Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been extremely pleased with this product. I have used others, but this one was definitely worth the investment. Great quality and great tones! The folks at the Janesville Wisconsin Best Buy were extremely correct on every answer to our questions. Yes I have a background but there's been changes in some of the other products - yep I will recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect for work from home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for working from home! The noise canceling is crazy good. I initially purchased the Bose QCii and was very disappointed by the sound quality. So I returned those for these and to me, the difference is worth the money. Got them for $278. Sound is great, although you do have to adjust the eq settings in the Sony app to make them sound better. Also work great for zoom calls. I’ve seen some complaints that the mic isn’t the best but I haven’t received any complaints yet.
I would recommend this to a friend Elite Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones on the market. Much better than the other brands in terms of functionality and overall quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JG334,
Thank you for choosing Sony!
We’re honored to hear that you regard the WH1000XM4 headphones so highly. Your recognition of their functionality and overall quality truly means a lot to us. It’s feedback like yours that inspires us to continue delivering innovative products that enhance your audio experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Sound is amazing. I would definitely say worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juicing, Excellent! We're glad you like the comfortable fit and amazing sound quality of your Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good, not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an Audiophile, but I Love music, especially when I can hear and distinguish each instrument. I really like when I can hear the drumsticks taping the symbols. These headphones sound really good, but to my ears, they don't let me hear individual instruments so well. I returned them and are still searching. Wish I still had my old Radio Shack Realistic headphones from the 70's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pminter,
Thank you for the feedback. We're sorry to hear the Sony WH-1000XM4 headphones didn't meet your preference for hearing individual instruments. It sounds like you have a great ear for detail, a quality that's often best served by headphones with a more neutral sound profile. If you're still looking for that detailed sound, we invite you to check out our latest model, the Sony WH-1000XM6. They feature a new driver unit and audio processor specifically designed to deliver a clearer, more precise soundstage, making it easier to distinguish each instrument and hear the subtle details you're after.
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
very noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones with a lot of noise-canceling ability. The battery life is also good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
music heaven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is amazing! theyre weightless and the sound is immaculate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi litzy, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you like the amazing sound quality and lightweight design of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
High Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros:Love how powerful the low frequency active noise cancellation (upstairs stomping),sturdy,sleek,simple user interface,excellent sound,big spacious earcups.The best low freq noise cancelling headphone out there (triumphs over bose qc ultras). Better than XM5 model for now because the human is still in control of the noise cancellation (XM4) Cons: can get hot quickly if worn for a long time in a hot area.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello satisfied,
Great! Thank you for the honest review and we are delighted to hear your satisfaction on the sound quality, noise canceling capability and overall design of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Gang gang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great head phone comfortable fit and can wear for hours. Battery is amazing as well 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
I love them
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable great sound and a great in app software
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Everything I expected and more!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent noise cancellation. Very comfortavle. I have the Beats 3 Pro wireless and the Sonys are the best.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones with Great Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m pleased with these headphones. I caught them on sale shortly before Christmas. I have tested them on several occasions around the house, and the noise cancellation works great. The true test will be on my next flight. I purchased them primarily for air travel so it will filter out engine noise and chatter. The speak-to-chat feature is kinda annoying when conducting a phone call, but thankfully it can be deactivated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJBrown,
Thanks for sharing your 5-star review and experience with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for my conference calls. I can’t hear anything else around me when o have them on. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davesangel7, Awesome! We're glad that your investment is worth it. It's nice to hear you are enjoying the noise canceling feature, comfortability, and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Next gen sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound quality and noise cancelling plus all day comfort equals the perfect wireless headphones for work and play.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent Sound, but so so BT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is awesome. Then why only 3 star? Bluetooth connectivity is not stable - if you walk around it disconnects and even if you sit, it disconnects from Samsung TV and your show sound becomes distorted. From sound quality point of view, it is much better than Bose QC45 and Sony XM3. But if we consider Bluetooth connectivity, it is not as good as QC45.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Action,
Thank you for your feedback. We're glad to hear that you're enjoying the sound quality of the WH-1000XM4 headphones.
We're sorry to hear about the Bluetooth connectivity issues you're experiencing. To troubleshoot, please ensure the headphones are fully charged and that you're within the typical Bluetooth range of your devices (around 30 feet). You may also want to try resetting the headphones to their factory settings. For instructions, take a look here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html. If the issue persists, please visit our support page for more in-depth troubleshooting steps or to speak with a support agent who can provide further assistance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have watched a lot of reviewing videos of comparing the xm4 and AirPods max. And finally, decided to buy this one. The weight is a major concern, I always ware a headphone for over 8 hours a day for meeting/music. I don't think I could do this with an AirPods max. I know the sound quality of AirPods max is better than xm4, but I don't think it's a huge difference, xm4 has already met my expectation. anyway, I would recommend this product, especially when I saw airpods max is cost $550.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RushYun,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Quality product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful sound and very comfortable. A high quality product in every way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomT, Thank you for the excellent feedback! Glad t o hear you like the exceptional sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise-canceling headphones. They are very light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseHM, Amazing! We're very pleased to hear you like the light and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Best Over ear I’ve owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very comfortable, amazing battery. Only wish there was a version with an IPX rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunt,
We're glad that you like the comfort and battery life of the headphones. We also appreciate your review about the IPX rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best sound + noise-canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent noise cancelling. Best I've experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Muddy! It is fantastic to know you're enjoying the WH-1000XM4's sound quality and industry-leading noise cancelling. Sony's advanced digital noise cancellation technology uses microphones and a dedicated NC processor in each earcup to analyze and neutralize ambient sounds, making it possible to experience music, calls, or silence—even in noisy environments like buses, trains, or planes—to an exceptional degree. Your experience reflects our goal of delivering clear, immersive audio and outstanding noise reduction for our users. If you have any favorite features or listening tips to share, we'd love to hear more!
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team