Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are comfortable and have great sound for my purposes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sigvon, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality headphones, somewhat of a weaker AirPods Pro 2 quality but better than many competitors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarH,
It’s rewarding to hear that you’re enjoying the quality of your new headphones. While the market is full of options, we take great pride in ensuring the WH-1000XM4 stands out with its industry-leading noise cancellation and Dual Noise Sensor technology. Our goal is to provide a rich, immersive soundstage that remains detailed whether you are commuting or relaxing at home. We are glad to know they are holding their own and outperforming the competition in your daily listening.
Thank you for choosing Sony to elevate your audio experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my girlfriend great sound quality. They don’t fall of your head and are great for the gym or everyday use also you can’t hear anything with them on and playing music which is great unless you are not into that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickP, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones and that it is helping you stay fit in the gym. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life
My favorite headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite pair of headphones. I own AirPods Pro 2 but these Sony headphones are amazing. Charged them earlier this week and still at 90%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScotK, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Take my money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught them on sale. Chose them over the 5's. Glab i did. I would of gladly paid full price. Noice cancelation is fantastic. I work in a factory. I can easily listen to books without pushing the volume all the way up. At this price point you cant go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoeV,
Awesome! We're glad that you made the right decision and we are very happy that you are pleased with the noise canceling capability and performance of our WH1000XM4. You can now focus on your work and still enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Best headphones I have owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, feels durable, and very easy to use. Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CobraSoldier82, Thank you for giving the product a perfect rating! We're glad you like the comfortable fit, durable built quality, ease of use, and amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought the same product multiple times. I love it the products have not damage on me. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're glad you're loving the WH1000XM4 headphones! We're thrilled to hear that they've consistently delivered comfort and quality! Thank you for your continued support, it means lot to us.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Battery life, Sound quality
Great pair of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! The noise cancelling feature works very well. Battery life is awesome. Recommended.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very comfortable, amazing sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earphones. Noise-Cancelling top notch. Very comfortable to use. You will not be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi haakon,
Great! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Get These for Amazing Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality- 8/10 I'm a bit of an audiophile and I have plenty of cans that sound much better than these. However, with the included EQ you can get pretty good sound from these with a little tweaking. Noise Cancelling- 10/10 With a newborn and a toddler, working from home has been quite a challenge. This noise cancelling is so good sometimes I just have them on with no sound playing just so I can experience quiet while I work. It's incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimRaynor, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
I Can’t Hear You
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely adore these headphones. I use them for attending online classes and when I’m writing my papers to tune out the kids and be able to concentrate on what is being taught. Highly recommended for cancelling out outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KyngAsh,
Great! It's nice to know that you were able to concentrate to your online classes using our WH1000XM4. With the superb noise canceling capability of our XM4, you can focus on your activities. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Great over the ear head phone.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classic Sony headphone. Great sound. Good base. This one is a must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriniKid, Glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! --Craig
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great. You will truly enjoy the sounds of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WH-1000XM4, WilD! We're thrilled to hear you're enjoying the rich, immersive sound these headphones deliver. The WH-1000XM4 model is designed to provide exceptional audio clarity and deep bass, making every listening session a real treat. It's always great to know our headphones are helping music lovers get even more enjoyment from their favorite tracks. If you have any favorite features or tips to share, we'd love to hear them!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Love these!!!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good I bought a 2nd pair because they were on sale which is rare. These offer fantastic sound and clarity without being plugged in. I have the bose Q35 wireless that I also like more for ANC but the audio is better with the XM-4's IMO. THe ANC is better with the Bose but these get the job done. If I were going on a plane I would take the Bose. If I wanted music I go for the sony and not plug it in because they are that good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Wow! We're glad you like the great sound, clarity and wireless connection of your new XM4 headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the noise canceling function is not sufficient. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Love this headset!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my daughter and she loved it! It looks great too!
I would recommend this to a friend- Pros mentioned:Sound quality
Game changer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great, but the active noise canceling is where it's really at. Working from home, my family is VERY loud and often breaks my concentration. These resolve that. Add to the fact that I can have them synched to my computer AND phone at the same time and that means I can stay in my little bubble as long as I want free of interruption. The must have accessory for working at home during these strange times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zimzallabim, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Daughter loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for listening to music, and it has a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewP,
We're thrilled to hear your daughter loves her new WH-1000XM4 headphones. It's awesome to know that they're a perfect fit for her, great for listening to music, and that she's getting good use out of the built-in microphone.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great used them a few times and I had no issues. Battery life is good and they are nice quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baker, Thanks for the 5 star review. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. 360 surround sound is amazing and the headphones are very comfy. Good noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tian, we're glad that you're enjoying the 360 audio support, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Comfort
Solid battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and comfortable. Set up is easy and battery life is solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Walter, we're glad you like the ease of setup, comfort, and battery life of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl