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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 221 Showing 4,401-4,420 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are totally noise cancelling. pair with anything blue tooth, easy to connect, and my daughter on the spectrum will not leave the house without them. Best investment for a happy kid who also likes to game.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexandriaD,

      Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Take my money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught them on sale. Chose them over the 5's. Glab i did. I would of gladly paid full price. Noice cancelation is fantastic. I work in a factory. I can easily listen to books without pushing the volume all the way up. At this price point you cant go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoeV,
      Awesome! We're glad that you made the right decision and we are very happy that you are pleased with the noise canceling capability and performance of our WH1000XM4. You can now focus on your work and still enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    great product on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, great sound and battery life, my only complaint is that it gets hot around the ears especially during summer. highly recommended on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatWallace,

      Thank you for the positive feedback and we're glad you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfied Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is rich and the Sony app makes connecting seamless. Able to connect simultaneously w/ 2 devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vicki, Amazing! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound of Silence

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best noise cancelling headphones. Not as comfortable as my previous, but still comfortable for a long wear. Great Noise Cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKEUser, we're glad you like the noise canceling feature of your new headphones. We appreciate your feedback regarding the comfort of your Sony unit. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Wonderful headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for a month now and I can say they are very functional! The sound quality, noise canceling, and touch commands are very neat. The life battery is indeed long lasting and over all.. they’re comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi diana,

      Perfect! We're glad that you are enjoying the sound quality, noise canceling function, touch controls, battery life, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice of headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are top-notch! The sound quality is great and the fit is comfy and snug.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jprince62, Thank you for this amazing review of your WH-1000XM4! We're really happy to hear you are comfortable using the headphones and you like the incredible audio quality they offer. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound form these headphones. I’ve used my husbands Bose Quiet Comforts in the past, and wanted my own noise canceling headphones. Besides just great sound, you have touch options and they also come with the old school airline adapter. Even with Bose being high end, they don’t give you an adapter. I like that these came in blue as well as the more basic black and silver options. No regrets at all buying these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamilah, Awesome! We are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Everything was in great condition and employees in store were very helpful and ready to serve

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IndyM,

      Thank you for choosing Sony!

      We're elated to hear that your WH-1000XM4 headphones arrived in excellent condition and that our in-store team provided helpful and attentive service. It’s rewarding to know our efforts contribute to a positive experience for you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound. Great Controls.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several headphones, including 3 Boses, 2 JBLs, and a few others. These Sony headphones are the best sounding I've owned. The noise canceling works great. The controls take some getting used to, but once you figure them out they are genius. Far superior to the Boses controls. I use them primarily with my Samsung Note 9 and Samsung Smart TV. I haven't had any issue pairing or keeping them connected. I use them regularly outdoors while doing chores.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KingsRush,

      You made the right choice with these Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! So comfortable and the sound is excellent!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayBee, We're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Would buy then again.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for frequent flyer. Wonderful Noise-Cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blackstitch,

      We’re so glad to hear our WH-1000XM4 headphones are making your travels more enjoyable! Our industry-leading noise cancellation is designed specifically to fade out cabin noise, so we’re happy it’s working well for you.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing for workouts very light weight super comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amazing, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and performance of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Blocks out all unwanted noise., Batteries stay charged a long time. Great Headphones. But pricey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rfsmitty, We're glad that you like the sound, and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Technician

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound. The balance between Bass Tremble is top notched. The best headphones for your dollars. 4 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apolloman, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4 headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones. Ear cups fit around the ear perfectly. Sound is awesome....Low end sound is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianT, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great headphone with just one flaw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are planning to use this headphone mostly on a Windows machine please take a note that you cant use LDAC on Windows and iOS devices. While on iOS devices AAC format creates good sound, they have omitted the aptX so the sound code is limited to a very old SBC format on Windows. I am not an audiophile myself but can hear some sound differences between my Windows machine (SBC) and iPhone (AAC). I didn't know this when bought the item, and if I knew probably look somewhere else. But, I can't say I am 'that' disappointed, the product is great and the battery life is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alen, we're glad that you like the battery life of the headphones. Your feedback about the audio codes is greatly appreciated. This will certainly help us improve our products. Thanks for your review and for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely incredible headphones. Industry Leading ANC and it is super comfy! Great Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christian, we're glad you like the noise canceling feature and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Glad I Upgraded!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise reduction - simple to set up. Love the auto-on function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BobS,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With their amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable! The app is a little hard to use. But great sound great noise cancellation as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ammon,

      We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US