Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$269.98
Save $49.02
The comparable value is $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They are so comfortable and the sound quality is top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamieS, Thank you for the amazing review! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and very comfortable wearing even for long periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigcee, Excellent choice! We are glad to hear that you are enjoying the sound quality and comfort of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing! Loved it! Also, are very comfotable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiaL, We are happy to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Epic - best NC headphones for the price by far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried many different brands and price levels of noise canceling headphones, and these stood out above the rest. Have been using for 2 months now and they are a joy to use. Great sound quality and superior noise canceling technology (far better than any others under $300). Any features you don’t like can be easily adjusted through the phone app - eg. Ambient sound control, pausing when talking etc. and you can create different modes depending on what you’re doing - working out vs. when you’re at the office expecting to chat to people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simmage, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Headphones! some bugs

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound great, comfort has improved, software and features are great. One of the best noise canceling features around. bugs I'm still experiencing are multi device does not prioritize my phone over my laptop, also sound would sometimes randomly pause which is more software.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wRathanak, we appreciate your honest review of the headphones. Make sure to update the software via the Sony Headphones Connect app for optimum performance. When using the multipoint function, make sure to turn off the music playback of the device that is not in use. You also have the option to turn off this function.

      In case you need further assistance, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,

      Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good quality of sound, comfortable to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello YnhitL,
      Wow! Thank you for sharing your experience with our WH1000XM4 and we are glad that you are pleased with the sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality and craftsmanship. Would highly recommend this to anyone seeking premium sound quality and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Superior,

      Thank you for the 5-star rating! We're glad you appreciate the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sound quality and comfort are exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BranimirM,

      Perfect! We're glad that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, the noise-cancelling is amazing, and they are very comfortable. I wouldn't use them for working out, but anything else and they're perfect for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MunkiLord,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Review Bright

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Noise Cancellation and Bass. Technology is amazing. I bought this for my wife but I’m gonna buy one for myself soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bright, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value for your money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound out of the box. The app has built in eq and makes the sound even better. Really comfortable and stylish. Also like how transportable they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hugo,

      Great! We're glad that you like the comfort and app features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has good quality of sound and bass. Good design and shape.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RockyVJ, Perfect! We really love to hear you like the impressive features and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great for the gym

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gym headphones. Quality sound and very loud. Cant hear a thing with noise cancellation in the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dean,

      Great to hear the noise cancellation is helping you stay focused at the gym! To keep them performing their best, remember to wipe them down after use as this model is not water-resistant.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. Love sound and how clear it is. Super comfortable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenny17, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost great, but showing its age

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfort are great, but the outdated Bluetooth really showed. If you’re not planning on wearing in crowded places or using multipoint much it’s still a great option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT,

      Thanks for taking the time to share your experience. We're thrilled to hear how much you're enjoying the XM4s! We appreciate your feedback on the Bluetooth as it helps us improve in future products.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best of the best

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product one of the best sets of headphones I have ever owned ,comfortable, and sound incredible, simply the best choice for headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dads,

      Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Is the hype real?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound quality and noise cancelling. Ambient mode is also good. Very intuitive headphones that are comfortable to wear for hours on end.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi retrojack,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Was worth the purchase

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these to watch my anime and Netflix shows in silence at nice. First device with ANC but definitely a must have feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AnthonySosa,

      Thanks for the comments and for the 5-star rating! It’s rewarding to hear that our product has positively impacted your experience. We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comdortable headphones.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The noise cancelling is amazing. The case is also very durable. Very comfortable to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CecilJay,
      Perfect! We're glad you like the amazing noise cancelling features, comfortable fit and durable case of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is comfy fit good and the noise cancellation is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alsh,
      Great! It's nice to know that you apprecaite the comfortable design and awesome noise canceling capability of our WH1000XM4. You can listen to your favorite music for a long period of time without hurting your head/ears. Enjoy and thanks for choosing Sony! - Marco Sony_US