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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 12,579 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, very light and comfortable. Used to have Bose Q35 and this is way better and more comfortable. Noise cancellation is amazing and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Legin,

      Awesome upgrade! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Connection is perfect and noise-cancelling works great. Very comfortable with the over the ear design. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DM12, That's fantastic! Thank you so much for sharing your experience so far with your WH-1000XM4 Headphones! We are happy to hear you are pleased with the easy Bluetooth connection and superb features, especially the exceptional audio and noise cancellation and you are very comfortable wearing them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-stars review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent voice quality, good fit. love noise cancellations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImranA, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    5/5 Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, good durability, and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbrahamC, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for the amazing review and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Expensive but worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love the fact that the cover entire ear and I can wear for hours with not pain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardF, we're glad you love the sound quality and the earpads of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on Sale. Amazing headset. Extremely comfy and light weight. I’m a big guy with a large head to note. Quality for music is the best I’ve heard. Would definitely recommend on sale price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jz86, fabulous! It is really nice to hear you are happy with the fantastic performance & quality of our WH-1000XM4! We are also pleased to hear you are satisfied with the outstanding sound quality and comfortable fit & lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 & 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Comfortable and great sound quality. The noise canceling works great. Make sure you download the app so you can go through all the settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tframe13, Excellent choice! Glad to hear that you are happy with the sound quality, noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony M4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, easy to use, long batter life, not so great mic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZackR,
      Thank you for your purchase and we are delighted to hear that you are pleased with the audio quality, long battery life and how easy to use our XM4. Your feedback regarding with the microphone is duly noted. This will help us improve our future product. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Phenomenal sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I spent the extra money and bought real quality headphones. Tidal HiFi sounds phenomenal with them. I lose track of time listening to music and they're still comfortable hours later.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FootballMom, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WONDERFUL HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love this product, from starting from a cabled headset to a bluetooth connection i can say i made a very good decision, especially with headphones like these. I really love the audio and the noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieA, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have beats solo pros which had much smaller ear cushions. Because of that, wearing them for an hour or two it started hurting. Those headphones were also noise canceling but I didnt know noise canceling until i tried these. Now i cant study without them. Having a bunch of settings is awesome too. the only issue i have is to change the volume you need to swipe up or down which takes much more time/ effort then tapping up or down to change the volume

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bader,
      Thank you for the 5-star rating! We're glad you found the best headphones that matches your needs and expectations. We appreciate and taken note of your feedback with regard on adjusting the volume. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    One of the best noise canceling headphones out!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, great noise canceling, fits over ears perfectly, convenient design to fold up in carrying case, pairs easily with any app or device, good base. One thing to note: outside of the Sony headphones app, you can also adjust the settings in your actual phones settings. Took a minute to figure out, but it makes a huge difference when you learn how to do that as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephM,
      That's awesome! It's nice to know that you are enjoying your WH1000XM4 for having such a comfortable fit, great noise canceling feature, awesome design, easy to pair with (Bluetooth) and good audio quality. We're glad that you were able to explore the your XM4 for its other capabilities and able to adjust it even without using the Sony app. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony is solid for audio

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort is there with these headphones. The noise canceling is crisp to not hear outside noise. Touch controls do take a little bit to get used too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andrew10,
      That's awesome! Thank you for your feedback and it's nice to hear that you are pleased with the comfortability of the headphone as well as the noise canceling capability of it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    to the next song instead of raising the volume

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the Sony 1000XM4, they have spectacular sound and are very comfortable I have some trouble with the sliding volume, they are very sensitive and will sometimes forward

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wildroes, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and design. Durable headphones that have lasted me a while.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and easy adjusting headset. Connects easy when ready to use and I can use them on all my TV. I highly recommend over the earbuds I had previously because of the comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sniffles1, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    CEO of a LLC...

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was absolutely amazed how clear the music is and the noise cancelling feature was amazing how well it worked. There so many options just a little to high-tech for me, I got the hang of them after messing with them. Way better than the Beats Sony dollar for dollar the BEST!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, StephenP! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise canceling at best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hesitated before purchasing this product since it's expensive. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Subbiah,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, design, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Sauce!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and Awesome sound! Got it at a great price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgeG,

      That's fantastic to hear! We're so glad you're enjoying the awesome sound and noise-canceling performance of your WH-1000XM4 headphones. Thank you for the five-star review!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable and they sound great! and look good, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigCWill70, That's awesome! We're so thrilled to hear you like the comfortable fit, great sound, and good look and design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US