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Customer reviews

Rating 4.7 out of 5 stars with 12577 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 12,577 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the active noise cancellation feature and the sound is great. Would recommend purchasing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ang31,

      That's wonderful to hear! We're thrilled that you're enjoying the WH-1000XM4 headphones so much, particularly the active noise cancellation and the excellent sound quality. It means a lot to us that you'd recommend them. Thank you for sharing your 5-star review! We strive to create products that deliver an exceptional audio experience, and your feedback truly validates our efforts.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great for sensory control!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has issues with auditory sensory overload, noise control is very important to me and I didn’t feel like my old headphones were quite doing the job so I was on the hunt for a new pair. I had decided on these after comparing reviews, specs and details on these, the Solo Pros and Bose headphones. One of their best features in conjunction with the noise control is the sliding scale that can let’s you choose how much background noise you’re comfortable with in any given situation. You’re also able to connect to several Bluetooth situations at once which I love. The only thing holding me back, to be perfectly honest, was the price so I kept my eye on them waiting for a solid sale price and I’m glad I did!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ananda, thank you so much for sharing your amazing experience! We are so happy to hear you are satisfied with the outstanding features especially the controllable background noise function and multipoint connection feature of our WH-1000XM4 Wireless Noise-Canceling Headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply Awesome Get these Cans!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I own Beats StudI 3, Power Beats 3, Bowers & Wilkins PX7 and P5, Bose Soundsport, Bose Buds and now Sony M4 and I'm shocked how great the sound. The Ultimate Test Luther Vandross - Evergreen, Impossible Dream and of course Superstar (Live). Wow found app setting on the equalizer "Voice" it reduces the instruments and elevates the vocals - Simply Smooth; Take it to another level set the EQ on "Excited ." Prepare to be blown away. They run close with the Jabra but because the are over the ear better reduction of noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WirelessEnthusiasts, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s lightweight and the sound is pretty good to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi headache, Amazing! We're glad you like the lightweight design and superb sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These headphones saved my sanity

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much, the noise cancelling has been a lifesaver! I was struggling with some noise issues at home as well as at work; the in-ear buds I had been wearing were starting to cause some pain in my ears so my sister suggested these headphones since her husband had the older model and had sung their praises. The price tag was a little daunting but I decided to go for it - and I don't regret it one bit! I haven't completely mastered the controls yet, but I can turn the noise cancelling on and off and that's the biggest thing for me. For work, sitting around the house, and travelling, I highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sapph, Thank you for the amazing review! We're glad you love the excellent noise canceling feature of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing NC Wireless Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones for the price, great sound quality, great noise cancellation, and amazing comfort for hours of use. Would highly recommend to anyone traveling, or looking for a pair for your home computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price, good case, good sound. For the gym wear a hat, does not hold well to head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Henderson,

      Thank you for choosing Sony!

      We’re excited to hear that you appreciate the sound quality and value of your WH-1000XM4 headphones, along with the convenient case. Thank you for sharing your honest feedback about the fit during workouts—it’s insights like yours that help us understand how our products are used in real life. We appreciate your support and hope you continue to enjoy your headphones in many other ways.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nicely done, Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Solid noise cancellation. Sounds great. What more could you ask for?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelleyJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good about it, excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HindupurS,

      That's wonderful to hear! We're thrilled that the WH-1000XM4 headphones are delivering the excellent noise-canceling performance you were looking for, ensuring a premium, immersive listening experience.
      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM4 Wireless Noise-Cancelling the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love them lots of bass sound amazing can t wait software update

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidH,

      Thanks for posting! We're thrilled to hear how you love your WH-1000XM4 headphones, it's great that you're enjoying the incredible sound quality and bass now!

      Keeping the firmware updated is a great idea to ensure you're getting the best performance and any new features that are released. You can easily do this through the Sony | Headphones Connect app.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing! The only thing I would caution the user is that you put them in their case when transporting them because the last pair broke.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adam, thank you for giving 5 stars! It makes us really happy to hear you're enjoying the WH1000XM4 outstanding sound quality! We also really appreciate your recommendation, we agree that it's best to store them in their case when not in use to ensure they remain in good condition for a longer period. Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphone really good.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchased so far. ANC is surprisingly good. One verdict is that it's hot while wearing for a long time, but feels better than an in-ear headphone in terms of comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working Amazing sound quality is very good, connecting quickly with your devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MoatraJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound quality and are very comfortable. They are also very good with noise cancellation. I like how they fold to fit the case which is much nicer than the case for my last Bose headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molly,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a year since I’ve purchased these and they are still going strong. Nice sound and awesome base!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarleenS,

      That's great! We're glad to hear that you like the sound quality and bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how they just block all the noise they also are really comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,
      Terrific! We're thrilled to hear you love the noise cancellation and comfortable fit of your WH1000XM4 headphones. We always aim to provide the greatest possible experience to our customers. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Phenomenal headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color, sound, shape, and experience have all been amazing. Great sound-deafening performance and the fit has also been incredibly comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yuli, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great for what it is...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a solid deal. The noise cancelling is one of the best on the market with remarkable sound quality. However, the touch controls can be a little to get used to and I end up using my phones controls most of the time instead, but if you just want really premium feeling and sounding headphones, these are not a bad pick

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ivanramos117,

      Thank you for the feedback and we are glad you like the sound quality of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, noise cancelling. Some trouble figuring out the controls but I still love the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CollegeMom!
      It's a true pleasure to hear you're loving your WH-1000XM4 headset! We designed it with features like Adaptive Sound Control for personalized listening and Speak-to-Chat for seamless conversations, making your audio experience truly immersive.

      We understand the controls can take a little getting used to, so to help you master them, here's a link with more information about all the controls and functions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Already own the gen 2 and 3 versions. Upgraded to gen 4 to gain new features like pairing to 2 devices at the same time, auto pause if you take them off, and upgraded chip. The sound and comfort is amazing. Customizable EQ via Sony app. It was a choice between these and Bose 700. Decided on Sony because of past experience and most reviewers rank them higher than Bose. Plus they are less expensive. The active noise canceling is top notch. Bluetooth connection is rock solid. I haven't had any drop outs even at long distances from source. There is still a little work to be done to improve swipe controls: (not responsive in cold weather, sometimes it takes a couple tries to skip to next song or adjust volume.)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crsonemn, We are glad that you love your Sony WH1000XM4 wireless headphones. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! -Vincent Sony_US