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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love then love the sound I really like that. You didn’t hear anything around you beside the music or whatever you’re listening to. It’s perfect for my work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlaC,

      Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. It really helps to minimize sound around me and my music sounds so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the WH-1000XM4, CMSC! We are truly heartened to learn that you're enjoying the exceptional sound quality and the noise-canceling capabilities, which help to minimize external sound and immerse you in your music. If you have any other feedback or need assistance, feel free to reach out!
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given as a gift and loved. These are the best noise cancelling headphones in my opinion. I have tried these and Bose and these are noticeably better, especially when traveling. They are fragile however so careful about dropping them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryannaM, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bought the same product multiple times. I love it the products have not damage on me. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaC,

      We're glad you're loving the WH1000XM4 headphones! We're thrilled to hear that they've consistently delivered comfort and quality! Thank you for your continued support, it means lot to us.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound and are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyP, Great! We're thrilled to hear that you are enjoying everything about these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Symphonic 'phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are truly amazing...put them on & forget the world. The sound is encompassing and the best I have ever experienced, highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heater, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this headphones. They are really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback, BrendaH! We're thrilled to hear that you’re enjoying your WH-1000XM4 headphones and finding them really comfortable. Comfort is something we design for carefully, so it’s wonderful to know it’s making a difference in your listening experience. If you have any other thoughts or favorite features, we’d love to hear them—enjoy your music!

      Thanks again for choosing Sony and for being part of our community!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Music to ears.. music only !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and clean sound stage with a bit of thumpy bass. The fit is comfortable and overall good value for money !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Srini, Great! We're glad that you like the sound and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXECELENTE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product had a good discount. Good quality. Delivery was fast, free and on time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, YudelkaT! We're delighted to hear you enjoyed the discount, product quality, and prompt, free delivery on your WH-1000XM4. We hope you continue to enjoy your listening experience.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great heaphones but not premium feel for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this headphones, the sound quality, the comfort, the overall experience has been great. my only concern is the built quality, is not that is bad, its just that they don't feel like $350 headphones, besides that, this are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alfonso,

      Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the build quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Noise Cancelling Headphone. Sound clarity is great. Its also very light, so one can use it for an entire day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RSG2000,

      Great! We're glad that you like the noise canceling function, sound quality, and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall amazing sound and amazing noise cancellation!! Very light weight and also looks very nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jlee9999, That's great! We're very pleased you like the lightweight design, amazing sound quality and excellent noise canceling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after years of hearing about them, selling them and recommending them. They live up to the reputation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have lived up to the high praise you’ve heard and shared over the years. Your endorsement means a great deal to us, and we’re pleased to know the product meets the standards you expect from Sony.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise control and bass is just perfect. I also love how comfortable they feel on my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Popi32,

      Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I LUV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfy and have amazing sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronN, We are thrilled to know that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Sony ruined it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue with these headphone are if I say something, it shuts off. Did not realize that they do this. I have Bose noise cancelling headphones and they do not do that. Only gripe because they are actually good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback! We are glad to hear that, aside from that one gripe, you’re finding the WH-1000XM4 to be a great pair of headphones.

      What you're experiencing is a feature called Speak-to-Chat. It’s designed to automatically pause your music and let in ambient sound as soon as you start speaking, so you can have a quick conversation without taking your headphones off. We understand it can be unexpected if you prefer to sing along or talk while listening!

      The good news is that you can easily turn this off. You can either:

      Use the App: Disable "Speak-to-Chat" in the Sony | Headphones Connect app.

      Use a Gesture: Place two fingers on the right ear cup touch sensor and hold until you hear "Speak-to-chat deactivated."

      We hope this makes your experience much better, thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome pair of headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and ANC. Comfortable to wear for an extended period of time. I'm happy it has wired and wireless connection. I just wish it offered multipoint connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Asmith, Fantastic! We're glad you like the great sound quality, industry-leading noise cancellation, comfortable fit, and wired/wireless feature of your Sony WH-1000XM4. The WH-1000XM4 has a multipoint connection feature. You may refer to this link to learn more:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good anc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, excellent anc snd comfortable. I buy it with the xm3 sony hradphone warranty..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernano,

      Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sounds good, and long battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound using Bluetooth while exercising. And it almost feels like the battery lasts and lasts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Auditor, Awesome! We are glad to hear that you are happy with the sound quality and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always produced a superior product. Comfortable, ANC is the best, and way above average sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi me12, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US