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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the gym, I completely zone out and vibe to the music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, JesusE! We're glad you find these headphones in your activities. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ive ever bought

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound with great highs and lows while also having comfortable and light build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinorahS, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones with a Few Minor Cons

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Pros: They are comfortable, look great, sound proofing is future tech, and produce amazing sound quality that can be manipulated in high detail on the app. Cons: - Highly susceptible to water damage. Wore them for 5 minutes in the rain and the board fried so get that protection plan! - The app, while it does it's job well, is kind of wonky and not very user friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AValle,

      We're glad that you like the comfort, design, and sound quality of the headphones. We also appreciate your review about the lack of water-resistant feature and functions the Sony Headphones Connect app.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    a happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made me so happy to wear this supreme headphones, this is the best headphone I have ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user253761,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4 headphones have brought you so much happiness. Knowing they stand out as the best you’ve ever had truly inspires us to keep delivering exceptional audio experiences. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Proof that headphones are evolving very, very well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound (well, of course), but sound dampening also works like a charm. You're shut off from construction sites, other passengers on board planes, trains, buses. Love the ability to cup my hand over the right 'phone and instantly my music turns down and I'm able to speak to someone who's addressing me. No fumbling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheListener,

      Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Value.. Quality noise cancelling great price .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kalis,

      We are delighted to hear that you are enjoying your WH-1000XM4 headphones! It is great to know that the quality of the noise canceling and the overall value have made this a standout choice for you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable and Sounds Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality in feel and sound. Great features like speak to chat, where they stop playing if you start talking and then resume in as little as 15 seconds. App was clunky for me to use at first, but with practice became easier. It analyzed a picture of my ear and then the sound got better based off the picture...WOW!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Terrance, good to know that you're enjoying the sound quality and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent wireless headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of headphones for working in a noisy office. Bluetooth functionality is easy to use. Noise cancelling muffles the sound without completely muting everything, making it possible for people to get my attention while still not being distracted by other sounds nearby.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mellinja, that's great! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and easy Bluetooth pairing of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
      -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Noice Canceling at its finest

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They are light and very comfortable. I love midnight blue color. Call quality has been very clear. And music fits my likening (listen to mostly gospel music and watch a lot of YouTube). Have not had any problems with connecting to my Note 20 Ultra.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Wow! We're very happy to hear you love the lightweight and comfortable design, midnight blue color, phone call clarity, amazing sound quality, and seamless connection with your smartphone.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones out there!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I recommend it to everyone i know because the quality and durability is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amanda, we're glad you like your new headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cut out the @home noise when working from home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones everyday for work. Working from home i contend with washing machines, dryers, the furnace and many other noises. These headphones eliminate the noises from my world and also silence the noises from the people with whom I talking to on the phone. Smartest purchase made in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveS,

      Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Noise-Cancelling headphones are wonderful. I can listen to music with high quality sound without the interruption of external noise. Great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AudreyD,
      Awesome! We're glad that you enjoyed listening to your favorite music without any distractions and with a good sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Too big for my head

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the noise canceling would help solve my working from home issue. It helps some. I wish I could control the headphones through my computer. I have to be connected to my computer for zoom. It takes time to stop connect to my phone, unconnect my phone and then reconnect my computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noneya, Thanks for the feedback. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned various JBL models of headphones and really wanted to try these out and these have been by far the best headphones ive owned in a really long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Djuan,
      That's great! It's nice to hear that you appreciate the overall quality and performance of our WH1000XM4. We thank you for your honest feedback. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get these headphones.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First over the head earphones I have had since 2010. I love them. I cannot hear anything while walking down the streets of NYC. Only complaint is that people have a hard time hearing me on calls. May just be a setting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never a let down

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Throughout my time using these headphones I’ve never had any trouble with them. Even through the extensive use and beatings, it still manages to produce the best quality sound until the end.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Richie, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves these. He researched for months and thinks they are better than his beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Exie13, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Last all day and has great bass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after careful consideration. I tested it in store and let me tell you, the bass on this thing… immaculate. I’m a bass head and I approve ✅

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Axel,
      Wow! Thank you for your approval and we are pleased to hear that you are satisfied with the audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wowwwwwwww

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! It also is a noise cancellation. I wear it to work out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xeenna, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very satisfied with my Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality headphones. Very satisfied with this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulM,

      We are very satisfied to hear that you consider the WH-1000XM4 Headphones to be top quality! Thank you for the positive feedback.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US