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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 12,581 reviews
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Lightweight and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light weight and comfortable! Use either wirelessly or wired. I use on my PC and have absolutely no complaints. A little pricey, but if you can afford it, they are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmunds,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best speakers I have ever owned. I love the sound and the comfort of these headphones. The active sound cancellation works perfectly. I highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zeegamer,

      Awesome! We're thrilled that you like the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones ive ever purchased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. noise canceling. Light weight comes with a nice case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jessica,
      That's great! We are very happy that you like the comfortable design, awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Work well, worth the money. Sound is excellent. Battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethC,

      We appreciate the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits on my head, sound clarity is awesome, no ambient noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KGBcopy, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re very comfortable, easy to set up, sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaias, Thanks for sharing your feedback. We are glad that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Great sound quality and comfortable wearing for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimS,

      Perfect! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best for studying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Needed noise canceling headphones for college and so far they’ve been great. Sometimes I can’t even hear people walk up behind me. I also like the ability to adjust the noise cancellation based on my surroundings so I don’t have to worry about being dangerously unaware of my environment. Takes a moment for the sound to connect to headphones but only a moment. 10/10 would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianB, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and solid ANC, a good budget option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, DavidO! We are so happy to hear that you are enjoying the excellent sound quality and solid ANC of your WH-1000XM4 headphones. We developed these headphones to provide a premium listening experience with industry-leading noise cancellation, all while being a great value for our customers. We're delighted to know you're happy with your purchase. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not enough improvements compared to WH-1000XM3.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1) Headphone physical properties: Does not clamp tightly enough; constantly slide forward or backward when bending over or looking up. Earpieces become hot too quickly, even in cool weather. 2) Active noise cancellation (ACN): Very good. 3) Sound quality: Underwhelming sound quality if EQ within Sony app is not used. If EQ and app are used, sound quality improves to Good. Does not support AptX L, plus LDAC cannot be used if multipoint connection is selected. 4) Bluetooth connectivity: Multipoint function very poorly implemented - just doesn't work consistently. Otherwise stable bluetooth connectivity. 5) Controls: Touch pad works surprisingly well, BUT needs more than 1 programmable button - only allows choice of summoning Voice Assistant or control over ANC level Need both.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeysee, Thank you so much for your feedback. We value your feedback and this will help us in improving our products. Thank you again for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM4 Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfortability is good for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan,

      Very nice! We're happy to hear that you like the sound quality, comfortable design and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with no feedback. The headphones are very comfortable and light. Love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RodneyR, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones!!! Mainly use these for watching movies with my iPad. ANC is great. Even without playing anything you sumerge yourself in total silence. Connection with 2 iOS devices is very seamless. I do also have AirPod pro which are better for certain occasions due to spacial audio. I have no test these Sony for video calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello linodavid,
      That's nice to hear that you are enjoying your favorite music with our WH1000XM4. We're glad that you can easily connect your 2 IOS devices to your headphone and listen without any distractions, thanks to its awesome noise canceling capability. This headphone is also good for making or taking calls. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice headphones work pretty well. And I love the noise cancelation feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JordanK,

      Thank you for choosing Sony!

      We're excited to hear that you’re enjoying your WH-1000XM4 headphones and that the noise cancellation feature is making a positive difference for you. Your feedback truly motivates us to continue delivering quality products that enhance your listening experience. Thank you for sharing your thoughts!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones Comfortable to wear and sound amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MDQ1,
      Great! Thanks for the 5-star rating. We are very happy that you are pleased with the audio quality and comfortability of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best lightweight headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these noise canceling headphones! They are very comfortable and truly quiet from outside noises!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jklug, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio Excellence

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best headphones I ever owned. ANC is great. Have the ability to connect to two devices. Great Bluetooth connection range. Amazing sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jquest, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty comfortable...and the battery life on these are great! The features for silencing the music is nice too. I love these headphones. My favorite pair atm!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OoLongTee,

      Great! We're glad that you're enjoying the comfort, battery life, and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, they sound awesome. The controls are easy the options are sooth and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Scott,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite songs for a prolonged time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, the noise cancelling is great. It sits very comfortably on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MackenzieS,
      Perfect! That's so nice to hear that the noise canceling feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones works as expected and it's comfortable to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US