Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$269.98
Save $49.02
Comp. Value: $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12567 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 12,567 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good recommendation if ANC is a priority

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is amazing! Comfort is also great, but the ears can get hot a couple hours in. Touch control can be a bit finicky, I had to exchange mine out for a replacement, but it worked ok after that. I hate having to adjust the headband slider every time I put them back in the case, since I use the case often, but that's just being nitpicky. Great headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hailey,

      Thanks for the feedback. We are glad you like the noise cancelation of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 4 out of 5 stars

    Leaky sound

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the design is beautiful and has a nice weight into it. the sound leaks. Love that it has NFC makes it easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molinito, You've made an excellent choice! Good to know you like the great sound quality, beautiful design, comfortable weight, and easy NFC connection. Please adjust the left and right slider, to ensure a great fit and to prevent sound leaks. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best of the Best

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Bose for the past 20 years and they were great for noise cancellation and overall sound. I've had these Sony XM4 for over 3 weeks. Meet the new champion. Long battery life. Excellent noice cancellation. Lots of great features like: Swipe Volume Control, Swipe Skip, Swipe Replay, Auto Pause when you speak and much more control and customization using Sony's app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi superscoobysnacks,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these on a plane and the noise cancelling and sound quality are quite good. They fold up really easy in the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones out

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of the new Bose Quiet Comfort headphones and returned them for these. They didnt compare at all when it came to style, functionality, sound, and features. The Sonys have a built in assistant that can be accessed at the touch of a button which could be used with Google or Alexa. They have a unique feature to hear your surroundings by holding the outter side of the headphone. The app has countless settings to fully customize them to your liking. And even a feature to capture a photo of your own ear to get the best sound possible. I noticed the headphones are also scratch resistant and stay clean for the most part. Every other pair of headphones that ive worn, ended up with scratches and blemishes shortly after purchase. The case included is protective and functional. The right ear side has hand gesture functions that help you amswer calls, end calls, skip songs, and change volume. Which does take some getting used to. I personally recommend these to anyone. I can finally be heard with ease on my calls without too much background noise. You can't go wrong with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssa, You've made an excellent choice! We're very happy you like the built-in assistant function, ambient sound mode, tons of customization using Sony Headphones Connect App, amazing built quality, touch sensor controls, and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable but..

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphones, very comfortable and noise cancelling is out of this world but I wish it has better grip it falls off my head if I lean backward working out at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serenau, Wonderful! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    5 stars

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable headphones perfect for workouts (running, lifting)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devin,

      Thank you for your feedback! We are happy to hear that you find the WH-1000XM4 comfortable for your workouts. Please keep in mind that these headphones are not sweatproof or waterproof, so we recommend keeping them dry to ensure they continue to perform their best.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best Headphones for the Price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bang for buck one of the best headphones you could ever get. I had the previous gen of the headphone and decided to upgrade and it was the best decision I made. They took the previous model and improved in every way. Sound never cuts and you can feel the bass in your ears. Truly an amazing experience to listen to anything with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDOS, Great upgrade! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancellation …

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for noise cancellation. Great for enjoying movies. These headphones provide a relaxing musical experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Food,

      Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Ear Phones for the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth the money, a very reliable product. Battery life is outstanding. The sound quality is excellent. Highly recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AquaboomMaxBoom,

      You made the right choice! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    No over hype here. Real Deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow wow wow. These headphones and everyones review have not disappointed thats for sure. and the bass hti on these are so much better then beats by dre and those are more expensive then these. Thank you to everyone who left the review that pushed me to give these a try. And if your reading mine you should get these. So far best headphones i have owned wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThatVato,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones top notch sound quality great fit and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best i have ever had

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound out of a head phone i have ever heard amazing noise canceling easy to use comfortable head band and ear muffs so nice that you can charge with phone charger cord

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardC,
      Thank you for sharing your feedback. We are delighted to hear that you are enjoying the awesome sound quality of our XM4 as well as the superb noise canceling, long battery life and comfy design. It's nice to know that you were able to use your phone charger cord but please be advised to use the supplied cable for safety precaution. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good sound and battery life

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. You will definitely need to use the app to get the most out of them, and it can take a while to find the best settings for you, but overall the sound quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LatenightRamen, You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love them!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them!!! They have great sound quality and they’re very easy to use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kari!
      Thanks for sharing your positive feedback on the WH-1000XM4 headphones.
      We are very glad to hear that you love them and find them easy to use with great sound quality!

      Thank you for selecting Sony!
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. So comfortable, great sound , great sound canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Happy,

      Awesome! We're thrilled to hear that you're enjoying your WH1000XM4! It's wonderful to know that you appreciate its comfortable design, outstanding sound quality, and excellent noise canceling capabilities. Thank you for the fantastic five-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing birthday gift. Very comfortable and great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeyandraM,

      Perfect! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and battery life. I like these better than my previous bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CJ24, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Crisp Sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. I compared them for a while to the Beats before purchasing. I got them for my daughter but loved them so much i just purchased some for myself. The sound quality is amazing. They are comfortable and easy to use. 10 out 10 I definitely recommemd these over the Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PrettyUnicorn,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise cancelling Headphones

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this headphone for past nine months and Sony never let me down. It's very handy and not heavy. The box provided is awesome and holds this well. Noise cancelling feature is great and when you speak it recognizes your voice and holds the audio. Volume can be adjusted on the headphone with fingers. That's kind of cool. Love this headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HShan, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US