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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 12,581 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound and performance, as expected!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with awesome ANC and amazing bass. Can't go wearing with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DSW76, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones excellent sound and very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Lives up to the hype!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great! Easy to Use! Very Comfortable! Nice customization.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cathy77379,

      We appreciate the 5-star rating and we're glad you like the sound quality and comfortability of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones, worth the investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable. Reliable connection to Bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoriH, we're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing quality and great sound, good noise cancellation and a comfortable piece

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi reen, Thank you for the awesome feedback! We're thrilled you like the great sound quality, excellent noise cancellation, and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are comfy and sound nice, but i do wish they were louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahG,

      We are glad to hear that you are enjoying the comfort and sound quality of your WH-1000XM4 headphones! To address the volume, we recommend checking the Sony | Headphones Connect app to ensure the internal volume slider is turned up. Additionally, you can swipe up repeatedly on the right ear cup touch sensor to increase the headset's independent volume level.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable, and easy to use for its price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheTraveler,

      Amazing! We're thrilled that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly Amazing sound and noise canceling. I love these headphones!! Love all the feature that come with the headphones and app ! They don’t disappoint and with the app that comes with you can push the headphones to its true potential!! They’re very well worth the price!! 20/10 recommended!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinG,
      That's perfect! We thank you for your time writing this awesome feedback and we are very happy that you are enjoying the amazing sound quality and noise canceling capability of our WH1000XM4 and other features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Even my tech opposed father enjoyed them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my father who is not particularly techy, and is typically rather frugal when it comes to tech (i.e. if he's able to hear sound coming from the cheapest pair of headphones possible, those are the ones he wants). I took a shot in the dark and bought him these headphones as a gift, but he enjoyed them so much that he wanted a replacement pair when he lost the originals on a trip. Since then I bought myself the earbud version wf 1000xm4 and my girlfrield also has the WH-1000XM4. We are all very satisfied. While I don't consider myself an audiophile, I think these headphones sound great for a middle of the road pair, and the noise cancelling is excellent. I have always had a hard time with over the ear headphones as they make my head uncomfortable after even short amounts of wear, but I found these headphones to be as comfortable as any I have tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricS, Thank you for the sharing this wonderful feedback! We're very glad to hear that your father loves the excellent sound quality, comfortable fit, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Near Perfect Over-the-Ear Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one of the best noise-cancelling headsets compared to the other one I owned. It blocks the loud ambient noise of lawn mower and leaf blowers while I'm working as well as the dog barking. The sound quality is really good. I haven't tried to use the app yet but turning on noise-cancelling mode is really easy with a clear announcement that has been turned on or off. My only complaint is the ear cups can get a little warm for my liking but this is probably only a problem during the summer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Socrets, Awesome! We're glad you're enjoying the industry-leading noise cancelation and great sound quality of your new headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Listening to music will never be the same

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the features work amazing and the comfort is next level. I think I prefer this fit over the 5s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinA,

      Thanks for the 5 star-rating! We're thrilled to hear you're loving the WH1000XM4! It's great to know you're taking advantage of the features and they're working beautifully for you. Their noise cancelling and comfort make them perfect. Make sure to download the Sound Connect app to enjoy all of the built-in features. Thanks for choosing Sony! -Aldair Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and beautiful. This headphone performs great and the devise free control on volume, track selection, etc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      Awesome! We're glad that you like the design and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the sound quality use these all the time, and love the design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BiancaS, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The sound is Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way they soud and how the music is play and the Bass is unique

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilango12, Great! We're thrilled you're enjoying the amazing sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic for travel and focusing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing it there for noise cancellation. Bose are close, but these are better. Great sounds and battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Feralshad0w, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I liked it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product. I really liked it. good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergheiB! Thank you for your feedback! It brings us great satisfaction to hear that you are pleased with the WH1000XM4.
      This exceptional headphones model offers advanced noise cancellation, impressive sound quality and up to 30 hours of battery life, ensuring a fantastic listening experience.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. If you're on the fence - buy them! You will not regret it. Lightweight with amazing sound and excellent battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. Especially with audio 360. I would recommend them if you are looking to buy wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Horace, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, great sound quality, and 360 audio feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve ever had. They are very comfortable, the sound is excellent, and the noise cancelling is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestHeadphones,

      Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I’ve had previous headphones before and I can definitely say that these Sonys are literally the best headphones I’ve ever purchased. So easy to figure out as well. I love the speak to chat function. Also, the battery life is pretty great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angie, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US