Customer Ratings & Reviews

Hi BeansGram, nice! We're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl

Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi StephanieB,

You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

-Ralph

Hi Nishant, You've made an excellent choice! Good to know you're enjoying your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi 4a5g,

Great! We're glad that you like the noise canceling function, design, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Docsgn,

We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.

Thank you for trusting Sony to be a special gift for your loved ones

Best regards,
Dominick

Hi Walter, we're glad you like the ease of setup, comfort, and battery life of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl

Hi Matt,

Awesome! We're thrilled that you are enjoying the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Jonathan, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi TriniKid, Glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! --Craig

Hi Andrew,

We are happy that you enjoy your great Sony WH1000XM4 and we apologize about the issue you have, as Sony, we want to provide you the best experience, please try to check some settings on your headphones to ensure we have everything correct:

Update Software: Ensure that your headphones are updated to the latest firmware version. Updates often bring improvements and fixes for issues related to connectivity.

Reset Headphones: If connectivity issues persist, consider initializing and resetting your headphones. This operation will reset all device settings to the factory defaults and delete all pairing information. Instructions for initializing can be found in the model-specific Help Guide

If you need further assistance with your WH1000XM4, you can always contact us via chat or phone support 239-245-6354 (M-F: 09:00 AM – 09:00 PM EST) Weekend: (10:00 AM – 8:00 PM EST), we will be always happy to assist you and also you can check some info about the feature on the link below.

Thank you for choosing Sony!


Connect the headphones to two devices simultaneously (multipoint connection)
https://www.sony.com/electronics/support/articles/00249936

-Gus

Hi SebastianD,

Awesome! We're glad to hear that you're enjoying the sound quality of the headphones. Thank you for choosing Sony!

-David

Hi, PeterCord,

Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite artists for a prolonged time!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Ereviews,

That's a powerful endorsement! We love hearing from our long-time users that the WH-1000XM4 headphones continue to be a go-to choice, even for a second pair.

It's clear the combination of industry-leading noise cancellation, superior sound, and comfortable design is what truly creates that "never go back" listening experience.

Thank you for your loyalty to Sony!

Best regards,
Eliab

Hi Drgolfmeister, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Enjoy! Vincent

Hi JoyV,

Great! We're glad that the headphones have lived up to the hype. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi NoahW,

We are delighted to hear you continue to enjoy your Sony WH-1000XM4 headphones and gave them a five-star rating!

It's wonderful to know that even years after their release, you still consider them some of the best headphones you've ever owned. We are especially happy that they perform great for your needs, like at the gym. We design our products to offer lasting quality and performance.

Thank you for your fantastic review and for choosing Sony!

Regards,
Dominick

Hi ADC64,

Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph