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Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 12,578 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AWSOME

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones turn out to be good and they are comfortable I use them in gym all the time they cancellation on them are good as well battery last long too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM4 headphones! It’s fantastic to hear that they are contributing positively to your fitness journey at the gym. The WH-1000XM4 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your workout without distractions. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Favorite Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved them! The headphones are lightweight, noise canceling, and a slick design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      We're happy to hear you love the noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    XM3 to XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still love the WH1000XM3. I think they are just as good as the XM4. XM4 has different features. I really did not notice more noise cancelling than others stated. These are super comfortable. I wear them when I sleep sometimes, as the noise in the city can be overwhelming. Great price for the quality. My XM3 lasted for ever and are still great!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi free,

      It's wonderful to hear you're still loving your WH-1000XM3 headphones and finding the WH-1000XM4s super comfortable for city noise, even for sleep! We truly appreciate your detailed feedback on both models and their lasting quality. It's fantastic to know they've been such a reliable companion for you. Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the Hype for Me

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. Had been eyeing them for awhile, not thinking they were worth the investment, but as soon as I slipped them over my ears, I was hooked. Super comfortable, great sound, and love how much you can customize via the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnesiaB, we're glad you love the WH1000XM4 headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A good buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an audiophile, but I wanted a top-ranked set of wireless headphone, and this one sounds pretty good to me. It does a pretty good job of sealing off outside sound even without the noise cancelling on, and with it on it's pretty amazing. This headphone is also rests on the head quite comfortably. I haven't had it on for extended periods, so I can't yet attest to its comfort for a long a flight or a long winter's night, but so far, so good. I do recommend them, especially if you get them on sale as I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Safari10,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Very good headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly I loved these headphone. I purchased them when they came out in 2020 after watching a slew of reviews and digging deep into causal audiophile subreddits. This year I had to replace them as they stopped working :( but they were so near and dear to me for almost 6 years. I decided to upgrade to the xm6’s. Used them al most every single day all through college and at my first big girl job too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinkies!
      Thanks so much for sharing such a personal story and for sticking with us for all these years.

      It is truly wonderful to know that your WH-1000XM4 was such a reliable companion from your college days all the way into your career! We are honored that they were part of so many big milestones for you, and we’re excited for you to start this next chapter with the WH-1000XM6.

      We really appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice and Comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones exceeded my expectations. They are very light and comfortable to wear for those long airline flights or just watching movies at home. I was surprised to find that I can connect them to my TV for the best surround sound experience when watching movies. The noise cancelling works really well, I often times do not hear people talking to me when I have them on. The case if very compact and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rmcsec.
      Thank you for such a great review! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling function and features with your new WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I love these!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am ND and my kids are...loud. These are amazing. I absolutely love that I can adjust how much background noise comes through. They are soft and comfortable. One of the best purchases I have made. They are a little pricey - but so worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmandaR,
      It's nice to know that you are very much satisfied with your purchase. We're happy to hear that you are enjoying the noise canceling capability of your Sony XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Honest review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sexiest, best sounding, CRAZIEST NOISE ISOLATION I HAVE EVER USED IN ALL MY YEARS IN EXPLORING NEW HEADPHONES (my experience) battery life is long and when you pair it with the sony headphones app you get so many features my favorite is the ambient sound mode it like turns off everything and turns on all the mics and it honestly feels like I have no headphones on so I can have these on listening to music while getting the perfect sound quality while still engaging in a conversation with someone next to me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, very light on the weight. I would get headaches from my beats over the ear headphones but I have no issues with these ones. If you think over the ear headphones wont work for you, these are a great option to try out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Parisa, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Does not disappoint

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. Very comfortable on the ears. Battery life did last as advertised. Vast improvement on phone calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACSalter, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality, battery life and comfort of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    I reall

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi quality headphones with some great features. The noise cancelling is really good, and like the option to have it wired as well. You will want to mess with the settings on the mobile app as well as it will help control some of the features that can be useful at times, and other times not what you want at the time like speak to pause feature. Some people might not like this if they don't want to use the app or using the touch panel to control the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Henshin, thanks for commenting!

      We really appreciate your positive feedback with our WH-1000XM4. We are also thrilled to hear you are satisfied with the exceptional sound, quality, noise canceling function, headphone connect app, and superb features of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling headphones!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of nice noise cancelling headphones in a while, but goodness these are great. Good styling, great battery life, really clean balanced sound, and, above all, great noise cancellation. Would highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CrisT,

      Very nice! We're glad to hear that you like the battery life, sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth Every Penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's there to say that hasn't already been said, its the build, its the sound quality, its the look, the battery life, etc. These are pretty much the go-to as far as Over-the-Ear headphones are concerned and for good reason. They recently released the XM5s which apparently have slightly better noise-cancelling and quality but honestly for the price(especially during a sale) you can't go wrong with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnenthusiasticGamer, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid pair of headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the reduced price. Audio quality is solid and the Bluetooth has been very handy while traveling. Took a little time to get used to compared to open ear. Battery life is a little less than expected with certain settings enabled.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your detailed review, TobinD!

      We are pleased to hear that you found the WH-1000XM4 headphones to be a great value at the reduced price and that you are enjoying the solid audio quality and very handy Bluetooth feature while traveling.

      We understand that switching from open-ear headphones requires a slight adjustment, and we appreciate you giving yourself time to get used to the sealed fit. We also acknowledge your feedback regarding the battery life being a little less than expected when certain features (like full ANC or certain codecs) are enabled; performance can vary based on usage settings.

      We are glad the XM4s are serving you well on the go!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones better than beats hands down. I bought a pair of beats studio and didn’t like the fit and sound was poor. For the price you would think the sound would be better. I exchanged them for these and wow they are awesome. The sound is great and super comfy. It took me a sec to get use to the no buttons on the headphones but I do like that you can turn them off manually vs beats that to turn it off you have to close them. So far they are running smooth and comfy. Def recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NYCArtChic, You chose the best headphones brand and we are glad that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing and comfortable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As all reviews say ; great noise cancelling , beautiful sound , long lasting battery , and sleek

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny,

      Amazing! We're glad that you like the noise canceling function, sound quality, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They’re so easy to use and the noise cancellation is perfect for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hailey,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM4 headphones have made your travels more enjoyable with their ease of use and effective noise cancellation. It’s rewarding to know the product supports your lifestyle so well. Your feedback truly means a lot to us.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best in class headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I've invested in. The audio quality, noise cancellation, comfort, better life, everything's on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sharath,

      Great! We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, comfortable and easy to use. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MalS, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US