Customer Ratings & Reviews

Thank you for your feedback! We are glad to hear that, aside from that one gripe, you’re finding the WH-1000XM4 to be a great pair of headphones.

What you're experiencing is a feature called Speak-to-Chat. It’s designed to automatically pause your music and let in ambient sound as soon as you start speaking, so you can have a quick conversation without taking your headphones off. We understand it can be unexpected if you prefer to sing along or talk while listening!

The good news is that you can easily turn this off. You can either:

Use the App: Disable "Speak-to-Chat" in the Sony | Headphones Connect app.

Use a Gesture: Place two fingers on the right ear cup touch sensor and hold until you hear "Speak-to-chat deactivated."

We hope this makes your experience much better, thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Berto, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi Imjusthue,
Thank you for the time to write this review. While we are glad you like the WH1000XM4, we're sorry to hear we were not able to meet your full expectations and issues that you are experiencing with the unit. Allow us to help make this experience better.

Industry-leading noise cancellation technology means you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds.

Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. You may try some solutions on these links below to troubleshoot issues that you are having with the headphones:

If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

Low sound level:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html

The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris

Hi SABXM5,

Thank you for the purchase. We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

Regards,
David

Hi acoolbear,

Awesome! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi TerrellT,

Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Christine,

We're thrilled that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi Toots, Thank you for this amazing feedback! We're glad to hear you love the industry-leading noise cancelation and comfortable fit of the WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam

Hi Mady,

Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Your feedback about its fit and mic quality is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line. You can also check the settings of the app that you are using for mic sensitivity if available.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!
-Ralph

Hi GamingHeadphones, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hello Izaiah,
Great! We're glad that you enjoyed playing your PlayStation with our Sony XM4. It's nice to hear that you can focus on your work out session with the help of the superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco

Hi Varun, That's fantastic! We are thrilled to hear that you are enjoying your WH-1000XM4 and that you appreciate its exceptional sound quality and outstanding features. Thank you for choosing Sony! - Romeo

Hi there! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Hi Ashton19,

Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello NathanielM,
That's awesome! We are truly happy that you found your travel companion with our WH1000XM4. We're glad that you like the sound quality and noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco

Hello Edward,
Nice! Thanks for being such a big Sony fan! We highly appreciate you. We are extremely happy that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco

Hello MichaelS, That's awesome! We are glad to hear that you like the sound quality of your new Sony WH1000XM4 headphones. Your continued support means so much to us. Thank you for choosing Sony! Vincent

Hello SteveC,
Great! It's nice to know that you are amazed by the audio quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco

Hi Mneely, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl

Hi Jonn,

You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph