Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Bass, Sound quality
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light piece of art, sound is so rich, true noise canceling with every bit of sound coming on so clear and crisp. And the bass is just simply superb...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherwinI,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality,bass and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable even for someone with a very large head. I wear a size 8-1/8 hat and this still fits well. Noise cancelling works as well as any other brand I have tried. the touch commands on the ear to control music and volume is extremely convient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, Awesome! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Good, but could use a few tweaks to be great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Then noise cancelling function on these headphones is really good. I've never really had a pair other than airpod pros. I mainly use these while I'm studying, listening to lectures or on Zoom calls. I love that you can connect to two devices at the same time via bluetooth. These headphones are much smaller and lightweight than I thought they would be. The app you need to accompany it is okay to use, but does not have a ton of functionality. There are a couple of major points that I do not like. 1st, the padding on the earcups is not very thick. Your ears may touch the inside of the headphones if they aren't on the smaller side. I have tried to replace them with aftermarket ones, but have not found the right one yet. 2nd, the talk to speak function, it will pause headphones if it indicates you speaking, is very sensitive. It reacts to a slight clearing of the throat or other sound easily. Then it will take a few seconds to reconnect to what you were engaged in. 3rd, to get the full functionality of these headphones, such as 360 Reality Audio, you have to subscribe to "premium" apps or services that utilize it. For the price, that is off-putting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivazar, we're glad you like the noise canceling feature and the multitpoint function of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). You may find this link helpful in your issue with the sensitivity of the unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=pauses
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We appreciate your feedback on our product. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
They are good but.. Nah they are perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Headset, yes they are Over-ear ( not like others B by…) Sound quality is a 10/10 Noise cancellation is a 9.5/10 Comfort is a 11/10 very comfortable Easy to pair 9.0/10 Yes Apple devices are easier This are the best headset i have ever use, for me comfort is a must.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Sony WF-1000XMF4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality of the headphones, super nice and comfy! Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liliana, That's great! We're very happy to hear you love the sound quality and excellent fit of your Sony WH1000XM4. Your recommendation means a lot to us! Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Fantastic sound and comfort!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic, great sound and comfort. The noise canceling is awesome as well. Really keeps the distraction away and get you in the zone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huey,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling, and superb performance of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
great sound / noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise canceling headphones i’ve purchased. great for flights. sound canceling works instantly. long battery life although i’ve had it for only two months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aly3, great! We're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
My Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just bought these and i cant go back to my old headphones. the noise cancelling is absurd. battery has been good too. i dont like how its made of plastic and my only concern for anyone buying this would just to be careful with handling it. if you got the money, this is something worth buying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomas,
Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Great Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on those. Super comfortable and great quality. Truly lives up to the Sony name.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonT, Awesome! We are glad to hear that you are enjoying the sound quality and comfort of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great quality, functional, sleek, would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love: I love these especially for listening to music, streaming shows/movies, walking while listening to things. Great noise-cancelling feature and the ambient background noise option is great when I need a little white noise, but not full-blown noise while working in places like open-office spaces, cafes, etc. HOWEVER: The only thing I don't like about them is that when I'm on the phone, sometimes the noise-cancelling feature doesn't work as well when I'm in a crowded place with some noise and the noise-cancelling feature is actively trying to cancel noise, you feel me? That's the only thing that bothers me so far, otherwise, I LOVE THEM! Color: Headphones are professional, sleek-looking, and pairs well with my other tech things. The slightly pearl looking finish is a nice touch, especially since over-the-ear headphones can look very bulky/chunky. Comfort: Great, soft headpiece at the top, very comfortable ear pieces. I don't know about you, but I hold a lot of heat in my head which makes wearing these for more than 1 hour in the winter time (northeast US) a little uncomfortable. However, they make for good earmuffs when I'm jumping in and out of the car when shopping. Price: I paid the sale price on these which wasn't too bad, but I had to wait a year or two for them to be the price I was willing to pay. Overall: I am not disappointed! Love these and would buy them again in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJG312,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, comfort, and design of the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and long battery life! I would greatly recommend these headphones to anyone who has the money for them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yt1106,
Perfect! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason that I bought this product is because due to COVID I have to work from home and the noise cancellation and the battery life futures were the main reason of this purchase - I don't have to hear my dog, my teenager son and my mother talking and distracting me while I'm working.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kitty,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Love these headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've used! So comfy to wear, touch controls are intuitive for once and super easy to use. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for your fantastic review, Rachel!
We are so pleased to hear that you consider the WH-1000XM4 the best headphones you've ever used! That's what we love to hear.
We designed them to be incredibly comfortable for long listening sessions, so it's rewarding to know we got it right for you. It's also great that you're enjoying the easy-to-use touch controls. We believe you should spend more time enjoying your music and less time figuring out how to use your headphones!
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Effective Noise Cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling headphones. Great features that speak to you to let you know if it’s on or off and how much battery is left. I use this to drown out my riding lawn mower noise as I mow. With the Bluetooth function I listen to my favorite tunes the whole time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewbeStreamer, Great! We're glad that you like the noise canceling function, battery life, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort
I Love It
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's comfy and doesn't hurt my ears after wearing it for a while. The battery life is really good. Easy to connect to any device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarM,
Great! We're glad that you are enjoying the comfort, battery life, and connectivity of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using ear buds for quite awhile but thought I’d try a good set of headphones and so far have been extremely satisfied. They’re not so heavy to cause discomfort and they are very good at isolating other sounds in the room. Being cordless really makes being mobile extra good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binky,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
best form factor for sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some of the best headphones money can buy. I like this model better than the later ones as it had a thicker headband which is comfy for bald people. cant wear the new ones without head pain. Sony please think of this for the XM7s this form factor was much better. the drivers in the xm3 sound the best for bass but somehow these still sound better than xm5 or xm6 they are trying to make them smaller but ruining the bass in the process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quinn,
Thank you for your incredible 5-star review! We're so glad to hear you consider the WH-1000XM4 some of the best headphones money can buy.
We truly appreciate your detailed feedback, especially your insights on the headband design and the sound profile. We understand how important comfort is for long-term wear, and your comments about the thicker headband on the XM4 are extremely valuable. We'll be sure to pass your suggestions on to our product development team. User feedback like yours is essential as we continue to innovate and refine our products.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
The perfect headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone quality is amazing and there are so many options and settings available on the app. The UI on the app is very easy to use as well making it quick to switch modes. I work in a factory where we can listen to music and these headphones are always on me and they help so that I don’t have to hear all the loud noise around me with the noise cancelling mode. Great product!! My brother put me onto these headphones:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelyB, Thank you for sharing your wonderful experience with your WH1000XM4! We're very happ to hear you like the amazing quality, variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference, and top-notch noise canceling feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Excellent Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, noise cancelation is amazing. Doesn't even feel like you're wearing headphones. Definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AVS1219,
Nice! Thank you for your awesome feedback and we are truly happy that you are pleased with the amazing noise canceling capability and quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
WORTH IT
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE. I'm not one to leave review but these have been a great purchase. I enjoy everything about the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC0001,
We are excited to hear how much you’re loving the WH-1000XM4! The sound really stands out, thanks to our advanced noise canceling and super clear audio, so you can get fully lost in your music every time.
Thank you for choosing Sony!
Best regards,
Estefany