you enjoy.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Review of head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is optimal. Sound quality is great. Controls are easy to operate. Only complaint is they could stay in position better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrellH,

      Thanks for the review. We appreciate the feedback towards the design of the headphones, and it can definitely be taken in consideration for future references. Although, it brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise cancelling head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and comfortable to wear on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Tilt,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    top notch!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are AMAZINGLY GOOD! I use them for 2 to 6 hours every day. They're comfortable, high quality, build & performance & the noise cancelling is OUTSANDING! You simply will not believe how well ambient sound is suppressed. You may not believe this, but, I assure you that I can't even hear loud thunderstorms with these on. I'm an audio production professional & know great sounding headphones when I hear them. These are definitely among the very best. You just can't go wrong if you buy these1

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MISLED,
      Awesome! Thank you for a great review and recommendations! We're delighted to hear you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US